JULIAN WACHIRA
Wrexham,United Kingdom
Summary
Accomplished professional with expertise in Customer Relationship Management and Client Support & Issue Resolution. Demonstrates strong skills in Care Coordination & Service Delivery, Communication & Interpersonal Skills, and Conflict Resolution & De-escalation. Proven ability to enhance Service Improvement & Quality Assurance through effective Team Collaboration & Stakeholder Engagement. Adept at Data Reporting & Performance Monitoring, utilising CRM Systems & Record Management to drive service excellence. Committed to Complaint Handling & Problem Solving, aiming to leverage these skills for continued professional growth and contribution to organisational success.
Overview
15
15
years of professional experience
4041
4041
years of post-secondary education
1
1
Certification
Work history
Nursing Assistant
Saanie Medical Services
Wrexham
11.2023 - 11.2025
- Built strong relationships with patients and families, ensuring excellent service quality.
- Responded promptly to concerns and escalated issues appropriately.
- Delivered high-quality personal and emotional support.
- Maintained accurate documentation and communicated effectively with teams.
Nursing Assistant
Saanie Medical Services
Wrexham
11.2023 - 11.2025
- Built strong relationships with patients and families, ensuring excellent service quality.
- Responded promptly to concerns and escalated issues appropriately.
- Delivered high-quality personal and emotional support.
- Maintained accurate documentation and communicated effectively with teams.
Healthcare Assistant
BS24 Nursing Agency
Camberley
03.2023 - 10.2023
- Provided customer-centred care, promoting independence and satisfaction.
- Documented care activities according to service standards.
- Built positive relationships with clients and families.
- Assisted with personal care, feeding, and lifestyle support.
Healthcare Assistant
BS24 Nursing Agency
Camberley
03.2023 - 10.2023
- Provided customer-centred care, promoting independence and satisfaction.
- Documented care activities according to service standards.
- Built positive relationships with clients and families.
- Assisted with personal care, feeding, and lifestyle support.
Healthcare Assistant
Mbagathi District Hospital
Nairobi
10.2020 - 12.2022
- Improved care continuity through strong interdepartmental communication.
- Monitored and recorded patient behaviours and health changes.
- Supported care plan development and patient education.
- Offered mobility assistance and emotional support.
Healthcare Assistant
Mbagathi District Hospital
Nairobi
10.2020 - 12.2022
- Improved care continuity through strong interdepartmental communication.
- Monitored and recorded patient behaviours and health changes.
- Supported care plan development and patient education.
- Offered mobility assistance and emotional support.
Care Coordinator
Mwea Medical
Nairobi
01.2019 - 12.2019
- Coordinated staff rotas and ensured smooth service delivery.
- Provided daily living support to patients with professionalism.
- Assisted with medication, meal planning, and family communication.
Care Coordinator
Mwea Medical
Nairobi
01.2019 - 12.2019
- Coordinated staff rotas and ensured smooth service delivery.
- Provided daily living support to patients with professionalism.
- Assisted with medication, meal planning, and family communication.
Operations Coordinator
Telectrical Engineering
Nairobi
04.2015 - 10.2018
- Delivered high-quality customer service and managed client inquiries.
- Strengthened customer relationships and improved satisfaction.
- Analysed operations and contributed to service improvements.
Operations Coordinator
Telectrical Engineering
Nairobi
04.2015 - 10.2018
- Delivered high-quality customer service and managed client inquiries.
- Strengthened customer relationships and improved satisfaction.
- Analysed operations and contributed to service improvements.
Patient Care Assistant
Smile Line Dental Clinic
Nairobi
02.2011 - 01.2014
- Managed patient enquiries and appointment bookings.
- Improved clinic flow and reduced delays.
- Gathered and escalated patient feedback to enhance service quality.
Patient Care Assistant
Smile Line Dental Clinic
Nairobi
02.2011 - 01.2014
- Managed patient enquiries and appointment bookings.
- Improved clinic flow and reduced delays.
- Gathered and escalated patient feedback to enhance service quality.
Education
Bachelor of Economics and Statistics - Economics For Business
Kenyatta University
Kenya12.2022
Certificate of Higher Education - Community Health
Dima College
Nairobi, KenyaSkills
- Customer Relationship Management
- Client Support & Issue Resolution
- Care Coordination & Service Delivery
- Communication & Interpersonal Skills
- Conflict Resolution & De-escalation
- Team Collaboration & Stakeholder Engagement
- Service Improvement & Quality Assurance
- Data Reporting & Performance Monitoring
- CRM Systems & Record Management
- Complaint Handling & Problem Solving
Certification
- Care Certificate (Coral and Reed)
- Community Health (Dima College)
- PSW Approach to Quality Care (Michener Institute)
- Manual Handling (Newcross)
- Safeguarding of Vulnerable Adults (Newcross)
Custom Section
- Customer Relationship Management
- Client Support & Issue Resolution
- Care Coordination & Service Delivery
- Communication & Interpersonal Skills
- Conflict Resolution & De-escalation
- Team Collaboration & Stakeholder Engagement
- Service Improvement & Quality Assurance
- Data Reporting & Performance Monitoring
- CRM Systems & Record Management
- Complaint Handling & Problem Solving
Timeline
Nursing Assistant
Saanie Medical Services
11.2023 - 11.2025
Nursing Assistant
Saanie Medical Services
11.2023 - 11.2025
Healthcare Assistant
BS24 Nursing Agency
03.2023 - 10.2023
Healthcare Assistant
BS24 Nursing Agency
03.2023 - 10.2023
Healthcare Assistant
Mbagathi District Hospital
10.2020 - 12.2022
Healthcare Assistant
Mbagathi District Hospital
10.2020 - 12.2022
Care Coordinator
Mwea Medical
01.2019 - 12.2019
Care Coordinator
Mwea Medical
01.2019 - 12.2019
Operations Coordinator
Telectrical Engineering
04.2015 - 10.2018
Operations Coordinator
Telectrical Engineering
04.2015 - 10.2018
Patient Care Assistant
Smile Line Dental Clinic
02.2011 - 01.2014
Patient Care Assistant
Smile Line Dental Clinic
02.2011 - 01.2014
Bachelor of Economics and Statistics - Economics For Business
Kenyatta University
Certificate of Higher Education - Community Health
Dima College