Julia Zhu
London,London
Summary
Client-focused professional with experience supporting users in SaaS platforms and solving real-time client issues. I enjoy solving problems, learning new systems quickly, and helping clients use tools more effectively. Fluent in Mandarin and English, with a strong interest in financial markets.
I’m interested in Bloomberg’s data-driven and fast-paced client support environment.
Overview
8
8
years of professional experience
Work History
Customer Success Specialist (Mandarin Support)
Sage
London
09.2025 - Current
- Provide real-time support to clients by answering queries, troubleshooting issues, and guiding platform usage
- Work with clients to understand their workflows and suggest practical ways to improve how they use the system
- Respond quickly to issues and coordinate with internal teams to resolve them efficiently
- Use data to spot patterns and identify ways to improve client usage
- Create simple reports and guides to help clients get more value from the platform
Administration Coordinator (Fixed-Term Contract)
Taboola UK
London
02.2025 - 08.2025
- Supported account setup and helped clients get started on the platform
- Maintained CRM data and documentation for tracking and reporting
- Helped resolve issues by coordinating with different teams
- Assisted with invoice-related queries and ensured accurate documentation
Account Manager(Operations & Delivery)
Kingsta Media
Shanghai
02.2020 - 09.2023
- Supported clients with day-to-day platform usage and resolved issues in a fast-paced environment
- Worked with clients to understand their needs and turn them into clear, practical actions
- Analysed performance data to identify trends and suggest improvement
- Coordinated with internal teams to ensure smooth and timely delivery
Cabin Crew
Scoot (Singapore Airlines Group)
Singapore
10.2018 - 12.2019
- Delivered customer service in a fast-paced, high-pressure environment
- Resolved issues quickly while maintaining high service standards
Education
MA - Global Advertising and Branding
University of Southampton
UK01-2024
BSc - Administration Management
Zhejiang Gongshang University
ChinaSkills
Problem Solving & Troubleshooting
Data Analysis (Excel, Looker)
Client Support & Communication
Workflow & System Understanding
Cross-team Collaboration
Tools Salesforce, Zendesk, Jira
Languages
Chinese (Mandarin)
First Language
English
Proficient
C2
Dutch
Beginner
A1
Timeline
Customer Success Specialist (Mandarin Support)
Sage
09.2025 - Current
Administration Coordinator (Fixed-Term Contract)
Taboola UK
02.2025 - 08.2025
Account Manager(Operations & Delivery)
Kingsta Media
02.2020 - 09.2023
Cabin Crew
Scoot (Singapore Airlines Group)
10.2018 - 12.2019
MA - Global Advertising and Branding
University of Southampton
BSc - Administration Management
Zhejiang Gongshang University