Jules Green
Old Coulsdon,Surrey
Summary
My strengths include excellent communication, secretarial, administration, IT, organisational skills and the ability to prioritise workloads. These skills have been gained in a variety of areas including NHS, customer services and the financial sector. I enjoy a challenge and consider myself a team player however I am self motivated to work under my own initiative.
Overview
41
41
years of professional experience
Work history
Executive Assistant
Modality East Surrey Medical Practice
Horley / Caterham, Surrey
2019.11 - 2024.10
- Reporting CQRS for the Division, Implementing projects across the Division, Research Administrator for the Division, Organise appointment books on the clinical system EMIS, Administrator for Primary Care Network (PCN), Writing searches for the Division and PCN, Supported the delivery of flu campaign for Townhill
Practice Services Manager
Townhill Medical Practice
- 2019.12
- Managing CQC inspection workflow, Authorising staff holiday and recording staff sickness, Organise team rotas, Responsible for the HR for over 30 staff, Looking after the day to day running of the premises, Co-ordinating maintenance of the building eg A/C, confidential waste, clinical waste, bins etc, Organising Inductions for new employees and trainee medical staff, Taking minutes of clinical meetings
Senior Administrator / Patient Services Manager
Townhill Medical Practice
Caterham
2009.10 - 2019.04
- Maintaining IT systems for the practice
- Responsible for back up of server, Smartcard & NHS mail administrator
- Implementing new processes
- Admin co-ordinator for care plan, contraception & smear clinics
- Answering patients queries by telephone, email or face to face
- Taking minutes of meetings
- Looking after the day to day running of the premises
- Training co-ordinator for on-line staff training
- Oversaw all aspects of office maintenance, promoting a clean and organised workspace
- Maintained strict confidentiality whilst handling sensitive information and documents.
- Ensured business continuity during holidays through effective succession planning.
- Kept office operations running smoothly by providing effective leadership and administrative skills
- Responsible for CQRS financial claims for the Division, Implementing projects across the Division
- Organised appointment books on the clinical system EMIS
- Administrator for Primary Care Network (PCN)
- Writing searches for the Division and PCN
- Supported the delivery of flu campaign for Townhill
Part Time Receptionist
MASTA Travel Clinic
Purley
2005.07 - 2009.10
- Performing reception duties for this private travel practice
- Processing client’s payments and reconciling daily cash-flow
- Registering clients, booking appointments and resolving queries for the clients
- Maintaining the teams holiday diary and staff rotas
PA to Head of Public Relations
Direct Line Group
London
1997.11 - 1998.11
- Provided secretarial and administrative support to the Head of Public Relations
- Assisted with budget control for the PR Department
- Researched material for potential PR leads and prepared press releases
- Responded to calls from the media and arranged interviews
- Diary management, meeting organisation and responsibility of the in-house magazine
Customer Services Representative/Administrator
Direct Line Group
Croydon
1996.01 - 1997.12
- Member of a telesales team selling PEPs, Life Assurance and Mortgages
- Excellent customer care skills - consistently assessed as one of the top representatives within the department,
- Responded to client’s telephone and written queries
- Acted as the team’s primary contact for the Fund Manager
- Compiled daily new business figures and produced a monthly report for the senior management team
- Liaised with the Compliance Officer regarding rule breaches and customer complaints
- Placed PEP deals onto the in-house system, amended regular payments and changes of address
Office Administrator
Custodian Security
Croydon
1994.07 - 1995.12
- Provided administrative support to Business Development Manager and Customer Services Manager
- Liaised directly with clients, solving any queries raised
- Recruitment administration including arranging interviews and vetting of new employees
- Organised company’s participation in exhibitions and events
Exhibition Administrator
EMAP Business Communications
Purley, Croydon
1992.02 - 1994.07
- Organised 4 trade exhibitions
- Provided full client support before, during and after exhibitions
- Maintained client records and liaised with clients at all levels of management
- Collated weekly sales figures and compiled sales reports
PA to Director of Financial Accounting
Hill Samuel Investment Services
Croydon
1992.01 - 1992.02
- Full secretarial support to Director of Financial Accounting
- Assisted in preparation of year end accounts for the Finance Department
- Administrator for company credit card scheme
- Managed director's diary, ensuring optimal time management.
PA to Partner
Bright Williamson PR Associates
London
1989.01 - 1989.12
- Assisted in preparation of proposals for prospective clients
- Organised meetings and PR events on behalf of clients
- Liaised with journalists for lead dates
- Streamlined office processes to increase efficiency
- Assisted in event planning, leading to successful corporate gatherings
Supervisory Accounts Clerk
Frizzell International Ltd
London
1987.12 - 1989.01
- Dealing with client/underwriting insurance accounts in multi-currencies,
- Supervisor of one staff
- Designed & implemented new accounts system
- Updated company databases regularly for accurate record keeping.
Senior Accounts clerk
C E Heath Ltd
London
1983.07 - 1987.12
- Duties included reconciliation of insurance accounts - client/underwriting, Cashiering, working in multi-currencies, Production of monthly analysis reports
- Updated company databases regularly for accurate record keeping.
Education
Skills
proficient in Micosoft Excel, Word, Powerpoint
Organised
Hard working
diligent
- Financial reporting
- IT troubleshooting
- Data Entry
Timeline
Executive Assistant
Modality East Surrey Medical Practice
2019.11 - 2024.10
Senior Administrator / Patient Services Manager
Townhill Medical Practice
2009.10 - 2019.04
Part Time Receptionist
MASTA Travel Clinic
2005.07 - 2009.10
PA to Head of Public Relations
Direct Line Group
1997.11 - 1998.11
Customer Services Representative/Administrator
Direct Line Group
1996.01 - 1997.12
Office Administrator
Custodian Security
1994.07 - 1995.12
Exhibition Administrator
EMAP Business Communications
1992.02 - 1994.07
PA to Director of Financial Accounting
Hill Samuel Investment Services
1992.01 - 1992.02
PA to Partner
Bright Williamson PR Associates
1989.01 - 1989.12
Supervisory Accounts Clerk
Frizzell International Ltd
1987.12 - 1989.01
Senior Accounts clerk
C E Heath Ltd
1983.07 - 1987.12
Practice Services Manager
Townhill Medical Practice
- 2019.12