JULIA RUSU
Braint,Essex
Summary
Dynamic and results-driven professional with a robust skill set in time management, stakeholder management, and client contract negotiations. Demonstrates exceptional problem-solving abilities and proficiency in business automation tools, including SAP S/4HANA. Adept at lead generation and process improvement, ensuring exemplary customer service and efficient performance under pressure. Bilingual communicator skilled in multidisciplinary teamwork, committed to adapting to market changes while driving new business acquisition. Career goals include leveraging strong communication skills and business administration expertise to enhance organisational growth.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
Work history
Transport coordinator
Containerlift
Great Dunmow, Essex
09.2023 - Current
- Coordinated daily transportation schedules, ensuring smooth operations.
- Coordinated different projects while tailoring them on the customers needs, including Ed Sheeran's concert in London, Cirque du Soleil and many more.
- Driven sales by initiating contact with current and new customers and businesses while developing B2B relationships .
- Resolved shipment issues promptly, reducing delays in delivery.
- Worked across contracts with major logistics providers including DHL, Kuehne + Nagel, DB Schenker, DSV, CEVA Logistics, and UPS, ensuring high-standard delivery and compliance with international supply chain procedures.
- Advised clients on logistics options, optimising their supply chain processes.
- Eliminated demurrage by providing first-class logistics support.
- Prepared detailed reports for streamlined decision-making processes using various software applications proficiently.
- Provided comprehensive secretarial support to the managing director, ensuring smooth daily operations.
- Interacted with customers professionally by phone, email and in-person to deliver accurate service information.
receptionist
Radisson Blu Hotel Stansted Airport
Stansted Mountfitchet
05.2023 - 08.2023
- Provided clerical support to company employees, including copying, faxing, and file management
- Collected and processed guest data in line with data protection regulations
- Used software system to generate invoices and process client payments.
- Handled customer payments and updated reservations using Sap software
- Addressed questions and escalated issues and complaints to management
- Greeted incoming customers in professional manner and provided friendly, knowledgeable assistance.
telesales and office assistant
Coopers of Stortford
Bishop's Stortford
05.2018 - 12.2020
- Handled high call volumes with accuracy and efficiency for optimum productivity
- Exceeded daily performance targets of 120 calls per day to 150 and 170 calls, aiding department progression toward sales goals
- Carried follow-up calls to effectively resolve complaints and maintain customer loyalty
- General Administration tasks
- Continually updated customer databases, ensuring compliance with GDPR regulations
- Reduced escalation workload and maintained timely feedback to management.
Education
Bachelor of Science - International Business and Management
Anglia Ruskin University
05.2021 - 12.2025
Top Achiever Diploma - Business Finance, Business Operations, Disertation
Anglia Ruskin University
LondonBTec Extended Diploma - Business
Harlow College
IFS Level 3 Certificate in Financial Studies: Finance -
Sheredes School
Skills
- Time management
- New business acquisition
- Stakeholder management
- Client contract negotiations
- Problem-solving skills
- Microsoft Office
- Methodical multitasking
- Exemplary customer service
- Lead generation
- Process Improvement
- Strong communication
- Efficient under pressure
- Multidisciplinary teamwork
- SAP S/4HANA
- Bilingual
- Business administration
- Adaptability to market changes
- Business automation tools proficiency
Languages
English
Romanian
Timeline
Transport coordinator
Containerlift
09.2023 - Current
receptionist
Radisson Blu Hotel Stansted Airport
05.2023 - 08.2023
Bachelor of Science - International Business and Management
Anglia Ruskin University
05.2021 - 12.2025
telesales and office assistant
Coopers of Stortford
05.2018 - 12.2020
Top Achiever Diploma - Business Finance, Business Operations, Disertation
Anglia Ruskin University
BTec Extended Diploma - Business
Harlow College
IFS Level 3 Certificate in Financial Studies: Finance -
Sheredes School
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