- Walking with partner and dog
- cross-stitching
- reading
- travel
Julia Dudman
Ashford,Kent
Summary
Experienced administrator with over 20 years in customer service management, recruitment, and training. Transitioned to HMRC during the pandemic, maintaining accurate records, resolving discrepancies, and enhancing team collaboration. Strong organisational and multitasking skills drive effective customer service delivery.
Overview
38
38
years of professional experience
Work History
Administrative Officer
HMRC
02.2021 - Current
- Coordinated clearances at border checkpoints, minimising delays during cargo movement.
- Processed import and export documentation under customs rules for quick clearance. Facilitated communication between importers and government institutions to support clearance decisions.
- Coordinated with clients, shipping agents, and stakeholders to ensure timely movements.
- Resolved cargo documentation discrepancies through effective negotiation with shipping agents and freight forwarders.
- Maintained accurate records using careful attention to detail throughout documentation checks.
- Updated logs with relevant information to ensure accuracy and completeness. and databases with required notes and supporting documentation. Using Microsoft Office
- Coordinated with warehouse and logistics teams for post-clearance collections.
- Delivered training sessions on customs procedures and regulations to new officers.
Wedding Celebrant and Registrar
Kent County Council
04.2019 - Current
- Registered and conducted civil wedding ceremonies, ensuring personalised and memorable experiences for couples on behalf of KCC.
Slimming World Consultant
Self employed
04.2011 - 02.2021
- Led 2 award-winning groups in weekly sessions, engaging 150-200 members in their weight-loss journeys.
- Provided ongoing support and encouragement beyond scheduled sessions for members.Motivated them to achieve outstanding weight-loss results through positive reinforcement and celebrating successes.
Post Office Manager
Self employed
05.1999 - 05.2019
- Managed daily post office counter duties and in-house sorting tasks to ensure efficient service delivery.
- Provided customer service by resolving postal enquiries and complaints, enhancing customer satisfaction.
- Trained new staff on postal procedures to improve daily performance.
- Handled daily shop-side administration, streamlining operations and supporting team workflow.
- Assisted customers completing forms and explained postal options clearly.
- Maintained confidentiality by protecting privacy of all correspondence.
In-store Personnel Manager
Homebase
, Sussex and Surrey
02.1989 - 05.1998
- Managed daily administration and payroll, facilitating recruitment and training processes.
- Recruited junior admin roles, coordinating interviews and selection with senior management.
- Coordinated selection days, completed contracts, and conducted inductions for new staff.
Education
9 O Levels - including Maths and English
Nork Park Secondary School, Surrey
3 A Levels - Geography, Economics, Home Economics
Nork Park Secondary School, Surrey
Institute of Personnel Management – Professional Management Foundation Programme -
Croydon College
CroydonSkills
- Customs regulations
- Administrative efficiency
- Microsoft Office skills
- Effective communication
- Organisational skills
- Customer service orientation
- Problem-solving
- Training facilitation
- Proactive team player
- Self-motivation
- Dedicated work ethic
References
References are available upon request.
Interests
Timeline
Administrative Officer
HMRC
02.2021 - Current
Wedding Celebrant and Registrar
Kent County Council
04.2019 - Current
Slimming World Consultant
Self employed
04.2011 - 02.2021
Post Office Manager
Self employed
05.1999 - 05.2019
In-store Personnel Manager
Homebase
02.1989 - 05.1998
9 O Levels - including Maths and English
Nork Park Secondary School, Surrey
3 A Levels - Geography, Economics, Home Economics
Nork Park Secondary School, Surrey
Institute of Personnel Management – Professional Management Foundation Programme -
Croydon College