Juliana Siqueira De Souza
Epsom,Surrey
Summary
Dedicated and customer service-oriented professional with expertise in bartending, POS system operation, and upselling products and services. Highly responsible and reliable, known for a positive attitude and critical-thinking skills. Adept at managing menus and specials to enhance customer satisfaction. Seeking to leverage skills in a dynamic hospitality environment.
Overview
4
4
years of professional experience
Work History
Chef de rang
Grappelli Cobham LTD
Cobham, Surrey
01.2023 - Current
- Processed cash and card payments promptly, minimising customer waiting times and enabling swift table turnarounds.
- Took accurate guest orders and relayed information to kitchen about preferences, requests, or allergens.
- Helped bar staff prepare garnishes and mix cocktails during busy bar periods.
- Offered menu recommendations as appropriate, displaying expert knowledge of food and drink pairings.
- Promoted seasonal offers or special event menus, enhancing the overall dining experience.
- Upheld high standards of hygiene in food preparation areas with meticulous cleaning practices.
- Skilfully handled customer complaints, communicating necessary dish amendments to kitchen staff to meet customer preferences.
Waiter
36 Streets - Vietnamese Restaurant
Kingston upon Thames, Kingston upon Thames
06.2022 - 10.2022
Front of house team member
Luna Cafe
Epsom, Surrey
10.2021 - 12.2021
Education
Diploma of Higher Education - Business
Guildford College
Guildford, Surrey /2024 - /2025
GCSEs - Mathematics, History, English, Citizenship
Kingston College
Kingston upon Thames /2021 - /2022
A-Levels - Mathematics
Kingston College
Kingston upon Thames /2022 - /2024
Skills
- Menus and specials
- Customer service-oriented
- Bartending
- Critical-thinking
- POS system operation
- Highly responsible and reliable
- Multilingual communication
- Positive attitude
Timeline
Chef de rang
Grappelli Cobham LTD
01.2023 - Current
Waiter
36 Streets - Vietnamese Restaurant
06.2022 - 10.2022
Front of house team member
Luna Cafe
10.2021 - 12.2021
Diploma of Higher Education - Business
Guildford College
/2024 - /2025
GCSEs - Mathematics, History, English, Citizenship
Kingston College
/2021 - /2022
A-Levels - Mathematics
Kingston College
/2022 - /2024
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