Summary
Overview
Work history
Education
Skills
Languages
Timeline
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Julia Malinowska

Nottingham

Summary

Dedicated retail professional with a strong work ethic and a positive attitude. Experienced in managing teams to achieve sales goals while ensuring excellent customer service and operational excellence. Skilled in navigating challenges such as customer complaints and staffing issues. Aiming to enhance in-store experiences and support team objectives.

Overview

4
4
years of professional experience

Work history

Supervisor

Poundland
Beeston, Nottinghamshire
10.2023 - 08.2025
  • Played a key leadership role in the daily operations of the store.
  • Managed daily store operations, supporting the Store Manager in achieving sales and maintaining store standards.
  • I have demonstrated that I can resolve customer queries and complaints professionally when being faced with tough situations.
  • Great responsibility learnt through opening and closing the store daily, managing tills and key and cash handling.
  • Assisted in the interviewing and training process of new colleagues, along with providing ongoing coaching to improve performance and productivity of staff.
  • Taking responsibility and ownership for myself and all team members.
  • Assisting in ensuring that the store is fully compliant in all health and safety areas.
  • Proactively working to meet daily, weekly and monthly targets.
  • Deliver exceptional retail standards across all customers facing and back of house areas.
  • Managing a team successfully, assigning tasks correctly to meet company targets and principles.
  • Safe key and cash handling, cashing up 5 tills every evening.
  • Ensuring that providing excellent customer service is at the heart of every task I take on.
  • Excellent organisation and time management to ensure tasks are completed on time and that stores are always opened/ closed on time.
  • Encouraging the team with a positive attitude to up-sell and promote in store offers.
  • Support with deliveries, merchandising and stock rotation in order to make sure that shelves are well stocked and rightly presented at all times.

Crew Member

McDonald's
06.2021 - 04.2023
  • Working at McDonald's provided me with skills which can be applied within various careers, for example, I gained the skill of customer service as McDonald’s places a great emphasis on providing the best customer service possible.
  • I learn how to interact with customers, handle their complaints and ensure they experience a positive dining experience.
  • Teamwork skills; McDonald’s taught me how to work in a fast-paced environment and how working within a team efficiently helps to meet customer needs.
  • Enhanced time management skills by serving customers promptly while ensuring quality standards.
  • Acquired transferable skills applicable across various career paths through dynamic work experiences

Education

GCSE -

Nottingham Girls’ Academy
09/2016 - 06/2021

A-Level - undefined

High Pavement Sixth Form

Skills

  • Customer service
  • Team supervision
  • Cash handling
  • Staff training
  • Stock management
  • Health and safety compliance
  • Conflict resolution
  • Task delegation
  • Sales driving
  • Merchandising
  • Problem solving
  • Customer services excellence
  • Leadership competence
  • Resilience under pressure
  • Initiative taking
  • Cultural awareness
  • Attention to Detail
  • Leadership

Languages

Polish
Fluent
English
Fluent

Timeline

Supervisor

Poundland
10.2023 - 08.2025

Crew Member

McDonald's
06.2021 - 04.2023

A-Level - undefined

High Pavement Sixth Form

GCSE -

Nottingham Girls’ Academy
09/2016 - 06/2021

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Julia Malinowska