Accomplished professional with expertise in recruitment and hiring processes, financial budgeting, and policy development. Demonstrates proficiency in Microsoft Office and excels in staff management, performance evaluation, and conflict resolution. Adept at conflict de-escalation tactics and advocacy, with a keen attention to detail. Experienced trainer committed to fostering a productive work environment. Excellent working knowledge of Employment Legislation and Equality Act 2010. Proven and experienced advocate.
Overview
32
32
years of professional experience
Work history
Raising Achievement Officer
Thames Valley Police
Kidlington, Oxfordshire
02.2025 - Current
Executed assigned duties responsibly thus meeting departmental expectations consistently. Arranged meetings at short notice with concerned parents
Wrote detailed reports, aiding in case documentation. This included briefing reports for senior managers on key legislative changes to recruitment and positive action.
Worked diligently under pressure whilst preserving high-quality output. This involved participating in evening seminars and collating, researching and feeding back to students and their families; demonstrating professionalism and building trust.
Managed conflict resolution for maintaining peace in the sixth form centre, following disputes between students or year groups.
Responded promptly and effectively to child protection emergencies using established protocols to safeguard student.
Performed thorough investigations into reported incidents, leading to accurate record-keeping and presenting to senior leaders and or school governors.
Delivered top-notch service to visitors, enhancing their experience when visiting the school.
Handled sensitive information with discretion and professionalism.
Provided customer service to improve overall visitor experience.
Assisted during special events and large-scale operations ensuring smooth running of activities. This includes University/ Apprenticeship Information Evenings.
Increased operational efficiency by streamlining administrative processes by introducing a student study room booking system to improve access to learning.
Maintained high standards of personal conduct, contributing to a positive work environment as an ambassador for the school.
Facilitated smooth communications between departments for better coordination, especially when managing complaints against members of staff by students.
Collaborated with colleagues for effective teamwork, to ensure the smooth running of the sixth form centre.
Liaised closely with external agencies such as social services and housing departments, providing comprehensive support for individuals in need.
Maintained meticulous records to detail chain of evidence and reported crimes.
Drafted a new staff handover document to address the shortfalls I experienced when working in an educational establishment and highlighted on-boarding shortfalls with HR and the Senior Leaders Team. This incorporated quick links to key information.
Adhered to all ethical and legal requirements when conducting searches and detaining individuals, utilising my former policing skills.
Enhanced company reputation with meticulous candidate screenings.
Fostered a diverse and inclusive workforce by implementing fair recruitment practices and working closely with the school's equality lead.
Ensured compliance with employment laws, maintaining company integrity when drafting an Acceptable Use Policy with an underlying Equality Impact Assessment and linked this to the Student Council who hear all appeals.
Informed candidates about interview results and made placement offers to successful applicants.
Close liaison with the College of Policing to gather up to date monitoring information to better enable recruitment targets to be identified and progressed.
Organised job fairs, improved employer branding.
Increased client satisfaction by streamlining recruitment processes.
Streamlined communication channels for improved efficiency in the hiring process.
Utilised social media platforms effectively to advertise vacancies, attracting a wider pool of candidates.
Fostered a diverse and inclusive workforce by implementing fair recruitment practices.
Briefed candidates about responsibilities, salary and job benefits.
Set up interviews with employers and qualified applicants.
Developed candidate pool by placing job advertisements, evaluating applicant resume submissions and conducting pre-screening assessments and interviews.
Trained and mentored newer recruiters in successful strategies for areas such as interviewing and qualifying candidates.
Managed and updated recruitment ATS and CMS software.
Coached candidates through interview process to secure top roles.
Coordinated reference and background checks for compliance with right-to-work guidelines.
Provided one-to-one coaching sessions to identify relevant training opportunities.
Retired Police Officer
Thames Valley Police
Kidlington, Oxfordshire
07.2023 - 02.2025
Commenced a period of retirement to decompress and to re-evaluate future goals and ambitions.
Use time to educate myself on new Employment Rights Bill and complete some online training.
Revisit Equality Act 2010 and catalogue advocacy notes used in Employment Tribunals, Police Medical Appeals Boards and DWP Appeals.
Provide support on Police Pension and Police Injury Pension Regulations to the National Association for Retired Police Officers.
Senior Human Resources and EDIWB Lead
Thames Valley Police
Oxford, Oxfordshire
10.1993 - 07.2023
Skilfully managed Human Resources budgets worth £1M to ensure maximum ROI and protect accountability of public spending.
