Julie Pryor
Redditch,Worcestershire
Summary
Accomplished professional with a methodical approach to problem-solving. Demonstrates strong organisational skills and multitasking ability, supported by comprehensive computer literacy. Knowledge in domestic abuse training and knowledgeable in housing and homelessness legislation, with a focus on housing needs assessment. Committed to delivering exceptional customer service while aiming to contribute effectively to addressing homelessness challenges.
Overview
27
27
years of professional experience
1
1
year of post-secondary education
Work history
Homeless Officer
Redditch Borough Council
Redditch, Worcestershire
12.2025 - Current
- Housing Advice supporting the team with a drop-in service and phone service to people that approach the Council for guidance on their housing situation.
- To learn the housing needs of those approaching for housing advice and provide a tailored advice service to all.
- Take all necessary steps to prevent and relieve homelessness
- Arrange emergency temporary accommodation placements under supervision of the Homeless Officer when required.
- To carry out investigations under the direction of the Homeless Officers, to assess applications for prevention and homelessness assistance under Part VII of the Housing Act 1996.
- Assist clients to seek alternative accommodation within the Private Rented Sector, arranging and accompanying if required clients to viewings of properties
- With support and guidance from homeless officers learn to negotiate and mediate with landlords, family members and other relevant agencies, using grant funded initiatives to prevent homelessness wherever possible.
- With support and guidance from Homelessness Officers learn the technical casework, including the provision of legally robust primary homelessness and housing options advice, preparing and reviewing Personal Housing Plans (PHP), undertaking initial prevention activities, and assisting with relief duties where required
- With support and guidance from homeless officers learn the importance of maintaining accurate and robust case files, and understanding the importance of high-quality statutory decision letters, that provide officers and management with information to progress cases seamlessly, and / or investigate and respond to enquiries, statutory reviews and complaints.
- Learn the financial need of all people who approach for Housing Advice and provide tailored advice on their financial situation obtaining sufficient information and evidence to support applications to the Homelessness Prevention
- Promote new and strengthen existing partnerships to publicize the service and improve services to customers.
- Represent the Council at meetings with internal departments and external organisations.
Homelessness and Housing Solutions Advisor
Redditch Borough Council
Redditch, Worcestershire
11.2023 - 11.2025
- Provide a professional and compliant, customer facing Homelessness and Housing Solutions Advice Service firmly focussed on the prevention and relief of homelessness
- Support all officers, systems, and processes in operating the Homelessness and Housing Solutions and Voids, Allocations & Lettings teams
- To be responsible and accountable for the Local Authorities operations in accordance with its legal obligations to provide professional housing and homelessness advice services in accordance with: Part VI & VII Housing Act 1996 (as amended); Homelessness Reduction Act 2017; Welfare Reform, Safeguarding and the Children’s Act.
- Support the strategic and operational managers in delivering the vision, strategies and initiatives for the Homelessness and Housing Solutions Team and the wider Housing Service of which you are an integral part
- Deliver superior quality Homelessness and Housing Solutions and Advice Services that are customer centric and have high regard for equality, diversity, understanding and respect for people and their individual circumstances.
- Act as the central hub for all approaches and enquiries to the homelessness, housing solutions and void and allocation service, committing to resolve all approaches and enquiries at first point of contact and where they cannot be resolved, ensuring timely co-ordination of onward referral to the right team or person
- Operate a telephone duty system that ensures that all inbound telephone calls to the service are handled professionally and within any set service levels in operation at the time
- Operate a professional customer facing triage service at public offices on a duty rota system, offering primary homelessness and housing solutions advice in accordance with Part VI & VII of the Homelessness Act, The Housing Acts, Homelessness Reduction Act and the Homelessness Code of Guidance, that enables customers to make informed decisions about their housing options and that enables you to make a decision to refer the case to a specialist officer through relevant systems and processes in operation at the time
- In cases of emergency homelessness, undertake to find and secure temporary accommodation on behalf of specialist case officers
- Promote self-service at every opportunity and encourage and provide professional and courteous assistance to customers in accessing all aspects of the service that have become digitalised, either in person in public offices, in writing or over the telephone.
- In accordance with the Allocations Policy, give appropriate advice to applicants wishing to join the housing register, so that expectations are clearly managed, and they can make informed decisions about their options before joining the register.
- Where the approach results in an application to join the register, in every case ensure that appropriate support and assistance is provided to the applicant to make the application digitally and advice on how to operate the Redditch Home Choice System.
