JULIA BAKOWSKA
Reading,Berkshire
Summary
Back‑office professional with experience supporting business operations, project coordination, reporting, and compliance‑related activities. Demonstrates high standards of organisation, attention to detail, and discretion when handling information. Comfortable working in fast‑paced office environments and adapting to changing priorities.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Quality and Safety Compliance Administrator
St John’s Ambulance
London
06.2025 - Current
- Support quality, safety, and compliance operations, ensuring documentation, records, and trackers meet governance and regulatory standards.
- Manage complex scheduling and coordination of meetings, reviews, audits, and quality activities across multiple stakeholders and competing priorities.
- Prepare meeting agendas, supporting papers, and briefing materials for governance, compliance, and quality meetings.
- Attend, minute‑take, and accurately record actions, decisions, and risks, ensuring follow‑up and documentation are maintained.
- Chair meetings when required, facilitating discussion, managing agenda items, and ensuring outcomes and actions are clearly captured.
- Maintain accurate, controlled, and audit‑ready documentation, including version control and records management.
- Assist with audit and assurance activity, including evidence collation, action tracking, and data validation.
- Support risk, incident, and quality processes by recording, monitoring, and maintaining information for review and escalation.
- Coordinate the management and update of policies, procedures, and controlled documents, ensuring approvals and timely distribution.
- Produce and maintain reports, logs, schedules, and performance data to support monitoring and management decision‑making.
- Liaise with internal teams and senior stakeholders to support governance, safety, and operational requirements across the organisation.
- Handle confidential and sensitive information in line with data protection, safeguarding, and organisational standards.
- Contribute to process improvement and workflow efficiency across back‑office compliance and quality functions.
Care Liaison Adviser (Temporary Contract)
CHS
London
03.2025 - 06.2025
- Coordinated complex short‑ and long‑term care placements, ensuring safe and timely patient discharge.
- Liaised with agencies, care homes, senior staff, patients, and families in a fast‑paced, multi-stakeholder environment.
- Handled sensitive cases involving physical disabilities, mental health and behavioural needs.
- Delivered high-quality customer service and resolved issues quickly and professionally.
- Maintained up-to-date industry knowledge and compliance awareness through continuous CPD.
- Strengthened relationships with clients and health professionals.
Environmental Champion Lead
Acacium Group
London
07.2024 - 12.2024
- Supported the organisation in becoming more environmentally responsible by promoting sustainable working practices and raising environmental awareness across teams.
- Led an environmental sustainability campaign, taking ownership of planning, coordination, content development, and delivery to drive engagement and participation.
- Created and maintained dedicated internal web pages/websites to communicate environmental initiatives, campaign information, and sustainability guidance to staff.
- Chaired environmental awareness meetings, setting agendas, leading discussions, and promoting shared understanding of environmental objectives and responsibilities.
- Acted as a lead advocate for environmental and sustainability initiatives, supporting alignment with corporate values, governance standards, and compliance expectations.
- Collaborated with internal stakeholders to embed environmental considerations into day‑to‑day operations and organisational activities.
- Supported communication, promotion, and visibility of environmental initiatives to maintain ongoing engagement.
- Encouraged a culture of accountability and participation, fostering shared responsibility for environmental improvement across the organisation.
Social Media Champion
Acacium Group
London
05.2023 - 12.2024
- Developed and produced high‑quality digital content aligned with brand voice, tone, and strategic messaging across social media platforms.
- Managed end‑to‑end social media activity, including content creation, scheduling, publishing, and ongoing channel management.
- Owned community engagement, monitoring interactions, responding appropriately, and nurturing a positive and consistent brand presence.
- Collaborated closely with the marketing team to align social activity with wider marketing campaigns, brand initiatives, and organisational objectives.
- Played a key role in rebranding and positioning campaigns, supporting messaging development, content rollout, and campaign execution.
- Created and maintained a structured content calendar to support campaign planning, consistency, and timely delivery across channels.
- Led and contributed to creative brainstorming sessions, generating campaign ideas and content concepts tailored to platform performance and audience engagement.
- Worked cross‑functionally to ensure marketing outputs met brand, compliance, and quality standards.
- Supported reporting and review of content performance to inform future campaign planning and optimisation.
Facilities Administrator
Acacium Group
London
06.2022 - 12.2024
- Effectively managed incoming and outgoing mail to maximise office efficiency.
