Julian Wagstaffe
Hackney,United Kingdom
Summary
A confident and assertive individual who is able to create a welcoming personal environment for all retail customers. I am customer service driven and able to deal with members of the public on a face to face basis in any fast paced environment, can communicate effectively with people from diverse backgrounds and would be an asset to any employer who respects loyalty, responsibility and hard work. I have always been an extremely hands on, practical and energetic worker and am very experienced with providing excellent customer service at all times and in all circumstances. I have a “can do” attitude and enjoy overcoming challenges.
Overview
11
11
years of professional experience
1
1
Certification
Work history
ground handling agent
ABM
2025.08
- Loading/offloading baggage
- Operating equipment and machinery
- Marshalling
warehouse operator
Classic fine foods
2024.07 - 2025.03
- Packaging and labelling food
- Following health and safety procedures
Daily Fish Supplies
2023.04 - 2024.02
- Delivering consistently exceptional customer service and ensuring a great customer journey, resolving complaints and issues when necessary. Ensuring compliance with the following:
- Health and safety procedures
- Responsible gambling and self - exclusion guidelines
- Security procedures
- Think 21
- Cost control
- Maintaining a high shop standards, taking pride in the shop and ensuring all colleagues adhere to the company uniform policy. Ensuring the shop is clean and tidy and customer service assistants understand the company’s product offering, both in shop and online to enable them to have confident conversations with customers. Supporting the shop manager with the training and development of the customer service assistants and having commercial awareness and understanding how they can personally impact the shops profitability.
delivery driver
Amazon
2021.05 - 2023.03
Sous chef
Boulevard Brasserie Restaurant
2015.02 - 2020.02
- Worked as sous chef as well as stock managing. Keeping record on how much food was available/needed.
Aircraft cabin mechanic
Ryanair
London
2014.08 - 2014.12
. Aircraft interior maintenance and repair
. Troubleshooting and diagnostics
. Use of hand tools and power tools
. Compliance with FAA regulations
. Technical documentation and reporting
. Team collaboration and communication
. Perform routine and non – routine maintenance on aircraft cabin interiors, including seats, overhead bin,
lavatories and galleys
. Coordinate with other maintenance staff to ensure efficient and timely completion of task
Education
Homerton college of technology
9 2004 - 4 2006
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Cardinal Pole secondary school
4 2006 - 7 2009
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Tower hamlets college
9 2011 - 6 2014
Skills
- Excellent communication and interpersonal skills
- Very high level of IT and numeracy
- Effective influencing and negotiation skills
- Ability to work under pressure in a fast pace environment
- Demonstratable leadership and management qualities
- Able to organize and prioritize tasks set to a deadline
- Strong customer focus
Certification
- Grade B in English and maths
- Fuel tank and safety level 1 & 2.
- Maintenance human factors
- Aircraft electrical wiring interconnection system
- GSAT
- Airside pass
Curriculum Vitae
Alice Palmer | August 20 | Page 2 of 2
Timeline
ground handling agent
ABM
2025.08
warehouse operator
Classic fine foods
2024.07 - 2025.03
Daily Fish Supplies
2023.04 - 2024.02
delivery driver
Amazon
2021.05 - 2023.03
Sous chef
Boulevard Brasserie Restaurant
2015.02 - 2020.02
Aircraft cabin mechanic
Ryanair
2014.08 - 2014.12
Homerton college of technology
9 2004 - 4 2006
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Cardinal Pole secondary school
4 2006 - 7 2009
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Tower hamlets college
9 2011 - 6 2014