Julie-Anne Harris

I am currently employed as a Level 3 and HLTA(Level 4) Teaching Assistant in a primary school since Sep 2007

My role and responsibilities include:

• Act as superb role model, consistently promoting school spirits and values.
• Built trusting, respectful relationships with pupils through attentive listening and communication abilities.
• Created positive, engaging learning environments to improve student experiences.
• Delivered additional learning support opportunities to small student groups, enabling improved academic confidence.
• Supported development of appropriate resources, working with teachers to guarantee provision met learning needs.
• Helped teachers with lesson plan development, class preparation and student mentoring, improving overall department attainment.
• Assisted with planning and preparing lessons, evaluating and adjusting teachings to suit student age and capability.
• Observed children during social interactions and encouraged positive choices for minimising and resolving conflicts.
• Maintained child safety, security and good behaviour during classroom and outdoor activities.
• Used Microsoft Word and other software tools to create documents and clear communications. I have worked in all Key Stages of the school having a positive relationship with staff and pupils. I continue to learn through CPD.
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• Established effective classroom routines by providing high-quality practical support to teaching staff.
• Cultivated close working relationships with students, teaching staff and parents.
• Delivered additional learning support opportunities to small student groups, enabling improved academic confidence.
• Developed and maintained positive, impactful relationships with students, facilitating improved learning outcomes.
• Built trusting, respectful relationships with pupils through attentive listening and communication abilities.
• Prepared visual aids, equipment and classroom displays for daily lessons.
• Supported development of appropriate resources, working with teachers to guarantee provision met learning needs.

Based at Manchester International Airport ,Terminal One and BA Shuttle Lounge.

• Advised customers on availability, pricing and making reservations.
• Consistently achieved service rating targets, managing customer enquiries with personalised care and attention.
• Listened actively to offer accurate information and best solution to their needs.
• Built customer rapport by providing friendly, genuine service, and returning business customers.
• Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
• Implemented customer follow up to uphold service standards.
• Answered customer telephone calls.
• Assisted customers with product complaints, logging issues for investigation and providing replacement items.
• Offered current, accurate advice on optional solutions for concerns.
• Provided customers with price information and handled financial transactions.
• Delivered first-class service throughout customer bookings, collections and returns to increase loyalty and recommendations.
• Advised customers on insurance and protection options to increase sales.
• Verified and documented driver information to quickly complete booking transactions.
• Resolved customer concerns promptly to maintain satisfaction.
• Built lasting relationships with clients through customer service interactions.
• Facilitated smooth deliveries in line with customer requests.
• Provided exceptional customer care to uphold brand standards and reputation.

Trained on Boeing 1-11 and Boeing 727, worked as part of cabin crew team.

• Checked cabin regularly for upkeep requirements and maintained clean, tidy space.
• Responded to passenger and mechanical emergencies in the appropriate manner.
• Participated in pre-flight meetings to comprehend duty and position of flight attendants during flight.
• Followed company regulations and rules to promote a safe environment for travellers and employees.
• Prepared cabin and passengers for safe landing.
• Greeted passengers upon boarding and exiting aircraft.
• Regularly monitored cabin throughout flight to verify security.
• Served foods and beverages based on passenger locations and ticket tiers.
• Led flight safety presentations to educate passengers.
• Demonstrated in-flight safety regulations presentation to passengers.
• Supported passengers through emergency scenarios for safe outcomes.
• Performed rigorous pre-flight security checks ahead of take off.
• Promoted duty-free goods and collected payments from patrons.
• Addressed questions and resolved issues and complaints.
• Actioned tasks and responsibilities assigned during pre-flight briefings.
• Guided passengers in prompt evacuation during emergency landings.
• Distributed infant seat belts and life jackets to relevant passengers.
• Handled special needs of children, elderly and individuals with disabilities.
• Distributed supplies such as headphones and blankets to passengers.
• Assessed emergency equipment and first aid kits ahead of travel.
• Maintained tidy area to support cleanliness and quality standards.
• Promoted and sold duty-free goods to passengers.
• Met passengers at entrance, verified tickets and directed individuals to locations.
• Provided blankets and pillows for improved passenger comfort.
• Reassured passengers during turbulent flights and during unavoidable delays.
• Managed emergency response actions following established procedures for evacuation and passenger safety.
• Directed passengers to assigned seats and provided pre-flight instructions.
• Maintained calmness and composure during emergency situations.
• Worked flexible hours, covering nights, weekends and bank holidays.
• Served customers to drive sales and deliver top-quality experiences.
• Consistently arrived at work on time and ready to start immediately.

• Maintained strong relationships with customers by quickly resolving concerns, issues and disputes.
• Verified and documented driver information to quickly complete booking transactions.
• Processed vehicle returns and recorded issues to enable relevant follow-up action.
• Maintained quality assurance standards for all products and services.
• Reached sales targets through vehicle upgrades, insurance and optional extra upselling.
• Handled high-volume telesales enquiries within call-time targets.
• Exceeded customer expectations by providing assistance with vehicle, travel and local area information.
• Advised customers on insurance and protection options to increase sales.
• Delivered first-class service throughout customer bookings, collections and returns to increase loyalty and recommendations.
• Demonstrated product features and functions to engage potential customers.
• Coordinated inventory levels to meet customer demand, maximising company profits.
• Managed commercial and private accounts with tailored advice according to bespoke booking needs.
• Built rapport with new and existing customers to boost client retention.
• Recorded rental agreements with accurate customer information for reliable records.
• Drove cars safely and legally between storage, pick-up and collection locations.
• Worked flexibly to cover varied branch opening hours and fill in during staff absences.
• Delivered exceptional customer service, addressing customer queries and handling customer complaints.
• Maintained excellent knowledge of industry trends to remain ahead of competitors.
• Built rapport with new and existing customers from diverse cultural backgrounds to maximise sales opportunities.
• Provided customers with price information and handled financial transactions.
• Completed customer orders with speed and accuracy.