Liaised with Human Resources to resolve any payroll issues arising from inaccuracies in timekeeping records, leading to the introduction of a single point portal.
Advised on human resources policies, resulting in a more efficient workforce. I ran training workshops designed to educate senior managers allowing them to cascade train to junior managers.
Assisted in human resources procedures, facilitating employee management, through my attendance on both the organisations Diversity Board, Strategic Planning Board, Promotion Board and Sickness Management Group.
Administered human resources tasks including recruitment, performance evaluation and conflict resolution, ensuring legal compliance whilst pushing boundaries around positive action initiatives to recruit under-represented groups.
Supported human resources department with recruitment efforts, aiding company growth by linking work undertaken by the organisations diversity team and Independent Advisory Groups.
Optimised organisational performance through strategic human resources management, through regular training events, designed to better educate managers leading to reduced reliance on HR.
Collaborated with human resources for effective management of sickness absences, though the setting up of medical case conferences in which staff agree to line managers being made aware of health issues and how better to support them; thereby allowing for the formulation of a detailed return to work action plan or personal improvement plan.
Partnered with HR managers to align L and D activities with overall human resources strategies, to deliver training to managers and make them more proficient in managing staffing issues at lower levels.
Advised executive team on human resources issues leading to informed decision-making, especially around risk management for employment law breaches and risk of tribunal hearings.
Worked closely with other departments such as Operations Control Centre and Human Resources for comprehensive business strategies, aimed at reducing costs whilst reducing the impact on service delivery.
Partnered with senior management on strategic workforce planning aligning human resources strategy with business objectives, by participation in working groups and strategic planning groups.
Supported human resources activities for seamless recruitment process, by identifying key recruitment trends and digital marketing strategies
Drafted strategic plans to comply with organisational objectives and community engagement and presented to the Organisations Diversity Board.
Managed human resources within the command structure resulting in a highly skilled and motivated team, through the encouragement of talent management and coaching and mentoring.
Collaborated with human resources department for smooth onboarding of new hires from a health standpoint.
Collaborated closely with human resources to manage staff recruitment and retention strategies effectively and identify shortfalls based on customer service surveys.
Supported human resources department in recruitment processes, enhancing talent acquisition strategies.
Provided strategic direction for human resources management team.
Supported human resources department during recruitment drives for efficient hiring processes.
Worked closely with human resources department to coordinate necessary information exchange.
Partnered with senior management to understand strategic objectives and align them with human resources goals thereby creating a unified vision throughout the organisation.
Supported human resources department in arranging interviews, improving recruitment process efficiency.
Dealt with employee requests regarding human resources issues, resulting in increased job satisfaction.
Developed custom scripts for automating repetitive tasks; saved time and human resources.
Supported human resources functions, facilitating efficient employee relations and onboarding processes.
Collaborated closely with Human Resources for successful recruitment drives and employee retention strategies.
Ensured legal compliance in all human resources processes and procedures.
Developed robust systems for record-keeping which significantly reduced paperwork in Human Resources Department.
Collaborated with key stakeholders for strategic decision making in human resources matters.
Coordinated with human resources on staff recruitment matters, contributing towards building a skilled workforce in our unit.
Mentored five Human Resources staff from HRBP Partners to Senior HR Advisors. This was achieved through bi-monthly meetings in which an open exchange was encouraged to identify skills gaps or best practice.
Collaborated closely with human resources department to establish worker compensation claims following incidents in the field. Worked with the Director of People Services to reduce litigation and to negotiate fair settlements, whilst safeguarding public funds.
Collaborated with senior management in strategic planning related to human resources needs and goals.
Facilitated communication between finance and human resources departments, enhancing inter-departmental cooperation.
Developed HR policies by identifying and researching human resources issues.
Served as a consultant for human resources department, improving the overall workplace environment.
Set up programmes around patient care, human resources and business optimisation.
Worked closely with human resources department to revise company policies ensuring fair treatment regardless of sex or gender identity.
Managed caseloads efficiently, delivering high-quality care on time and within resources available.
Updated lesson plans and teaching resources to reflect diverse accessibility needs.
Completed jobs within allocated timelines due to efficient use of resources and time management skills.
Carried out day-to-day duties accurately and efficiently.
Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
Successfully delivered on tasks within tight deadlines, especially when advocating at Employment Tribunals, Medical Appeals Boards and DWP Appeals hearings, where evidential submissions are time critical.
Demonstrated respect, friendliness and willingness to help wherever needed, resulting in being awarded a Commanders' Commendation for professionalism.