- Assess and administer all incoming correspondence in accordance with policy and process in operation at the time
- Assist and support all officers and managers in the service in undertaking their day-today duties
- Assist and support the preparation of performance management reports and statistical data for analysis and reporting
- Aid and support to managers in the development and implementation of service improvements, campaigns, and initiatives
- Be aware of the requirement for prudent control of expenditure, particularly for the provision of temporary accommodation and use of grant funding, always acting with a high degree of integrity and transparency and in accordance with financial regulation and policy
- Maximise opportunities to nurture and develop relationships with Private Sector (PRS) Landlords in the discharge of duties, ensuring that any such initiatives or schemes to prevent homelessness in, or access to the PRS are maximised
- Ensure you maintain and share up-to-date knowledge of housing legislation including the Housing Act, Homelessness Reduction Act, Codes of Guidance, case law, safeguarding and other best practice.
- Be responsible and accountable for the performance of yourself, your team, and the service, regularly reporting and feeding back on performance and being outspoken on perceived risks or threats to the service or on any emerging opportunities to improve what we do.
- Operate in accordance with all Council policies, guidance, and codes.
- Be responsible for risk management, ensuring both yourself and your colleagues are safe
- Nurture and maintain partnership work and collaborations with all internal and external teams, agencies, and partners relevant to successful delivery of your service
- Be responsible and accountable for effective and accurate operation of relevant IT systems in relation to delivery of your area of the service.
- Be constructive and positive in your approach to work and supportive of your colleagues
- To think critically and challenge cultures, ideas, and ways of working to achieve a culture of continuous improvement and efficient and dynamic service delivery
- To carry out all duties with the highest degree of integrity, ensuring that requirements of the Data Protection Act 1998 are complied with
Human resource Administrator
Mitie
Solihull, Birmingham
01.2021 - 01.2026
- Providing HR Administrative service to employees, following clearly defined processes, in line with defined SLA’S and dealing with employee queries in a professional and timely manner whether face to face or on the phone. Consulting with HRBP’s and line mangers to streamline the process for smoother and timely transitions. Vetting right to work documents for prospective employees to ensure company complies with legislation. Entering and updating information accurately and in a timely manner. Providing guidance and support to line managers and stakeholders.
- Employee representative for redundancy process.
- Completion of courses – Investigations/ Motivation and Effective Feedback
Senior Human Resources Assistant
Interserve
Solihull, Birmingham
05.2020 - 07.2021
- Providing HR administrative service to employee’s contract amendments following clearly defined processes, in line with defined SLA’S and dealing with employee queries in a professional and timely manner whether face to face or on the phone. Consulting with HRBP’s and line mangers to streamline the process for smoother and timely transitions. Maintain and grow all relationships with Internal and external clients. Allocate work out to team members ensuring amendments were adhered to within SLA’s and processed accurately in time for pay roll cut off dates. Manage escalations in a satisfactory and timely manner. Responsible and accountable for the performance of the team, ensuring to feedback on all performance issues and to nurture the growth of the team.
Human resource Administrator
Interserve
Solihull, Birmingham
05.2018 - 05.2020
- Providing HR Administrative service to employees, following clearly defined processes, in line with defined SLA’S and dealing with employee queries in a professional and timely manner whether face to face or on the phone. Vetting right to work documents for prospective employees to ensure company complies with legislation. Entering and updating information accurately and in a timely manner. Providing guidance and support to line managers
Duty officer/Receptionist
Redditch Borough Council
Redditch, Worcestershire
01.1999 - 07.2018
- Provide excellent customer service either face to face or over the phone. Complete weekly staff Rota’s ensuring all shifts are staffed, checking daily, and amending for sickness. Maintain sickness and annual leave records. Cash handling and banking of weekly takings. Stock checks ensuring levels are maintained. Supervision of staff on shift.
Education
CIPD Level 3 - Human resources
Heart of Worcestershire college
Redditch 09.2015 - 05.2016
CIPD Level 5 - Human resources
Heart of Worcestershire College
Redditch 09.2016 - 05.2017
Skills
- Team leadership
- Organizational skills
- Methodical approach
- Multitasking ability
- Computer literacy
- Domestic violence Training (Sarah Wrigley)
- Knowledge of homelessness legislation
- Housing needs assessment
- Housing and homelessness legislation
- Customer Service
Timeline
Homeless Officer
Redditch Borough Council
12.2025 - Current
Homelessness and Housing Solutions Advisor
Redditch Borough Council
11.2023 - 11.2025
Human resource Administrator
Mitie
01.2021 - 01.2026
Senior Human Resources Assistant
Interserve
05.2020 - 07.2021
Human resource Administrator
Interserve
05.2018 - 05.2020
CIPD Level 5 - Human resources
Heart of Worcestershire College
09.2016 - 05.2017
CIPD Level 3 - Human resources
Heart of Worcestershire college
09.2015 - 05.2016
Duty officer/Receptionist
Redditch Borough Council
01.1999 - 07.2018