- Oversaw database to maintain updated records and accuracy.
- Collaborated with different departments to maintain positive rapport and smooth workflow.
- Produced high-quality documents, spreadsheets and presentations.
- Drove company mission and values, representing organisation at meetings and industry events.
- Fostered culture of inclusion and positive rapport through consistent team-building activities and inter-office competitions.
- Monitored health and safety measures for guaranteed compliance.
- Established clear budgets and cost controls strategies to meet objectives.
- Managed day-to-day communication with maintenance contractors and service providers, acting as principal site contact.
- Resolved facilities-related issues promptly, minimising impact on business operations.
- Solved problems and offered solutions to maintain and satisfy facility users.
- Updated and maintained accurate records of facilities operations, ensuring ready access to information.
- Negotiated complex contracts with suppliers, focusing on cost reduction and value for the company.
- Planned maintenance activities following budget, building use needs and operational requirements to maintain high standards.
- Streamlined contract renewal processes, reducing timeframes and enhancing operational efficiency.
- Facilitated communication between front office and back office teams to streamline operations and increase efficiency.
- Reviewed and updated company compliance documentation, ensuring it remained current with legislative changes.
Hotel Receptionist
Premier Suites
Reading
09.2018 - 11.2019
- Greeted and checked-in guests promptly and professionally.
- Kept reservations systems up-to-date for clear availability management.
- Managed incoming calls effectively using switchboard systems.
- Issued guest room keys with advice on location and access.
- Processed and provided clear, accurate receipts for guest payments.
- Recorded guest account activity to produce accurate bills upon departure.
- Coordinated housekeeping staff to prepare rooms for guest arrivals.
- Actioned special requests to elevate guest stays.
- Instructed maintenance staff to service rooms with known issues.
- Organised guest transport to support smooth airport transfers.
- Recommended hotel services to upsell dining, bar and spa experiences.
- Posted new charges to customers' rooms and compiled itemised statements.
- Provided local attraction and event information for enhanced hotel stays.
- Inspected presentation of rooms and laundry items.
- Suggested restaurants tailored to guest preferences.
- Created newsletters, brochures and social media posts to promote hotel services.
Work Experience
Themes water
Reading , Berkshire
- Water Resource ManagementPlanning and implementing strategies for sustainable water use.
Conservation initiatives and compliance with environmental regulations.
- Water Supply & DistributionDesigning and maintaining water supply networks.
Ensuring reliability and efficiency in water delivery systems.
- Wastewater TreatmentManaging wastewater treatment processes.
Overseeing compliance with health and safety standards.
- Hydrology & Hydraulic AnalysisConducting hydrological studies and hydraulic modeling.
Using tools like AutoCAD, ArcGIS, or specialized water modeling software.
- Environmental ComplianceEnsuring projects meet local and international environmental standards.
Preparing reports for regulatory bodies.
- Project ManagementLeading water infrastructure projects from design to execution.
Budgeting, scheduling, and stakeholder communication.
- Innovation & SustainabilityImplementing water conservation strategies.
Researching and applying new technologies for efficiency and sustainability.
Work Experience
Microsoft
Reading , Berkshire
- Completed hands-on training in Microsoft 365, enhancing collaboration through Teams, SharePoint, and OneDrive.
- Acquired practical experience with Power BI to create interactive dashboards and visual reports.
- Automated workflows using Power Automate to streamline repetitive tasks.
- Achieved strong proficiency in Excel, including advanced formulas and pivot tables for compliance reporting.
