Julia Crick

Key operational lead during the full contract transfer from Shropdoc to HealthHero, driving workforce mobilisation, governance improvements and process redesign to stabilise services and ensure a safe, resilient launch. Lead day-to-day operations and forward workforce planning across multiple sites, managing staffing, compliance, HR, and payroll to maintain safe, uninterrupted service delivery for multidisciplinary clinical and operational teams.

• Lead forward resource and workforce planning through a rolling three month rota cycle covering approximately 195 to 200 weekly clinical and operational shifts
  • Secure capacity in advance through structured work patterns and contractor bidding, improving rota stability and reducing last minute gaps
  • Allocate clinicians and operational staff based on competency, qualifications and required skill mix to ensure safe and compliant service delivery
  • Oversee deployment of self employed GPs, Employed nurses, advanced practitioners, drivers and non clinical staff to maintain effective service coverage
  • Analyse workforce utilisation, performance and compliance data using Power BI to inform forecasting, staffing decisions and service improvements
  • Partner with recruitment to identify workforce shortfalls, support hiring and forecast future demand including seasonal and bank holiday pressures
  • Oversee workforce governance including safeguarding, training compliance, professional registration and indemnity checks, ensuring audit readiness
  • HR and payroll oversight including work patterns, contract variations, time and attendance, overtime control and payment reconciliation
  • Deliver rota system training and operational guidance to staff and contractors to improve capability and reduce escalations
  • Lead process and system improvements including reporting automation, rota redesign and communication workflows to strengthen efficiency and operational resilience

• • Coordinated day to day staffing and rota coverage across clinical, non clinical and call centre teams to maintain safe service delivery
  • Managed rotas for GPs, nurses, drivers, operational and call handling staff, ensuring appropriate coverage across multiple bases
  • Responded to real time service pressures including sickness, absence and demand surges, reallocating resources to maintain continuity
  • Acted as first point of contact for clinicians and call centre teams during shifts, resolving operational and staffing queries
  • Supported urgent shift fill and short notice cover to prevent service disruption
  • Maintained timesheets, staff availability and workforce records to support payroll and compliance processes
  • Liaised with HR, payroll and service leads to resolve workforce issues and ensure smooth operations
  • Assisted with onboarding checks, training tracking and general compliance administration
  • Contributed to incident logging, reporting and escalation processes
  • Provided operational support across call centre functions during peak periods to ensure patient access and responsiveness

Coordinated medical supply management for NHS and social care organisations, overseeing key accounts and addressing high volumes of enquiries in a fast-paced healthcare environment.

Managed daily communication with NHS trusts, schools, care homes, and ambulance services. Coordinated orders and account activity to ensure reliable service delivery. Maintained accurate CRM records and compliance documentation. Prioritised 30 to 60 enquiries per day, resolving issues and escalating where required. Built strong client relationships, supporting retention, and revenue growth.

Delivered inclusive education and pastoral support for children with additional and complex needs, working closely with families and multi-agency professionals to ensure safe, individualised support.

Led a primary classroom and line-managed three teaching assistants. Supported pupils with SEND, behavioural, and safeguarding needs through tailored plans and risk-aware practices.

Worked collaboratively with parents, SENCO, and external agencies to coordinate care and support.

Maintained safeguarding, documentation, and compliance responsibilities in line with statutory guidance.

• Supervised staff, coordinated rotas, and managed daily operations. Key holder responsible for opening, closing, and security. Managed escalations and supported customer service standards.

Provided 1:1 support for children with complex physical, learning, and behavioural needs.

Delivered support in line with Education, Health, and Care Plans (EHCPs). Worked with teachers, CAMHS, educational psychologists, and families to coordinate care. Supported safeguarding, behaviour, and inclusion through person-centred practice.

Delivered consistent routines and age-appropriate care, fostering a supportive environment for development. Communicated regularly with parents about progress and safeguarding, ensuring alignment with family expectations. Coordinated appointments and activities, streamlining household management to enhance daily operations.