Julia Solowska

Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.

Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.

Led performance reviews and tailored employee feedback to facilitate professional development.

Resolved employee relations issues and navigated disciplinary proceedings.

Fostered positive employee relationships through communication, training and coaching.

Implemented safe working methods and practices by conducting regular audits and workplace inspections.

Participated in safety and risk assessments and suggested hazard reduction strategies.

Reported all accidents, near miss incidents and work-related ill health conditions to supervisor.

Trained and empowered staff to resolve complaints appropriately to maintain customer satisfaction.

Led shifts and motivated team to drive sales.

Promoted professionalism and effective communication among staff to develop productive relationships.

Maintained up-to-date data, records and receipts for audits and reconciliation.

Performed all opening and closing duties fully and accurately to maintain cleanliness of café equipment.

Studied and re-designed processes to improve quality of coffee and cafe products.

Updated job knowledge by reading coffee trade publications and participating in educational opportunities.

Maintained and operated espresso machines, blenders and commercial coffee brewers.

Built strong relationships with customers, recalling names and regular orders to maintain rapport and loyalty.

Made and served high-volume beverages with speed, quality and consistency, thriving in fast-paced cafe environments.

Built and nurtured customer loyalty by remembering personal preferences.

Produced high-volume coffee orders quickly and accurately, meeting customer demand.

Ensured fresh produce was correctly stored in temperature-controlled environments to mitigate health and safety risks.

Provided support and assistance with marketing strategies as required.

Evaluated kitchen staff performance and implemented monthly targets based on results.

Delegated daily tasks and held team accountable for task completion.

My responsibility include training new employees, answering telephones, and overseeing restaurant protocol, delegating work. I am responsible for enforcing health and safety regulations . I am team leader my responsibility is to count the money, open/close the store, make sure everything is working in a good order, ensure that all company security procedures are fallowed through all the shift. I complete regulatory compliance checks and forms , procedures. Serving customers in a timely and polite manner.Travelinig to other cities to cover shifts in busier stores includieg dirive thrugh.

Kept guest tables neat and tidy by regularly clearing away dirty dishes and used glasses and wiping down surfaces.

Used appropriate sanitising and cleaning products to maintain hygienic kitchen and food preparation areas.

Confirmed legal drinking ages and discontinued service to intoxicated guests.

Discussed menu items and dietary concerns, noted special requests and suggested additional items to meet upsell goals.

My duties included making electrical cables and other electrical components and following the work instructions. I had to use personal protective equipment and follow health and safety procedures. I was able to use mechanical and hand tools.