JULIA FALCON
London
Summary
Experienced hospitality and event professional with a strong background in high-end event management, floor supervision, and guest experience. Proven ability to oversee seamless event execution, manage high-profile clientele, and lead teams in fast-paced environments. Seeking to leverage expertise in event operations and guest services.
Overview
12
12
years of professional experience
Work history
Workplace Experience Lead
Convene
London
05.2023 - 03.2025
- Oversee the day-to-day operations of a corporate event space and workplace.
- Respond promptly and professionally to client enquiries.
- Assist in coordinating logistics for events including site visits or last minute event changes.
- Assist during event setup and breakdown, ensuring smooth transitions between functions.
- Facilitate smooth registration process by managing guest lists of over 500 people.
- Provide administrative support as needed, contributing towards smooth operation of office duties related to event planning.
- Ensure the smooth operation of the workspace, monitoring daily activities and making adjustments as needed.
- Helped catering teams with food running and guest services to meet team goals.
- Coordinate with internal teams to address any operational issues.
- Serve as the primary point of contact for workplace members, ensuring a high standard of hospitality and service.
Floor Manager
Soho House & Co
London
01.2022 - 04.2023
- Led front-of-house operations for a high-end members' club, overseeing private events, bar, and restaurant services.
- Supervised private events and functions, including dining events, receptions, and exclusive gatherings.
- Maintained operational efficiency by coordinating with kitchen, bar, and service teams.
- Managed and trained over 15 members of staff to ensure exceptional customer service and smooth event execution.
- Upheld privacy and confidentiality of members whilst handling sensitive information.
- Worked closely with VIP guests, ensuring personalised service and attention to detail.
- Offered friendly, efficient customer service and handled challenging situations with ease.
Head Barista
Soho House & Co
London
01.2018 - 12.2021
- Managed daily bar operations, ensuring high-quality service and beverage preparation.
- Oversaw inventory management and supplier coordination for seamless stock replenishment.
- Trained and supervised baristas to maintain consistency and efficiency
Bartender
Dirty Martini
London
09.2015 - 12.2017
- Collaborated with team members to provide seamless service during busy periods.
- Processed payments accurately reducing discrepancies at end of shift tallying.
- Recommended drinks to customers, increasing overall sales.
Content Creator
La Tecla Social
Valencia, Carabobo, Venezuela
04.2013 - 06.2015
- Developed engaging digital content for social media and marketing campaigns, increasing audience engagement.
- Managed social media accounts, strategising and executing marketing initiatives.
- Analysed performance metrics to refine content strategy.
Education
Certificate - F&B And Events Management
Cornell University
Ithaca, NYMaster of Science - Specialised Translation (Audiovisual)
University College London
LondonBachelor of Science - Business Management and Modern Languages
Universidad Arturo Michelena
Valencia, VenezuelaSkills
- Event Planning & Execution
- Floor Supervision & Team Leadership
- VIP & Client Relations
- F&B Management
- Venue Operations & Logistics
- Staff Training & Development
- Workplace & Member Experience
- Positive & Professional Attitude
- Ability to Work Under Pressure
- Attention to Detail & Organizational Excellence
Languages
English
Fluent
Spanish
Native
French
Elementary
Italian
Beginner
References
References available upon request.
Timeline
Workplace Experience Lead
Convene
05.2023 - 03.2025
Floor Manager
Soho House & Co
01.2022 - 04.2023
Head Barista
Soho House & Co
01.2018 - 12.2021
Bartender
Dirty Martini
09.2015 - 12.2017
Content Creator
La Tecla Social
04.2013 - 06.2015
Bachelor of Science - Business Management and Modern Languages
Universidad Arturo Michelena
Certificate - F&B And Events Management
Cornell University
Master of Science - Specialised Translation (Audiovisual)
University College London
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