Julia Skubiszewska

• Closing the store, Restocking fridges and shelves, Packing bags for customers

• Checking guests in and out of the hostel, Managing large school group bookings, Selling cruise and bus tickets, Managing payments, Taking orders for hostel items, Replying to emails & managing guest enquiries or reviews

• Substitute teacher
• Developed individual learning plans for students with special educational needs.
• Implemented lesson plans provided by regular teachers during their absence.
• Worked closely with teaching assistants to provide additional support for struggling students.

• Office Administrator

My duties as a Project Manager included :

• overlooked how employees were working, and shown how to manage time efficiently and how to set deadlines to ensure that the project runs smoothly.
• ordering / managing deliveries on site
• Collaborated with architects and engineers to develop detailed project plans.
• Performed feasibility studies before project initiation, estimating potential costs and challenges. By pricing projects, I was also able together a feel for the cost aspect of the building industry.

As a way to further enforce and develop my communication skills I decided to work as a waitress in London Heathrow Airport, one of the busiest airports in the world. It provided me with the perfect opportunity to do so as I have encountered thousands of customers from all across the world during my time here.

Some other skills that I was able to develop include:

• Improved customer satisfaction by providing attentive and professional service.
• Achieved prompt resolution of complaints with diplomatic dispute management.
• Managed high-volume orders to ensure timely delivery of meals.
• Set tables, ensuring a comfortable environment for customers.
• Collaborated closely with kitchen staff to manage dietary requirements of customers.