Worked flexible hours, covering nights, weekends and bank holidays, providing lines wagers and senior leaders with fast-time advice and guidance ahead of Gold Meetings or Press Conferences.
Consistently arrived at work on time and ready to start immediately.
Offered friendly, efficient customer service and handled challenging situations with ease.
Increased customer satisfaction by resolving issues following the implementation of an online survey designed to gain metrics around performance criterion.
Improved efficiency and productivity by acquiring new skills, through regular attendance at seminars and conferences.
Completed duties to deliver on targets with accuracy and efficiency.
Displayed energy and enthusiasm in fast-paced environment.
Used critical thinking to break down problems, evaluate solutions and make decisions. This was key as a trained Post Incident Manager.
Used Microsoft Word and other software tools to create documents and clear communications.
Applied positive customer service approach to increase satisfaction levels and demonstrate professionalism.
Delivered exceptional customer service by proactively listening to concerns, answering questions and providing timely responses to all enquiries.
Oversaw daily operations to achieve high productivity levels.
Coordinated performance management process, enhancing overall team performance, through the introduction of a case management system which identified team members workloads and the progress of each case. This allowed for the parachuting of replacement team members in the event that a member of staff was sick or absent from work.
Managed employee relations issues, ensuring smooth resolution and support for staff. This was assisted by my qualification as a trained mediator.
Delivered tailored training programmes to enhance team skills and productivity, ensuring key stakeholders, and external partners were included.
Improved retention rates by developing robust employee career progression plans.
Provided guidance on complex HR matters ensuring managers felt supported in their roles.
Fostered positive company culture by implementing innovative engagement initiatives.
Reduced absenteeism through implementation of wellness programs.
Championed diversity and inclusion initiatives across all departments, by working with Staff Support Networks and Staff Associations.
Developed comprehensive HR strategies aligned with company goals. More recently this was focused on making best use of staff who are disabled to ensure they are in meaningful jobs with career or promotion opportunities.
Enhanced employer brand image by leading corporate social responsibility initiatives, by opening up organisation to organisations like Stonewall and Disability Awareness Groups.
Built relationships with key stakeholders to gain support for HR objectives.
Partnered with senior management to identify workforce planning needs.
Maintained compliance with employment laws whilst mitigating risks for the company.
Established mentoring schemes which contributed towards a learning culture within the organisation.
Served as point of contact to offer expertise on employee relations.
Oversaw disciplinary, performance and absence management for 500-1000 employees.
Mitigated litigation risk, ensuring compliance with applicable employment laws and regulations across various activities.
Led managers to deliver interventions and solutions consistently meeting workforce needs. Examples of this was through establishing a working group to streamline the process of managing police medical retirement. This involved creating a working group made up on NARPO, Superintendents Association, Police Federation and Thames Valley Police.
Improved business HR policies by guiding and collaborating with managers.
Educated line managers on policy and process changes for implementation.
Created succession plans and promotion paths for staff through my attendance and participation on the Promotion Monitory Advisory Group.
Advised line managers on correct disciplinary procedures for compliant issue resolution.
Used staff survey findings to implement enhanced working conditions and practices.
Monitored evolving regulatory changes and parameters to maintain operational compliance.
Pre-Retirement
Thames Valley Police
Kidlington, Oxfordshire
11.2022 - 06.2023
Commenced period of pre-retirement leave in order to undergo surgery and a lengthy post-operative recovery for a duty related injury, whilst employed by Thames Valley Police.
Maintained contact with colleagues as critical friend.
Maintained advisory role for NARPO.
Post Incident Manager
Thames Valley Police
Kidlington, Oxfordshire
03.2012 - 02.2023
Liaised with stakeholders to ensure smooth communication during incidents.
Managed critical incidents effectively whilst maintaining composure under pressure.
Conducted thorough risk assessments for potential incidents.
Devised comprehensive incident reports for senior management review.
Optimised internal workflows through refined process implementation, enhancing overall productivity during incident management.
Streamlined reporting processes to facilitate better understanding of incidents amongst staff members.
Effectively communicated complex technical information to non-technical personnel during crisis situations.
Delivered timely incident management by coordinating with relevant teams.
Implemented new processes to improve response time to incidents.
Influenced positive change within the organisation by instilling a proactive approach towards potential risks and threats.
Led training sessions, increasing team readiness for incident handling.
Adhered strictly to compliance standards and regulations within the scope of Incident Management.
