JULIA JUSZCZAK
Liverpool,Merseyside
Summary
Front office supervisor with extensive experience in guest service excellence and front desk operations. Demonstrated leadership through effective problem- solving and resolution of guest complaints, achieving high customer satisfaction. Proficient in MS Office Suite, Micros POS system, and bilingual communication. Experienced in staff mentoring, training, and performance evaluations while maintaining confidentiality and professionalism.
Overview
6
6
years of professional experience
1
1
year of post-secondary education
Work history
Front Office Supervisor
Radisson Blu hotel
Liverpool, Merseyside
04.2024 - Current
- Complete training on Opera system to support daily front-office delivery.
- Lead front office operations to provide outstanding guest service at all times.
- Support departmental strategy and deputise for head of department when required.
- Monitor costs, inventory, and performance targets to maintain operational standards.
- Manage booking systems, Opera and Microsoft Office, plus confidential records.
- Ensure compliance with legislation and meet audit standards across operations.
- Drive repeat business through service excellence and cross-department coordination.
- Handled complaints, resulting in resolved issues and satisfied guests.
- Trained new employees to ensure adherence to hotel standards and practices.
- Improved efficiency by implementing new administrative procedures.
- Tracked inventory levels, facilitating timely procurement of necessary supplies.
- Resolved conflicts amongst team members, fostering a harmonious work environment.
- Conducted regular performance assessments for continual improvement of personnel skills.
- Responded to guest questions and enquiries, using hotel and local area knowledge to provide helpful recommendations.
- Managed guest accounts with zero error, reviewing cashiers reports and verifying balances, banks and deposits.
- Maintained high standards of accuracy and quality in data entry and recordkeeping.
Supervisor
Cinnabon
Liverpool, Merseyside
12.2022 - 04.2024
- Supervised daily operations and keep workflow moving smoothly in fast-paced setting.
- Trained and mentored staff daily to raise performance and maintain standards.
- Managed inventory supplies and budgets to control costs and prevent shortages.
- Resolved operational issues and implement process improvements to reduce delays.
- Maintained compliance with company policies and regulatory standards across daily work.
- Coordinated with senior management on promotions, product launches, and new initiatives.
- Delegated tasks appropriately, achieved balanced workload among team members.
- Identified potential risks and mitigated them through proactive measures.
- Ensured smooth operations with regular maintenance checks.
Team Member / Trainee Supervisor
KFC
Liverpool, Merseyside
03.2020 - 12.2022
- Delivered customer service with steady pace and clear assistance to customers.
- Coordinated and supervised a team of up to 15 staff members daily.
- Processed orders accurately while meeting service and quality expectations.
- Displayed teamwork skills to improve overall productivity.
- Achieved efficient workflow with proper time management.
- Facilitated customer relations for increased brand loyalty.
- Collaborated closely with management on promotion strategies, boosting store visibility.
- Upheld company policies strictly, fostering a compliant work environment.
- Optimised inventory control for streamlined operations.
- Reduced waste by implementing recycling initiatives.
- Managed cash register transactions for accurate record keeping.
- Handled difficult customers, resulting in conflict resolution.
- Warmly greeted customers and proactively reduced wait times.
Education
BTEC level 3 - Business, National Foundation Diploma
Hugh Baird College
Course - HRCI Human Resource Associate course
Coursera
01.2023 - 02.2024
Level 3 - CIPD
Contigo
02.2026 -
GCSEs -
North Liverpool Academy
LiverpoolSkills
- Problem solving skills
- Hands on leadership
- Guest service excellence
- MS Office and IT proficiency
- Collaborative team player
- Bilingual communication
- Front desk administration
- Customer satisfaction monitoring
- Regulatory compliance knowledge
- Policy development skills
- Staff mentoring and training
- Rewards program promotion
- Telephone etiquette mastery
- Guest complaint resolution
- Efficient multitasking abilities
- Stock ordering management
- Discretion and confidentiality practices
- Attention to detail focus
- Written and verbal communication proficiency
Languages
English
Fluent
Polish
Fluent
Timeline
Level 3 - CIPD
Contigo
02.2026 -
Front Office Supervisor
Radisson Blu hotel
04.2024 - Current
Course - HRCI Human Resource Associate course
Coursera
01.2023 - 02.2024
Supervisor
Cinnabon
12.2022 - 04.2024
Team Member / Trainee Supervisor
KFC
03.2020 - 12.2022
BTEC level 3 - Business, National Foundation Diploma
Hugh Baird College
GCSEs -
North Liverpool Academy