Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Julian Quintana Erazo

London,Newham

Summary

Highly skilled professional with a strong can-do attitude and expertise in strategic planning, performance improvements, and staff management. Demonstrates exceptional problem-solving abilities and attention to detail, ensuring punctuality and excellence in customer service. Proficient in route planning, emergency response readiness, and employee evaluations. Holds a clean full UK B,D driving licence and is committed to futuristic thinking for continuous improvement.

Overview

20
20
years of professional experience

Work History

Bus driver

Arriva London
London
02.2023 - Current
  • Ensured passenger safety by adhering to all traffic regulations.
  • Maintained cleanliness in the bus through regular checks and cleaning.
  • Undertook routine vehicle inspections for safe driving conditions.
  • Provided excellent customer service to passengers, ensuring a comfortable journey.
  • Promoted good behaviour amongst passengers with clear communication of rules.
  • Navigated different routes efficiently to reach destinations on time.
  • Assisted elderly or disabled passengers, promoting inclusivity and respect.
  • Managed difficult situations calmly, creating a peaceful environment onboard.
  • Operated ticket machines correctly, guaranteeing accurate fare collection.
  • Maintained punctuality for smooth running of timetable schedules.
  • Coordinated with control centres for updated route information, keeping journeys efficient.
  • Used defensive driving techniques for minimising potential accidents.
  • Followed company policies strictly, upholding professional standards at all times.
  • Reported any mechanical problems promptly for early resolution.
  • Reported any malfunctions promptly to keep bus running smoothly.
  • Maintained professional appearance and excellent hygiene levels to uphold company reputation.
  • Covered weekend shifts to optimise service levels.
  • Offered flexible working patterns to meet peak business demands.
  • Announced upcoming stops and potential route delays to passengers.
  • Anticipated challenges and made proactive decisions to maintain adherence to schedules and routes.
  • Supported passengers with mobility issues in boarding and alighting safely.

Area Cleaning Manager

Spalls clean ltd
Chelmsford, Essex
07.2017 - 02.2023
  • Established and maintained operational standards for 90 locations over United kingdom area.
  • coordinated cleaning teams to meet daily housekeeping demands
  • Scheduled staff timetables to meet business demand.
  • Communicated management feedback to improve team performance.
  • kept well-stocked cleaning supplies to meet establishment requirements
  • motivated staff to deliver professional, friendly service across customer facing task
  • Trained staff in proper cleaning, sanitisation and infection control.
  • Escalated issues and complaints for prompt management resolution.
  • Built and strengthened successful relationships with clients.
  • Educated staff on policy and process changes for on health & safety
  • Coordinated inter-departmental communication, resulting in better teamwork.
  • Managed daily operations to ensure smooth business functioning.
  • Fostered an environment of continuous improvement with regular training sessions.
  • Resolved operational issues swiftly, minimising downtime.
  • Recruited and trained staff, fostering a skilled workforce.

Head Concierge

Essex properties
Ilford, Redbridge
05.2005 - 04.2022
  • Explained security policies and procedures to the staff to ensure that everyone was informed.
  • Updated the front desk's concierge book daily so that guests had access to relevant local information.
  • Interviewed individuals following specific questions to compile pertinent information.
  • Received and processed data to inform service decision-making.
  • Maintained strict impartiality and confidentiality.
  • Demonstrated empathy when interacting with members of public.
  • Respected individuals' privacy by adhering to strict data confidentiality policies.
  • Reported incidents quickly and accurately following internal procedures.
  • Remained calm to process information in stressful situations.
  • Provided accurate information to help resolve queries and concerns.
  • Investigated problems and determined appropriate remedies.
  • Planned and coordinated preventative maintenance and reactive repair work, maintaining cost-efficiency and improvement
  • Hired and supervise contractors, closely monitoring workmanship to ensure cost-effective resourcing.
  • Directed tenant and landlords improvements to meet contractual demands and building updates
  • Improved customer satisfaction by effectively handling complaints and inquiries.
  • Managed high volume of inbound calls for quick resolution of customer issues.
  • Ensured smooth running of operations with timely preparation of reports.
  • Maintained up-to-date knowledge, resulting in effective product promotion.
  • Trained new hires for improved productivity and efficiency on the job floor.
  • Developed strong relationships with customers fostering brand loyalty and repeat business.
  • Participated in regular training to maintain up-to-date knowledge on company products and policies.
  • Resolved customer complaints following guidelines and referred complex inquiries to team leaders.

Education

High School

Rokeby School
London, ENG
09.1999 -

ENGLISH FOR SPEAKERS OF OTHER LANGUAGES - ESOL -

Ealing, Hammersmith & West London College
London, ENG

Skills

  • problem solver
  • Strategic planning
  • strong can do attitude
  • Performance improvements
  • Staff Management
  • punctual
  • customer service
  • Employee evaluations
  • Route planning expertise
  • Emergency response readiness
  • Attention to Detail
  • Clean full UK B,D driving licence
  • Futuristic thinking

Affiliations

  • Gymnasium
  • Travelling

Timeline

Bus driver

Arriva London
02.2023 - Current

Area Cleaning Manager

Spalls clean ltd
07.2017 - 02.2023

Head Concierge

Essex properties
05.2005 - 04.2022

High School

Rokeby School
09.1999 -

ENGLISH FOR SPEAKERS OF OTHER LANGUAGES - ESOL -

Ealing, Hammersmith & West London College

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Julian Quintana Erazo