Julia Walczak
Rhyl,Denbighshire
Summary
Dynamic and adaptable professional with a strong foundation in customer service and people skills. Demonstrates expertise in fast-paced work environments, teamwork, and problem-solving. Proficient in cleaning, hygiene, and retail operations, with a focus on practical skills. Committed to leveraging these competencies to excel in challenging roles and contribute effectively to team success.
Overview
3
3
years of professional experience
1
1
Certification
Work history
Team member
Domino's Pizza
Rhyl, Denbighshire
2026.03 - Current
- Delivered orders promptly, ensuring high levels of customer satisfaction.
- Ensured workplace cleanliness with regular maintenance tasks.
- Demonstrated proper food handling and safety standards.
- Delivered reliable customer service with attention to detail even under high pressure.
Cleaner
The George, Ellis Vaults, The Tiki Room
Rhyl, Denbighshire
2026.02 - Current
- Maintained high hygiene standards by safely cleaning and sanitising areas, including handling spillages and biohazard materials in line with health and safety regulations.
- Secured premises at end of shift, ensuring safety of all areas.
- Performed routine checks on cleaning supplies inventory to avoid running out of key items.
- Scrubbed and sanitised toilets, sinks and bar areas for high quality finish.
Customer Advisor
Argos
Rhyl, Denbighshire
2025.09 - 2025.11
- Delivered high-quality customer service by resolving enquiries and handling complex issues efficiently.
- Processed refunds and exchanges in line with company policies and quality standards.
- Advised customers on products, pricing, warranties, and delivery options to support informed purchasing decisions.
- Organised and checked incoming stock, ensuring accuracy before delivery sign-off.
- Maintained a professional and approachable manner at all times to enhance customer satisfaction.
Online Assistant
Sainsbury’s
Rhyl, Denbighshire
2024.06 - 2025.09
- Picked and packed online customer orders accurately, meeting strict quality and hygiene standards.
- Supported customers in-store by responding to queries and assisting with self-checkout systems.
- Replenished stock and maintained shop floor standards to ensure a clean and well-organised store.
- Assisted with van loading to support timely order dispatch.
- Managed competing priorities while meeting online order deadlines.
- Trained and supported new team members, contributing to effective onboarding and teamwork.
Crew Member
McDonald’s
Rhyl, Denbighshire
2023.07 - 2024.08
- Provided fast, friendly, and accurate service in a high-volume customer environment.
- Handled customer concerns professionally, resolving issues promptly.
- Maintained cleanliness, food safety, and hygiene standards at all times.
- Demonstrated strong teamwork and time-management skills during peak trading periods.
- Recognised multiple times as Employee of the Week for reliability and customer service.
Education
BSc (Hons) - Forensic Psychology
Bangor University
Bangor, Gwynedd 09/2024 -
Level 3 Diploma - Uniformed Public Services (DDD)
Coleg Llandrillo
Rhyl, Denbighshire 09/2022 - 06/2024
Advanced Diploma - Welsh Baccalaureate
Coleg Llandrillo
Rhyl, Denbighshire 09/2022 - 06/2024
Skills
- Adaptability
- Customer Service & People Skills
- Fast-paced Work & Teamwork
- Cleaning & Hygiene
- Retail & Practical Skills
- Problem Solving Skills
Languages
Polish: Native
English: Proficient (C2)
Certification
- CPR Certificate – British Heart Foundation
- Level 4 Safeguarding Culture – Samaritans
Volunteering
Samaritans - Listening Volunteer
Rhyl, Denbighshire
Feb 2026 - Present
Communicate professionally and empathetically with a wide range of individuals., Use strong listening and problem-solving skills to manage sensitive situations calmly., Follow strict confidentiality, safeguarding, and data protection procedures., Demonstrate reliability, professionalism, and commitment through regular training and supervision.
Timeline
Team member
Domino's Pizza
2026.03 - Current
Cleaner
The George, Ellis Vaults, The Tiki Room
2026.02 - Current
Customer Advisor
Argos
2025.09 - 2025.11
Online Assistant
Sainsbury’s
2024.06 - 2025.09
Crew Member
McDonald’s
2023.07 - 2024.08
BSc (Hons) - Forensic Psychology
Bangor University
09/2024 -
Level 3 Diploma - Uniformed Public Services (DDD)
Coleg Llandrillo
09/2022 - 06/2024
Advanced Diploma - Welsh Baccalaureate
Coleg Llandrillo
09/2022 - 06/2024