Summary
Overview
Work History
Education
Skills
Additional Information
Websites
References
Timeline
Generic

Jui Mehta

Dublin

Summary

Detail-oriented professional with over 3 years of experience in customer service, risk support, and digital operations. Expertise in managing high-volume cases, identifying fraud, and ensuring compliance in e-commerce and tech sectors. Proven track record in dispute resolution, KPI achievement, and cross-functional collaboration. Master’s in International Business Management complements strong skills in data analysis, process optimization, and project management.

Overview

7
7
years of professional experience

Work History

AI Operations Analyst

CPL Technologies
Dublin
07.2022 - Current
  • Monitored user-generated content and enforced compliance with client’s Terms of Use, including taking action on flagged reports and abuse cases.
  • Maintained high quality, productivity, and AHT metrics in line with project KPIs.
  • Provided trend insights to managers and CSMEs, helping to refine moderation and quality strategies.
  • Managed and verified large volumes of data to ensure content accuracy and account consistency.
  • Documented cases and coordinated with global teams for escalations, ensuring policy-aligned resolutions.
  • Proposed workflow improvements and process enhancements, contributing to operational efficiency.

Customer Support & Risk Coordinator

Camden Casket
Dublin
04.2020 - 06.2022
  • Resolved 60–70 weekly customer cases via phone and email, addressing transaction disputes and account issues.
  • Achieved 95% CSAT score and over 85% first-contact resolution rate during high-pressure shifts.
  • Identified and escalated fraudulent behavior, contributing to trust and safety initiatives.
  • Collaborated with internal risk teams to enhance fraud detection protocols and customer resolution standards.
  • Maintained detailed case records, generating insights using Excel and Google Sheets.
  • Guided users through appeals and reinstatements, ensuring clarity and empathy in communications.

Digital Analyst

Harbour Press International
Mumbai
03.2019 - 01.2020
  • Analyzed digital campaign performance, built reports, and provided recommendations to enhance engagement and ROI.
  • Created dashboards and visualizations to track web traffic and campaign effectiveness.
  • Worked closely with IT and business units to ensure campaign strategies aligned with business goals.
  • Led initiatives in campaign testing and data-driven optimization.
  • Utilized Adobe Analytics for advanced performance reporting and trend analysis.

Business Analyst

DB Realty
Mumbai
03.2018 - 02.2019
  • Conducted in-depth analysis of business processes, identifying inefficiencies and proposing solutions to boost productivity.
  • Collaborated with stakeholders to gather requirements and documented user stories, workflows, and functional specs.
  • Supported feasibility studies and risk assessments to inform project planning and execution.
  • Acted as liaison between business and technical teams, ensuring aligned goals and smooth delivery.

Education

MSc - International Business Management

Griffith College Dublin
Dublin
09.2021

BA - Economics

Mithibai College
Mumbai
03.2019

Skills

  • Customer experience and risk assessment
  • Dispute resolution and fraud detection
  • E-commerce platforms: eBay, PayPal, and Shopify (basic knowledge)
  • Communication and negotiation
  • Microsoft Office and Google Suite (Excel, Sheets, Outlook, Word)
  • Data analysis and dashboard reporting
  • Adobe Analytics (Workspace, Report Builder)
  • Cross-functional collaboration and workflow optimization
  • CRM tools and quality control
  • Digital campaign analysis and KPI monitoring

Additional Information

  • Fluent in English (Written & Verbal)
  • Full-time work eligibility in Ireland
  • Flexible availability for early, late, and weekend shifts
  • EBay Seller Experience (first-hand understanding of buyer/seller journeys)

Websites

References

References available upon request.

Timeline

AI Operations Analyst

CPL Technologies
07.2022 - Current

Customer Support & Risk Coordinator

Camden Casket
04.2020 - 06.2022

Digital Analyst

Harbour Press International
03.2019 - 01.2020

Business Analyst

DB Realty
03.2018 - 02.2019

MSc - International Business Management

Griffith College Dublin

BA - Economics

Mithibai College

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Jui Mehta