Drafted procedure manuals, work definitions and standard operating procedures by job title or work area.
Positive Action and Engagement Team
Thames Valley Police
Kidlington, Oxfordshire
03.2022 - 10.2022
Carried out day-to-day duties accurately and efficiently.
Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
Successfully delivered on tasks within tight deadlines.
Demonstrated respect, friendliness and willingness to help wherever needed.
Supported team by demonstrating respect and willingness to help.
Improved efficiency and productivity by acquiring new skills.
Used Microsoft Word and other software tools to create documents and clear communications.
Applied positive customer service approach to increase satisfaction levels.
Delivered exceptional customer service by proactively listening to concerns and answering questions.
Oversaw daily operations to achieve high productivity levels.
Coaching and Mentoring Cohort
Thames Valley Police
Kidlington, Oxfordshire
10.2008 - 03.2009
Selected as first junior officer to participate in the first ever Coaching and Mentoring Programme in Thames Valley Police, called the Footdown 15.
Worked with a professional coach to learn new skills and techniques such as colour works, SWOT analysis, psychological profiling etc
Worked with Kriss Acabusi MBE.
Demonstrated ability to research. process and present on key policing initiatives in limited time period and present to the Chief Constable.
Coach and mentor colleagues and become a talent management scout due to frequency of human interactions within my role and signpost to Force Talent Team and Senior Leaders.
Actively participated in community engagement initiatives fostering good relations between the force and local residents.
Maintained high standards of personal conduct, contributing to a positive work environment.
Facilitated smooth communications between departments for better coordination.
Handled sensitive information with discretion and professionalism.
Responded promptly and effectively to emergencies using established protocols.
Collaborated with colleagues for effective teamwork.
Liaised closely with external agencies such as social services and housing departments, providing comprehensive support for individuals in need.
Conducted risk assessments to ensure public safety.
Wrote detailed reports, aiding in case documentation.
Upheld laws and regulations within my jurisdiction, ensuring compliance from all parties involved.
Worked diligently under pressure whilst preserving high-quality output.
Liaised with community members to perform outreach and educate on crime prevention.
Leveraged training and expertise to enforce laws and regulations throughout assigned patrol shifts.
Monitored use of excessive force to prevent escalated events and restore safety,
Safeguarded community members and public spaces with diligent patrols.
Interviewed witnesses to criminal activity and filed police reports to document details.
Arrested and detained suspects, processing accurately and efficiently according to established law enforcement protocols.
Maintained strict confidentiality through careful and correct storage of case documents, in line with internal policies.
Kept sensitive intelligence safe and secure from unauthorised access.
Responded quickly to emergency situations, leading calm and effective negotiations with suspects to diffuse highly charged situations.
Diffused potentially volatile situations by employing proven de-escalation and conflict management techniques.
Assessed and verified information given in victim and witness statements to improve investigation workflow.
Conducted100+ official investigations by interviewing key personnel, gathering evidence and taking official statements.
Aided investigations through strategic interviewing and statement taking of victims, suspects, witnesses and informants.
Produced comprehensive crime reports with meticulous attention to detail.
Supported large public gatherings by stewarding and patrolling public areas.
Arrested and transported suspects to police stations or holding cells.
Acquired and served warrants for arrests, searches or other purposes.
Protected life and property by enforcing UK laws and regulations.
Attended public speaking events to deliver presentations.
Represented organisation at official occasions and board meetings.
Analysed KPIs to establish areas in need of improvement.
Prepared notices, plans and charts to support presentations.
Managed public relations duties to provide positive and accurate narratives.
Promoted organizational interests to legislature, government or general public.
Reviewed established objectives and policies to assess and promote adherence.
Communicated professionally and diplomatically with media or potential sponsors.
Recruited and oriented new members to organisational policies and rules.
Negotiated on behalf of organisational leadership and members.
Evaluated operations and performance metrics and reported findings to governing bodies.
Consulted with external agencies on potential risks, measures and safety procedures.
IOSH Course
Thames Valley Police
Thame, Oxfordshire
06.2004 - 06.2004
Carried out day-to-day duties accurately and efficiently.
Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
Successfully delivered on tasks within tight deadlines.
Demonstrated respect, friendliness and willingness to help wherever needed.
Conducted Health and Safety Inspections, compiling reports and notified relevant authorities of any breaches.
Staff Association Representative
Thames Valley Police
Aylesbury, Buckinghamshire
01.1999 - 02.2002
Provided excellent customer service, received commendations from clients frequently.
Coordinated events to promote company products and services.
