Kamela Halili
Summary
Dedicated and adaptable professional with a strong background in client relations, customer service, and project coordination. Eager to transition into the hospitality industry, bringing excellent interpersonal skills, a customer-first mindset, and a passion for creating positive guest experiences. Highly organised and detail-oriented, with the ability to manage multiple tasks efficiently in fast-paced environments. Excited to apply my skills in communication, problem-solving, and service excellence to a Front of House role.
Overview
5
5
years of professional experience
Work history
Account Manager
CRMT Digital
11.2023 - 12.2024
- Managed full project lifecycles using tools like Jira and Monday.com, ensuring on-time, budget-aligned delivery for diverse clients.
- Improved client satisfaction scores by 15% through proactive risk management and transparent reporting, ensuring alignment with client goals
- Maintained strong client relationships through regular communication, meetings, and updates on project progress.
- Created detailed proposals and estimates, supporting successful business development initiatives
- Monitored project performance, identifying and addressing potential risks to ensure client satisfaction and successful outcomes.
- Partnered with cross-functional teams to align project execution with client goals, fostering collaboration and ensuring successful outcomes.
- Attended events and created engaging content to enhance brand awareness across social media platforms.
Senior Account Manager
FinTop Consulting
London, Greater London
03.2022 - 10.2023
- Promoted to manage key client relationships and oversee high-value projects with cross-departmental teams.
- Prepared and delivered customised proposals, achieving a high client renewal rate.
- Mentored and led a team member to exceed sales and retention targets.
- Conducted competitive analyses to identify market trends and growth opportunities.
Business Development Executive and Account Manager
FinTop Consulting
London
06.2021 - 03.2022
- Negotiated contracts and service agreements, maximising client retention and revenue.
- Consulted with C-level executives to address hiring needs and tailor solutions.
- Managed CRM systems to optimise data processes and ensure streamlined operations.
Marketing Intern
Bright Network
London
07.2021 - 11.2021
- Created engaging content to enhance brand awareness across social media platforms.
- Collaborated on brainstorming sessions, contributing innovative ideas to marketing strategies.
- Researched industry trends to provide actionable insights and recommendations
Account Executive
Citi & Co
London
06.2020 - 10.2020
- Consistently exceeded sales targets thro negotiation and relationship management.
- Conducted market research to identify growth opportunities and develop client-specific strategies.
- Resolved customer concerns to facilitate decision-making and build trust.
Education
Bachelor of Science - Marketing
University of Kent
Canterbury 09/2017 - 05/2020
A-Levels - Business
Christ the King
GCSE -
Eltham Hill School
Duke of Edinburgh Award
Young Enterprise Program
Skills
Technical Skills: Google Analytics, CMS platforms, SEO strategies, Microsoft Office Suite, Jira, Mondaycom
Project & Client Management: Strategic planning, budget management, client relationship building, risk mitigation
Soft Skills: Negotiation, effective communication, team leadership, problem-solving
Timeline
Account Manager
CRMT Digital
11.2023 - 12.2024
Senior Account Manager
FinTop Consulting
03.2022 - 10.2023
Marketing Intern
Bright Network
07.2021 - 11.2021
Business Development Executive and Account Manager
FinTop Consulting
06.2021 - 03.2022
Account Executive
Citi & Co
06.2020 - 10.2020
Bachelor of Science - Marketing
University of Kent
09/2017 - 05/2020
A-Levels - Business
Christ the King
GCSE -
Eltham Hill School
Duke of Edinburgh Award
Young Enterprise Program
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