Julia Borys

As a Charter Services Executive, I am responsible for driving sales and managing client relationships in the private aviation sector. My primary focus is to enhance revenue growth while ensuring an exceptional customer experience for a diverse clientele including C-Level Executives and High Net Worth Individuals, corporate clients, and travel agencies.

I am involved in every step of the charter process - from creating detailed flight proposals that outline pricing, aircraft options and itineraries, to coordinating logistics that meet the highest safety and service standards. I work closely with various internal teams such as Operations, Marketing and Finance to ensure a seamless coordination and execution of every charter flight.

In addition to my sales and coordination responsibilities, I play a critical role in market analysis and client relationship management - I am constantly monitoring industry trends, competitor offerings, and client feedback which I use to adapt my sales strategies and improve service delivery.

As a Customer Service Executive I was responsible for delivering exceptional service to passengers throughout their travel experience at the airport while maintaining operational efficiency. My key duties included assisting with check-in processes, providing information about flights and airport facilities and addressing customer inquiries and complaints, especially during delays and cancellations. My role also involved managing various customer requests, handling the boarding process and ensuring an on-time departure while maintaining safety and security standards. Strong problem-solving and communication skills played a crucial role in enhancing passenger satisfaction and ensuring a positive airport experience.

As a Cabin Crew member, I operated on a mixed fleet of Airbus A320/321 aircrafts, on short to medium haul. I was responsible for ensuring the safety, comfort, and well-being of passengers during flights. My role involved monitoring the cabin environment, addressing passenger needs, and managing any in-flight issues or emergencies. Excellent communication, teamwork, and customer service skills were essential for providing a positive travel experience and ensuring adherence to safety regulations.