Worked with HR to support line managers in managing workplace issues from performance, attendance, flexible working, career breaks, maternity/paternity leave, disability, bullying and discrimination of differing types.
Advocated for officers and managers in conduct and performance cases,
Reviewed policies and procedures to ensure that TVP was legally compliant.
Delivered training on a range of equality issues to include training of HRBP's and Senior HR Advisers.
Worked closely with EAP/OHU in case management of cases focused on getting officers and staff back to work and improving organisational productivity.
Completed these duties in addition to my policing duties as a core reactive shift officer.
Police constable
Thames Valley Police
Pangbourne, West Berkshire
06.1995 - 01.1999
Carried out rural policing duties.
Policed Hunting Events, liaising with local land owners to protect property and persons and perform evidence gathering of hunt saboteurs.
Carried out independent patrol duties.
Arrest, detention, interview and case preparation of offenders.
Giving evidence in Crown, Magistrates and Coroners Courts.
Police large events such as Royal Ascot, Henley Regatta, Reading Festival etc
Police constable
Thames Valley Police
Reading, West Berkshire
10.1993 - 04.1995
Detained suspects following proper protocols – ensuring fair treatment under law.
Handled sensitive information confidentially-respecting privacy rights of individuals involved in cases.
Responded to emergency calls for improved public service.
Performed stop-and-search procedures within legal parameters, protecting citizen rights whilst promoting safety.
Enhanced community safety by conducting regular patrols.
Collaborated with local agencies to enhance crime prevention efforts.
Completed detailed incident reports, providing comprehensive information for follow-up actions.
Educated members of the community about personal safety measures – reducing instances of petty crimes.
Executed arrest warrants for the apprehension of criminal offenders.
Assisted in crime scene investigations, aiding in evidence collection.
Conducted surveillance operations, ensuring security of high-risk areas.
Fostered public trust by maintaining high ethical standards and transparency.
Delivered first aid whilst awaiting paramedics at accident scenes, saving lives on multiple occasions.
Directed traffic during peak hours or emergencies for streamlined vehicular movement.
Participated in community outreach programmes to foster positive relationships between police and residents.
Achieved resolution of disputes through effective negotiation and mediation techniques.
Upheld law and order through proactive policing strategies.
Made quick decisions during high-stress situations, minimising danger to the public and fellow officers.
Provided testimony in court, contributing to successful prosecutions.
Carried out thorough investigations into reported incidents, resulting in accurate case files.
Diffused potentially volatile situations by employing proven de-escalation and conflict management techniques.
Aided investigations through strategic interviewing and statement taking of victims, suspects, witnesses and informants.
Responded quickly to emergency situations, leading calm and effective negotiations with suspects to diffuse highly charged situations.
Protected life and property by enforcing UK laws and regulations.
Maintained strict confidentiality through careful and correct storage of case documents, in line with internal policies.
Used proven interview techniques to garner reliable evidence and statements from victims, witnesses and suspects.
Supported rescue efforts in emergency situations by directing traffic, administering emergency medical aid and removing people from dangerous areas.
Supported large public gatherings by stewarding and patrolling public areas.
Assessed and verified information given in victim and witness statements to improve investigation workflow.
Maintained integrity of crime scenes by guarding area and detaining suspects until arrival of police officer.
Coordinated complex investigations with external law enforcement agencies.
Arrested and transported suspects to police stations or holding cells.
Gathered evidence carefully at crime scenes, enforcing forensic procedure adherence for accuracy.
Kept sensitive intelligence safe and secure from unauthorised access.
Acquired and served warrants for arrests, searches or other purposes.
Conducted100+ official investigations by interviewing key personnel, gathering evidence and taking official statements.
Prepared crime reports and case files, delivering documentation to Public Prosecution Service (PPS).
Arrested and interviewed suspected criminals, clearly outlining legal rights.
Offered empathy and support to victims whilst professionally handling suspects in line with Police and Criminal Evidence Act.
Wrote and submitted reports concerning police activities and investigations.
Kept public peace during protests, strike action and high-profile events.
Enforced laws with authority to maintain good public order.
Developed community knowledge to identify and address at-risk individuals and locations.
Offered compassionate victim support for minimised distress and upset.
Demonstrated crowd control, site patrolling and access management at large-scale community events.
Education
Bachelor of Science - Earth SciencesHonours
Oxford Brookes University
Oxford
09/1986 - 06/1989
Diploma of Higher Education - Petroleum Geology (Oil Exploration Geology)