Summary
Overview
Work history
Education
Skills
Timeline
AdministrativeAssistant

Julia Kane

Dundonald, Belfast

Summary

I am an accomplished and confident professional, who thrives on providing the best possible experience for my customers, colleagues and peers. I am a conscientious, highly motivated and enthusiastic individual , seeking opportunities where I can utilise my core customer facing skills, in a role that will provide me challenges, and allow me to make a positive contribution to my employer. My strength is in being able to approach problems as opportunities to satisfactorily resolve, whilst demonstrating patience, empathy, and a calm demeanor and achieving positive outcomes. Being very results driven, yet having a flexible, adaptable and cheerful approach, is one of the key skills I have achieved throughout my career and something I relish.

Overview

35
35
years of professional experience

Work history

Receptionist

Lisburn & Castlereagh City Council, Castlereagh Hills Golf Club
10.2021 - Current
  • In my current role with LCCC, I am based at CHGC, where I work as a Receptionist
  • The primary functions of my role include, but are not limited to the following:-
  • Dealing with enquiries, bookings, payments, sales and customer comments and complaints, with all Club Customers
  • Providing exemplary standards of Customer care, both face to face and by telephone and email
  • Having a thorough knowledge of all IT systems related to the business of the Golf Club, including, Microsoft Word, Excel, 'Legend' Leisure Software booking and payment system, along with the ability to manage the BRS Golf Booking system
  • Managing Pay & Play bookings on a daily basis
  • Managing all Membership categories of the Golf Club, including, but not limited to, initial enquiries and registration of new Members
  • Setting up appropriate payment methods, monitoring payments and income streams, addressing any financial anomalies, and where necessary, liaising with customers to ensure that any delays or errors in payment are addressed and resolved in line with Council fiscal policies
  • Extensive knowledge of Health & Safety in the workplace
  • Thorough knowledge of, and adherence to all relative Council Policies and Procedures, for example - GDPR, Child & Vulnerable Adult Safeguarding, Fire & Safety etc
  • It is worthy of note that when I initially started as a Casual employee, my primary function was to deal with the day to day running of the Golf Club
  • However since I became a contracted employee (May 2022), I have subsequently embraced all the above duties and responsibilities, but furthermore have been specifically tasked by the Golf Club Manager, to manage all Memberships for the Golf Club and to take responsibility for all aspects of the Membership process
  • This includes all billing and payments, which I have managed professionally, effectively and efficiently to the satisfaction of both Management and Golf Club Members.

Covid Test Supervisor

Public Health Agency
09.2020 - 10.2021
  • I started this job as a Covid Test Operative on the 27th September 2020 as the second wave of the pandemic was sweeping the UK
  • I was promoted to the Supervisor position in December 2020 and my duties include
  • Ensuring the safety of all the staff and public on site by applying strict compliance to all Health & Safety policies and procedures
  • Providing the necessary training and guidance to ensure staff are adhering to the regulations
  • Producing weekly rosters and organising breaks
  • Ensuring strict uniform standards are complied with.

Cabin Crew

British Airways
09.1993 - 08.2020
  • Winner Skytrax 2019 Award for Best Cabin Crew in Europe
  • Multiple Golden Ticket Award winner for ‘Outstanding Customer Service', going above and beyond customer expectations
  • Ensuring operational safety, security and health and safety responsibilities are performed to the highest standards and are compliant with EASA, British Airways requirements and all other relevant legislation
  • Achieving sales targets of duty free goods and providing advice on allowance restrictions in force at the customer's destination
  • Strict adherence to GDPR ensuring all customers were shown respect, confidentiality, sensitivity and diplomacy
  • All duties expected of cabin crew executed to the highest possible standard

Sales Assistant

Gap
09.1997 - 09.2001
  • Regular winner of prizes and incentives for ‘highest daily sales' achieved
  • Proactive in ensuring stock levels and stock control were maintained
  • Ensured VM standards were adhered to and maintained

Sales Assistant/Receptionist

Stewarts Supermarkets Ltd
10.1988 - 09.1993
  • Handling incoming phone calls in a prompt and professional manner ensuring all queries and complaints were handled to a satisfactory conclusion
  • Cash handling responsibilities including acting as lead cashier.

Education

First Diploma in Business and Finance -

Castlereagh College of Further Education
Belfast
09/1988 - 06/1989

National Diploma in Travel & Tourism -

Castlereagh College of Further Education
Belfast
09/1990 - 06/1992

RSA Stage 1 & 2 Typing -

Castlereagh College

RSA Stage 1 Word Processing -

Castlereagh College

Skills

  • VIP guest experience
  • Customer and client relations
  • Interpersonal communications
  • Customer service
  • Flexible
  • Organised and reliable
  • Clean and neat
  • Personable and outgoing
  • Customer-service orientated
  • Health and safety procedures
  • Telephone skills
  • Multitasking and prioritisation
  • Professional demeanour
  • Punctual
  • First Aid
  • Complaint management

Timeline

Receptionist

Lisburn & Castlereagh City Council, Castlereagh Hills Golf Club
10.2021 - Current

Covid Test Supervisor

Public Health Agency
09.2020 - 10.2021

Sales Assistant

Gap
09.1997 - 09.2001

Cabin Crew

British Airways
09.1993 - 08.2020

Sales Assistant/Receptionist

Stewarts Supermarkets Ltd
10.1988 - 09.1993

First Diploma in Business and Finance -

Castlereagh College of Further Education
09/1988 - 06/1989

National Diploma in Travel & Tourism -

Castlereagh College of Further Education
09/1990 - 06/1992

RSA Stage 1 & 2 Typing -

Castlereagh College

RSA Stage 1 Word Processing -

Castlereagh College

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Julia Kane