Education
Diploma of Higher Education - Architecture, Town Planning, Landscape, Building and Interior Design
London study hub
LondonDiploma of Higher Education - Equine
BCA Collage
MaidenheadGCSEs - Engineering and IT
UTC Reading
ReadingSkills
- Operations, Project & Business Support
- End‑to‑end coordination of operational and project activities
- PMO‑style support including action tracking, milestone monitoring, and reporting
- Business operations oversight and workflow optimisation
- Complex scheduling across senior stakeholders and cross‑functional teams
- Meeting, event, and governance coordination
- Proactive workload management in fast‑paced environments Governance, Compliance & Risk
- Compliance and governance framework support
- Audit preparation, evidence collation, and documentation control
- Risk identification, escalation support, and assurance awareness
- Policy and procedure implementation and maintenance
- Confidential and sensitive information management
- Quality assurance and compliance auditing support
- Reporting, Data & Performance Management
- Board‑level and senior management reporting support
- KPI tracking, monitoring, and performance analysis
- High‑accuracy data management and reporting integrity
- Decision‑support reporting through clear and reliable metrics
- Advanced attention to detail with strong quality control Stakeholder & Executive Support
- Senior stakeholder and executive support at strategic level
- Cross‑departmental coordination to support delivery and governance
- Clear, confident written and verbal communication
- Relationship management and professional negotiation skills
- Public speaking and executive‑level communication support
- Calm, solution‑focused approach under pressure Systems, Tools & Digital Capability
Certification
Health, Safety & Wellbeing
- Mental Health First Aider (MHFA)
Trained to provide first‑line mental health support, recognise early indicators, and signpost appropriately within the workplace. - Qualified First Aider
Certified in emergency first aid response in line with organisational health and safety requirements. - Essential Life Support – Adult & Paediatric
Training in life‑saving interventions, emergency response procedures, and escalation protocols. - Child Protection – Level 1
Safeguarding awareness training covering identification of concerns, reporting pathways, and regulatory responsibilities. - Asbestos Awareness Training
Trained to recognise asbestos‑containing materials (ACMs), understand associated health risks, and comply with legal control measures and safe working practices.
- Governance, Risk & Compliance (GRC) Fundamentals
Knowledge of governance frameworks, risk identification, internal controls, and compliance monitoring. - GDPR & Data Protection Awareness
Practical understanding of UK GDPR principles, confidentiality requirements, personal data handling, and data subject rights. - Anti‑Bribery & Financial Crime Awareness (Advanced)
Advanced awareness of bribery, corruption, fraud, and financial crime risks, including prevention measures and ethical governance responsibilities. - Corporate Ethics & Professional Standards
Training in ethical decision‑making, integrity, professional conduct, and organisational accountability.
- Business Continuity Awareness
Understanding of business continuity principles, incident response, operational resilience, and continuity planning. - Equality, Diversity & Inclusion (ED&I)
Awareness of equality legislation, inclusive workplace practices, unconscious bias, and respectful corporate culture. - Environmental Awareness Training
Understanding of environmental responsibilities, sustainability principles, and compliant workplace practices.
- Agile Fundamentals
Understanding of Agile principles, iterative delivery, stakeholder collaboration, and adaptive project planning in corporate environments.
- Back Office Operations Support Training
Training in administrative operations, internal process coordination, workflow management, and business support functions. - Records Management & Document Control Training
Best‑practice handling of records, version control, retention schedules, and audit‑ready documentation. - Data Protection & Confidentiality Awareness
Secure data handling, confidentiality protocols, and compliance with organisational data protection standards.
- Power BI – Foundational Competency
Experience with data visualisation, dashboards, and performance reporting to support management insight and decision‑making. - Microsoft Office Suite – Advanced Proficiency
Excel, Word, Outlook, and PowerPoint, including reporting, data tracking, presentations, and document management. - AutoCAD – Fluent User
Experienced in supporting technical drawings, controlled documentation, and operational outputs.
Affiliations
Compliance · PMO · Business operations · Built environment
Languages
Polish
English
Websites, Portfolios and Profiles
Linkedin.com/in/julia-bakowska-314667b0
Awards
- International horse jumping trials, Wellington Riding 2024
- Reading Marathon 2021
- Miss Poland UK and Ireland 2018
References
References available upon request.
Timeline
Quality and Safety Compliance Administrator
St John’s Ambulance
06.2025 - Current
Care Liaison Adviser (Temporary Contract)
CHS
03.2025 - 06.2025
Environmental Champion Lead
Acacium Group
07.2024 - 12.2024
Social Media Champion
Acacium Group
05.2023 - 12.2024
Facilities Administrator
Acacium Group
06.2022 - 12.2024
Hotel Receptionist
Premier Suites
09.2018 - 11.2019
Work Experience
Themes water
Work Experience
Microsoft
Diploma of Higher Education - Architecture, Town Planning, Landscape, Building and Interior Design
London study hub
Diploma of Higher Education - Equine
BCA Collage
GCSEs - Engineering and IT
UTC Reading