Microsoft office 365
Juliana Garcia
Customer Service Representative
London
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
22
22
years of professional experience
5
5
years of post-secondary education
3
3
Certifications
6
6
Languages
Work History
Technical Advisor
Permanent Representation Of Angola To The IMO
London, ENG
10.2012 - Current
- Advises Permanent Representative on various dossiers of extreme importance and relevance.
- Interacted with more than 23 countries at diplomatic level in maritime agreements, regulations and legislations.
- Strategically collaborated with various Committee and Sub-Committee on meetings with IMO, IMSO and IOPC FUNDS on maritime regulations related matters.
- Performed multiple diplomatic site visits and wrote reports on IMO meetings and international conference.
Charity Fundraiser Representative
Thabita Organisation
Cambodia , CON
06.2003 - 07.2004
- Fund raising and sale items from 2 Cambodia charitable organizations to support Cambodia communities.
- Collaborate with charity organizations on development of infrastructure to Cambodians communities.
- Contributed to safe work environment by maintaining cleanliness and order workspace.
- Facilitated smooth task transitions between different stages of project lifecycle through clear communication among team members.
Junior Technical Assistant
Embassy Of The Republic Of Angola In Singapore
Singapore
07.2002 - 07.2003
- Boosted stakeholders and shareholders satisfaction by 5% promptly addressing inquiries and resolving issues professionally.
- Increased by 4% efficiency deployment of new administrative and financial process support to management.
- Assisted 2 managers in decision-making processes based on thorough research and analysis of available data.
- Enhanced team communication by 3% through effective scheduling, meeting coordination, and correspondence management.
Education
MBA - Oil & Gas Management
Middlesex University
City Of London, United Kingdom 09.2015 - 10.2016
Bachelor of Arts - International Relations And Law
London Metropolitan University
City Of London, United Kingdom 09.2008 - 06.2012
Skills
Project Planning
undefinedAccomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets. Leading to 5% reduction in inventory cost.
- Achieved 10% reduction on paper cost by completing daily inventory accuracy, and folder documents digitalization.
- Documented and resolved 42 students issues which led to 75% approval in internships and university enrollments.
- Supervised team of 5 interns at Angolan Permanent Representative to the International Maritime Organization.
Affiliations
- IMOGENDER PROGRAM
- MARC CLUB
- African Maritime Advisory Group (AMAG)
- African Women in Maritime (WIMAFRICA)
- WIMA-ANGOLA (National branch of WIMAFRICA)
- Women International Shipping and Trading Association (WISTA)
Software
Outlook 365
Advanced Excel
Certification
Training on Market-Based Measures for International Shipping
Awards
- Brazilian Navy Tamandare Merit Medal
Timeline
Training on Market-Based Measures for International Shipping
11-2023
Training on Fight Against IUU Fishing
03-2017
MBA - Oil & Gas Management
Middlesex University
09.2015 - 10.2016
International Oil and Petroleum Compensation (IOPC FUNDS)
06-2015
Technical Advisor
Permanent Representation Of Angola To The IMO
10.2012 - Current
Bachelor of Arts - International Relations And Law
London Metropolitan University
09.2008 - 06.2012
Charity Fundraiser Representative
Thabita Organisation
06.2003 - 07.2004
Junior Technical Assistant
Embassy Of The Republic Of Angola In Singapore
07.2002 - 07.2003
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