Julia Zhu
London ,London
Summary
Client-focused professional with 6+ years of experience across SaaS, digital platforms, and operations. Experienced in understanding client needs, improving processes, and using data to support better decision making. Comfortable working with different teams and turning complex problems into clear, practical actions. Looking to move into a consulting role where I can apply this experience to solve more complex business challenges and deliver broader impact.
Overview
7
7
years of professional experience
Work History
Customer Success Manager(Operations)
Sage
London
09.2025 - Current
- Reviewed client workflows and system usage data to identify inefficiencies and improve operational efficiency
- Worked closely with clients to understand their challenges and translate them into clear, actionable solutions
- Supported product adoption by identifying usage gaps and proactively engaging clients through training and follow-ups, improving overall utilisation
- Collaborated with Product and Engineering teams to resolve issues and improve system performance
- Built simple reports and dashboards to support data-driven decisions
- Created onboarding materials and guides, helping reduce support tickets by 13%
Administration Coordinator (Fixed-Term Contract)
Taboola UK
London
02.2025 - 08.2025
- Supported daily operations and maintained CRM data for accurate reporting
- Helped identify process inefficiencies and contributed to improvements
- Coordinated with different teams to resolve issues and improve workflows
Client Manager(Operations & Delivery)
Kingsta Media
Shanghai
02.2020 - 09.2023
- Managed multiple client projects and ensured delivery aligned with client goals
- Analysed performance data to identify areas for improvement and suggest practical changes
- Worked with clients to define goals and turn them into clear plans
- Monitored results and made adjustments to improve outcomes
- Built strong relationships with clients and internal teams
Cabin Crew
Scoot (Singapore Airlines Group)
Singapore
10.2018 - 12.2019
- Delivered customer service in a fast-paced, high-pressure environment
- Handled issues quickly while maintaining safety and service standards
Education
MA - Global Advertising and Branding
University of Southampton
UK01-2024
BSc - Administration Management
Zhejiang Gongshang University
ChinaSkills
- Business Analysis & Problem Structuring
- Data Analysis & Insight Generation
- Process Optimisation
- Stakeholder Management
- Requirements Gathering
- Cross-functional Delivery
Languages
Chinese (Mandarin)
First Language
English
Proficient
C2
Dutch
Elementary
A2
Timeline
Customer Success Manager(Operations)
Sage
09.2025 - Current
Administration Coordinator (Fixed-Term Contract)
Taboola UK
02.2025 - 08.2025
Client Manager(Operations & Delivery)
Kingsta Media
02.2020 - 09.2023
Cabin Crew
Scoot (Singapore Airlines Group)
10.2018 - 12.2019
MA - Global Advertising and Branding
University of Southampton
BSc - Administration Management
Zhejiang Gongshang University