Jules Dillon
Harrogate,North Yorkshire
Summary
Empathetic Psychotherapist with proven ability to build client rapport and facilitate growth. Utilises trauma-informed modalities to address client issues and deliver informed diagnoses. Excellent treatment planning and records management abilities.
Overview
40
40
years of professional experience
Work history
Integrative Psychotherapist
Self employed and Marie Curie Hospice
Birmingham , West Midlands
09.2015 - Current
- offering one to one in-depth listening
- non judgemental
- empathic
- time for clients to work out how to navigate their lives
- Increased client confidence and self-belief to improve attainment of social and emotional goals.
- Collaborated well with multidisciplinary teams to maintain care continuity outside of therapy interventions
- Applied varied techniques in therapeutic interventions to maximise client understanding and growth.
- Maintained schedule and appointment times through excellent timekeeping and organisation for reliable client care.
- Attended patient care review meetings to formulate programme adaptations in line with current progress and needs.
- Created client treatment plans based on assessments and goals with realistic completion timeframes.
- Reviewed client progress and set out therapy completion plans aligned to personalised needs.
- Recorded patient assessments to accurately evaluate needs and devise targeted therapy strategies.
Interiors Consultant
Self Employed
Solihull, West Midlands
05.2007 - 01.2014
- created finishing touches to clients specification
- assisted with finishing touches to clients rooms
- visited trade shows to purchase furnishing objects
- sourced and purchased furnishings and artefacts for the home
- Met with vendors, suppliers and contractors to review needs and determine best service provider.
- Assessed projects to determine cost and timelines and presented estimates to clients for review.
- invoicing
- assisting with art work and designing settings based on client specifications.
Exhibition work/Promotion work (Part time)
Libra Company
Solihull, West Midlands
02.1996 - 03.2000
- Welcomed guests and provided assistance and directions to support positive communications and increase satisfaction.
- Acted as liaison between artists and gallery facilitators to accommodate needs and requests, optimising workflow.
- Planned themes for gallery exhibitions and designed potential lists of art to cater to wider audience and preference.
Air Stewardess
Air 2000 and British Airways
Manchester Airport / Birmingham Airport, Lancashire and West Midlands
04.1987 - 05.1999
- Carried out safety demonstrations before flight take off and communicated actions using inflight tannoy in line with guidelines.
- Ensured company procedures were carefully followed by providing extensive coaching to new personnel.
- Maintained excellent customer satisfaction by promptly tending to guest needs and requests.
- Warmly welcomed customers, showing them to their seats and taking drink orders.
- Monitored food storage conditions to avoid spoilage and determine safety and stability.
- Maintained high standards of food hygiene and cleanliness in limited spaces onboard the aircraft.
- Served water, alcoholic and non-alcoholic beverages to customers.
Retail Assistant.
House of Fraser
Solihull, West Midlands
01.1992 - 01.1994
- Liaised with customers to determine needs, provide recommendations and upsell services.
- Processed multiple daily stock deliveries to maintain accurate order numbers and inventory records.
- Kept sufficient inventory supply and stock on shelves and in storerooms.
- Completed sales efficiently using Point Of Sale system.
- Efficiently completed shop floor duties autonomously and in team setting.
- Opened new merchandise boxes and stocked sales floor racks and shelves with latest items.
- Processed cash and card payments during busy shopping periods to minimise customer waiting times.
- Maintained excellent visual merchandising standards by routinely cleaning and organising window and point of sale displays.
- Promoted sales and special offers for discounts and merchandise options.
- Cultivated excellent customer relationships by providing helpful, friendly and attentive service.
Modelling/fashion shows
local shops and charity events
Manchester
07.1983 - 02.1990
- Cultivated relationships with professional photographers.
- Arrived early for photoshoots to give extra time for hair, makeup and styling.
- Traveled to different locations to attend pictorials and performances, delivering professional service.
- Appeared in TV commercials and advertisements to demonstrate products and merchandise, providing authentic modelling protocols.
- Attended fashion shows and networking events to promote designer clothes, shoes and jewellery.
Telephone Sales Agent
Hauser Freight Forwarding
Manchester, Lancashire
01.1985 - 04.1989
- Made high volume of sales calls per day exceeding company outbound call targets.
- Increased customer satisfaction by offering friendly, helpful and informative customer service.
- Followed customer service script for uniformity in handling customer issues.
- Wrote and submitted timely reports on performance, targets and customer queries.
- Strived to meet and exceed call centre targets while maintaining excellent customer care.
- Followed up customer calls with further information or instructions when necessary.
- Guided callers through troubleshooting, navigating company site and using products or services.
Extra TV work
Granada TV
Manchester
05.1985 - 05.1985
- Used previous experience in dance, acting and stage performance to maximise character potential.
- Performed lines and acting roles with excellence by coordinating body movements and facial expressions.
- Acted in promotional and training videos, utilising training and industry knowledge to effectively perform roles.
Education
Foundation Degree in Science - Psychotherapy
University of Warwick
Coventry, COV2018
GCSEs - English literature, English Language, Maths, French, History, RE, Art
Urmston Grammar School for Girls
Manchester1983
Skills
- Space planning
- Adobe Photoshop
- Poised
- Multidisciplinary teamwork
- Calm under pressure
Languages
English
First Language
French
Elementary
A2
Timeline
Integrative Psychotherapist
Self employed and Marie Curie Hospice
09.2015 - Current
Interiors Consultant
Self Employed
05.2007 - 01.2014
Exhibition work/Promotion work (Part time)
Libra Company
02.1996 - 03.2000
Retail Assistant.
House of Fraser
01.1992 - 01.1994
Air Stewardess
Air 2000 and British Airways
04.1987 - 05.1999
Extra TV work
Granada TV
05.1985 - 05.1985
Telephone Sales Agent
Hauser Freight Forwarding
01.1985 - 04.1989
Modelling/fashion shows
local shops and charity events
07.1983 - 02.1990
Foundation Degree in Science - Psychotherapy
University of Warwick
GCSEs - English literature, English Language, Maths, French, History, RE, Art
Urmston Grammar School for Girls
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