Jule Sabiniano
Havering,Essex
Summary
Dedicated Restaurant Team Member experienced in delivering exceptional customer service and resolving customer complaints to ensure satisfaction and loyalty. Maintained high standards of cleanliness and food safety, contributing to welcoming dining experiences. Developed strong communication skills and a passion for the lab and forensic field, with a keen interest in pathology.
Overview
4
4
years of professional experience
Work History
Restaurant Team Member
IKEA
West Thurrock, Essex
06.2024 - Current
- Took customer orders accurately, offering menu recommendations and noting special dietary requirements.
- Maintained cleanliness and hygiene in dining and kitchen areas, adhering to health and safety regulations.
- Maintained safe hygiene and food handling standards for full compliance.
- Processed payments using cash registers and electronic payment systems, giving correct change and receipts.
- Greeted new customers, answered initial questions and took drink orders.
- Resolved customer complaints promptly, escalating larger operational concerns to management.
- Served food and beverages promptly, ensuring a high standard of presentation and temperature.
- Delivered friendly and fast service to process high-volume food and drink orders at peak times.
- Participated in team meetings to discuss performance goals, customer feedback, and operational improvements.
- Disinfected food preparation areas for improved kitchen hygiene.
- Completed daily cleaning and restocking checklists to support kitchen operations.
- Served meals and drinks with professionalism and care, ensuring timely delivery to maintain high standards of service.
Team Member
McDonalds
West Thurrock, Essex
07.2022 - 03.2024
- Collaborated with team members to deliver outstanding customer service, elevating customer satisfaction levels.
- Handled customer complaints with empathy and professionalism, resolving issues promptly to maintain high levels of customer trust.
- Ran food and drinks to tables within tight deadlines, maintaining smooth operations.
- Coordinated with kitchen staff to streamline order preparation, reducing wait times and enhancing service efficiency.
- Learned all required tasks quickly to maximise performance.
- Supported operations by taking on different roles within the team.
- Maintained cleanliness standards throughout establishment, ensuring hygiene compliance in preparation tables and dining areas.
- Maintained a clean and tidy workspace, ensuring all areas complied with hygiene standards and regulations.
- Implemented health and safety protocols, adhering to regulations and maintaining a safe environment for both staff and customers.
Education
Diploma of Higher Education - Forensic Science with Criminology
University of Greenwich
Medway01-2026
Future Leaders Programme
London, ENG01-2021
Medic Mentor Work Experience
01-2021
Skills
- Food safety
- Cash handling
- Customer service
- Customer service excellence
- Health and safety
- Team collaboration
- Time management
- Multitasking
- Efficient under pressure
- Reliability
- Following instructions
- Decision making
- Conflict resolution
- Clear communication
- Good communication
- Effective communication
- Active listening
- Friendly demeanour
- Positive attitude
- Positive and approachable
- Patient and calm nature
- Punctuality
- Highly responsible and reliable
- Label reading
- Patience and composure
Timeline
Restaurant Team Member
IKEA
06.2024 - Current
Team Member
McDonalds
07.2022 - 03.2024
Diploma of Higher Education - Forensic Science with Criminology
University of Greenwich
Future Leaders Programme
Medic Mentor Work Experience