Summary
Overview
Work history
Education
Skills
Languages
Affiliations
Timeline
Generic

Julia Lipkowska

Hamilton,Glasgow

Summary

I'm a very dedicated individual in restaurant management, inventory management and customer service. I am friendly and hardworking communicator with proven success analysing operations to improve efficiency and quality of service. I develop comprehensive business plans to promote profitable sales, whilst also being proactive and committed to improving restaurant operations. I collaborate successfully with FOH staff and the kitchen team to improve processes and elevate restaurant footfall and sales. I also demonstrates exceptional conflict management skills while also resolving incidents to maintain customer satisfaction and loyalty.



Overview

2
2
years of professional experience
6
6
years of post-secondary education

Work history

Restaurant Manager

Leonardo's
Hamilton, South Lanarkshire
01.2024 - Current
  • Quickly identified problem situations, skilfully resolving incidents to maintain satisfaction of involved parties.
  • Monitored and maintained stock levels for maximised efficiency and minimised waste.
  • Conducted regular meetings with staff; communicated updates and received feedback.
  • Resolved complaints calmly and professionally to achieve positive customer outcomes.
  • Increased table turnover rate with efficient floor management.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Coordinated Front of House and Back of House staff ahead of events for smooth execution to maximise guest satisfaction.
  • Maintained high standards of cleanliness within the restaurant premises, upheld reputation of establishment.
  • Grew restaurant profits through improved marketing and staff development initiatives.
  • Created team building initiatives to encourage upselling and meet revenue targets.
  • Recruited and trained high-performing team members to deliver faultless customer care.
  • Implemented new menus, improved dining experience.
  • Built loyal customer base by creating welcoming environment with top quality service.

Waitress

Leonardos
Hamilton
05.2023 - 01.2024
  • Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
  • Checked customer IDs to confirm age before selling age-restricted products.
  • Attended to customer's needs proactively for first-class waiting service.
  • Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
  • Greeted and escorted guests to tables.
  • Handled cash transactions accurately, ensured balanced till at end of shift.
  • Optimised workflow in busy periods through successful coordination with the kitchen staff.
  • Advised on food and drink choices based on customer preferences.
  • Checked in with customers during meals to check orders were received correctly and met guests' expectations.
  • Maintained clean and organised dining area for customer comfort.

Volunteer Barista

St John Ogilive High School
Hamilton, Glasgow
08.2022 - 06.2023
  • Communicated effectively with staff ensuring seamless service delivery.
  • Maintained clean, organised cafe workspaces, enabling co-workers to readily locate required supplies.
  • Prepared and served hot and cold beverages promptly, maintaining temperature, quality and presentation.
  • Warmly greeted and served customers, promptly processing payments to minimise wait times.
  • Studied and re-designed processes to improve quality of coffee and cafe products.
  • Cleaned counters, machines, utensils and seating areas for immaculate cafe conditions.
  • Built strong relationships with customers, recalling names and regular orders to maintain rapport and loyalty.
  • Performed cash handling duties accurately to maintain financial integrity.

Education

Diploma of Higher Education - Cabin crew

City of Glasgow College
Glasgow
08.2024 - 06.2025

Scottish Qualifications Certificate - English

St John Ogilvie High School
Hamilton, South Lanarkshire
08.2022 - 05.2023

GCSEs - Barista training

St John Ogilvie High School
Hamilton, South Lanarkshire
08.2022 - 06.2023

Scottish Qualifications Certificate - Photography

St John Ogilive High School
Hamilton, South Lanarkshire
08.2022 - 06.2023

GCSEs - Modern Studies

St John Ogilvie High School
Hamilton, South Lanarkshire
08.2022 - 06.2023

GCSEs - Data Science

St John Ogilvie High School
Hamilton, South Lanarkshire
08.2022 - 06.2023

GCSEs - Bee Keeping

St John Ogilvie High School
Hamilton, South Lanarkshire
08.2022 - 06.2023

Skills

  • Payroll and scheduling
  • Staff motivation and leadership
  • Relationship-building
  • Front of House (FOH) training
  • Hospitality business management
  • Event planning and coordination
  • Creative thinking
  • Positive attitude and Communication
  • Staff recruitment and training
  • Critical-thinking
  • Customer service excellence and Passion for customer satisfaction
  • Speedy, efficient and a very quick learner
  • Multitasking efficiency
  • Stress resilience

Languages

English
Upper intermediate
Polish
Native

Affiliations

  • In my spare time i enjoying catching up with my close friends and family.

Timeline

Diploma of Higher Education - Cabin crew

City of Glasgow College
08.2024 - 06.2025

Restaurant Manager

Leonardo's
01.2024 - Current

Waitress

Leonardos
05.2023 - 01.2024

Scottish Qualifications Certificate - English

St John Ogilvie High School
08.2022 - 05.2023

GCSEs - Barista training

St John Ogilvie High School
08.2022 - 06.2023

Scottish Qualifications Certificate - Photography

St John Ogilive High School
08.2022 - 06.2023

GCSEs - Modern Studies

St John Ogilvie High School
08.2022 - 06.2023

GCSEs - Data Science

St John Ogilvie High School
08.2022 - 06.2023

GCSEs - Bee Keeping

St John Ogilvie High School
08.2022 - 06.2023

Volunteer Barista

St John Ogilive High School
08.2022 - 06.2023

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Julia Lipkowska