Julia Kalinowska

Key Responsibilities:

• Greeting and Seating - welcoming guests, guiding them to their tables, and ensuring a comfortable start to their dining experience.
• Provided excellent customer service by taking orders and answering questions about menu items, and accurately recording customer orders.
• Maintained knowledge of menu items and daily specials to effectively assist customers in making informed choices.
• Delivering orders to the correct tables in a timely and efficient manner, including refilling drinks and checking on guests.
• Collaborated with kitchen staff to ensure timely and accurate meal preparation and delivery.
• Provided recommendations on specials or seasonal offerings for increased sales revenue.
• Processed payments and managed cash register transactions with accuracy and efficiency.
• Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
• Addressing Concerns - promptly addressing any customer inquiries or issues, and escalating problems to management if necessary.
• Ensured a clean and organized dining area, including resetting tables and replenishing supplies as needed.
• Ensured compliance with health regulations through effective cleaning practices in the dining area.

Achievements:

• Received positive feedback from management and customers
• Trained new waitstaff on restaurant policies, menu items, and customer service standards.
• Increased customer satisfaction ratings through attentive service and quick resolution of issues.
• Optimised workflow in busy periods through successful coordination with the kitchen staff.
• Utilised professional communication skills to resolve customer complaints.
• Demonstrated excellent multitasking abilities for timely delivery of orders.

Key Responsibilities:

• Handled appointment scheduling to ensure smooth daily operations.
• Directed visitors and clients to appropriate staff, ensuring efficient service delivery.
• Maintained an organised reception area for a professional business environment.
• Administered mail distribution process, ensuring each department received its correspondence in a timely manner.
• Coordinated office supplies orders to keep necessary materials available at all times.
• Assisted with administrative tasks, improving overall functionality of the clinic.
• Kept reception area clean and neat to give visitors positive impression of the company.
• Managed calendars, strategically scheduling appointments to maximise availability.
• Managed bookings using Booker software to schedule, cancel and re-arrange [Timeframe] appointments.
• Served as the initial point of contact for guests; providing warm greetings and helpful assistance upon arrival.
• Utilised multi-line telephone system to manage incoming calls effectively.
• Exhibited excellent multitasking skills by balancing various responsibilities simultaneously without compromising efficiency or quality of work output.
• Facilitated prompt issue resolution through careful tracking of complaints until they were fully addressed.