Juliana Dos Santos

• Worked voluntarily in the 96®️ birthday celebration activity of this institution and Volunteer Day, held at the Lucas Evangelista Assistance Fraternity - FACE
• Collection of food and clothing donations

• Completed business account reconciliations, maintaining accurate, reliable financial records.
• Main activities: warehouse, financial, administrative
• Responsible for the sectors mentioned. Due to the organisation of the company.

• Completed daily pre-trip inspection checklists ahead of customer drop-offs, maintaining order and delivery accuracy.
• Processed payments accurately and efficiently, accepting cash, cheques and card payments.

• Responded promptly to telephone enquiries from clients, vendors, and customers.
• Maintained office files for reliable reference, including electronic and hard copies.
• Arranged supplies, documents, and spaces for meetings.
• Sorted and distributed business correspondence to correct department or staff member.

• Maintained up-to-date knowledge on latest care practices by attending regular meetings and training opportunities.
• Prepared healthy meals with additional mealtime planning, feeding and support.
• Maintained high levels of client satisfaction by providing tailored, personalised care that consistently met individual needs.
• Assisted in all aspects of personal care, retaining comfort and dignity.
• Monitored individual's physical and emotional wellbeing, promptly reporting changes and providing suggestions for care plan adjustments.
• Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
• Minimised care continuity issues by keeping thorough, accurate records.
• Maintained optimal safety standards throughout client home and care environments, prioritising risk-reduction, health and hygiene.
• Used outstanding communication and interpersonal skills to build positive relationships with clients for exceptional satisfaction ratings.
• Maintained confidentiality and compliance standards for optimised patient care.
• Ensured patients took all medications as prescribed by their doctor, recording details of itimings and side effects.
• Monitored client health conditions and reported immediate issues to manager.
• Prepared nutritionally-balanced meals and assisted with feeding to guarantee wellbeing of individuals under care.
• Submitted reports to manager regarding status of client.
• Optimised patient satisfaction through compassionate, considered care and communication.

I took some time off to focus on my family and study English and medical subjects (OET and PLAB).