JULIA STEPHEN
EDINBURGH,Midlothian
Summary
I am hard-working, eager to learn and enjoy working with people to ensure they have an excellent experience. As a Counter Manager at Liz Earle, I developed strong skills in team leadership, rota planning, and driving sales through personalised consultations. I work well under pressure, am highly organised and confident, and take pride in everything I do.
My experience has enabled me to work to high standards under pressure, to successfully undertake responsibility both individually and within a team. I am highly creative, meticulous, confident, organised and I take pride in any work I do. I have continued to do make up and beauty treatments in my spare time in order to maintain and grow my skills.
Overview
10
10
years of professional experience
Work history
Counter manager
Liz Earle
Edinburgh, Midlothian
2026.01 - Current
- Implemented promotional activities leading to increased product visibility and sales growth.
- Managed stock and inventory for smooth operations.
- Provided advice on skincare regimen for enhanced complexion and tone.
- Enhanced client satisfaction by providing personalised facial treatments.
- Recommended skincare products for optimal health and wellbeing of skin.
- Achieved sales targets through effective team management and motivation.
- Completed duties to deliver on targets with accuracy and efficiency.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Led team training sessions to improve performance.
- Managed and prepared monthly staff rotas
- Maintained cleanliness of counter area to provide a pleasant shopping environment.
- Resolved customer complaints effectively, fostering improved customer relations.
- Developed effective strategies to meet sales targets successfully.
- Built strong relationships with customers for repeat business.
- Enhanced customer satisfaction by providing excellent service.
- Displayed and restocked merchandise by following brand guidelines.
- Delivered on floor masterclasses on skincare and product usage to educate customers and drive sales
- Proactively traffic stopped instore customers and delivered express facials to drive product sales
Nursery Practitioner
Early Days Nursery
Edinburgh
2020.01 - 2026.04
- Trained new employees on duties and responsibilities of department.
- Monitored and provided feedback to the team on job performance, disciplinary issues and team objectives.
- Built positive, inclusive work environment where team members feel valued and supported.
- Communicated vision, goals, and expectations clearly and concisely to the team, fostering engagement and alignment.
- Delegated tasks to team members according to individual strengths.
- Kept records on individual children, including daily observations and information about activities, meals served, and medications administered.
- Performed general administrative tasks, such as taking attendance, editing internal paperwork, and making phone calls.
Beauty and Brow Expert
Benefit Cosmetics/Harvey Nichols
Edinburgh
2018.01 - 2020.01
- Engaged customers by greeting and offering assistance with products and services, promoting positive customer experiences.
- Used testers and samples to demonstrate product application and leverage items from beauty promotional programs.
- Maintained presentability of cosmetic displays with careful attention to intended visual appeal.
- Answered beauty product questions with knowledge of ingredients and application techniques.
- Obtained additional knowledge on cosmetic products by researching new beauty industry developments and trends.
- Planned and hosted Beauty nights and lead Masterclasses using public speaking skills.
Care Assistant
St Joseph Care Home
Edinburgh
2017.01 - 2018.01
- Provided proper care and observation of patient’s skin to prevent breakdown.
- Advocated for patients by resolving patient and family concerns through appropriate actions.
- Followed specific care plans for clients and reported on completed tasks.
- Engaged clients through conversation and companionship, promoting independence and meeting social requirements.
- Responded quickly to emergency situations and provided necessary first aid.
- Facilitated social activities for clients to maintain a sense of purpose and community.
- Assisted residents in activities of daily living to maintain health and dignity.
- Prepared and maintained records of client progress and performed services.
- Responded appropriately to physical, emotional and developmental needs of residents.
Customer Assistant/Beauty Consultant
Boots
Edinburgh
2016.01 - 2017.01
- Engaged customers by greeting and offering assistance with products and services, promoting positive customer experiences.
- Used testers and samples to demonstrate product application and leverage items from beauty promotional programs.
- Maintained presentability of cosmetic displays with careful attention to intended visual appeal.
- Answered beauty product questions with knowledge of ingredients and application techniques.
Education
GCSE Intermediate 2 National 4 and 5 -
St. Georges School for Girls
Edinburgh 1 2015 -
Diploma - undefined
Mary Reid International Beauty and Spa Academy
Edinburgh 1 2016 -
SVQ Level 3 - Early Years education
Early Days Nursery
Edinburgh 1 2022 -
Skills
- Ability to communicate with people of all ages
- Delivering and monitoring staff training
- Conducting risk assessments
- Strong presentation and public speaking skills
- Setting and achieving individual and group targets
- Coordinating team meetings
- Formulating and enacting daily, weekly and monthly plans
- A wide range of beauty and spa skills
- Knowledge in make up trends and application including bridal, smokey eye, cut crease, contour and special affect
- Creative problem solving
- Waxing
- Skin Analysis
- Ability to make rapid, effective decisions
- Professional Conduct and Business Awareness
- Pedicure and Manicure
- Traffic Stopping
- Client retention and loyalty building
- Staff Rotas and Scheduling
- Upselling and Cross Selling Techniques
Timeline
Counter manager
Liz Earle
2026.01 - Current
Nursery Practitioner
Early Days Nursery
2020.01 - 2026.04
Beauty and Brow Expert
Benefit Cosmetics/Harvey Nichols
2018.01 - 2020.01
Care Assistant
St Joseph Care Home
2017.01 - 2018.01
Customer Assistant/Beauty Consultant
Boots
2016.01 - 2017.01
GCSE Intermediate 2 National 4 and 5 -
St. Georges School for Girls
1 2015 -
Diploma - undefined
Mary Reid International Beauty and Spa Academy
1 2016 -
SVQ Level 3 - Early Years education
Early Days Nursery
1 2022 -