Summary
Overview
Work history
Education
Skills
Timeline
Generic

JUDY NYAKERU GATHONI

Stevenage,Hert

Summary

Dedicated professional with a strong foundation in handling complex needs and administering medicine, demonstrating reliability and strong communication skills. Proficient in basic first aid, moving and handling, with a proactive approach to challenging situations. Known for respectfulness, compassion, and empathy, with a commitment to continuous learning. Aspires to leverage these skills in roles that require compassionate care and effective problem-solving.

Overview

11
11
years of professional experience
3
3
years of post-secondary education

Work history

Care worker (Homecare)

Quality and Compassion Ltd
Stevenage, Hertfordshire
01.2024 - Current
  • Adapted quickly to new care routines for smooth transition periods during changes in service users requirements.
  • Established trust with clients for improved communication and cooperation during care routines.
  • Facilitating movement for clients using aids such as wheelchairs or walkers, increasing their independence.
  • Providing emotional support to service users, easing feelings of stress or loneliness.
  • Prepare healthy meals according to specific dietary needs, improving overall service users wellness.
  • Helped maintain service users records accurately to ensure seamless continuation of care plan.
  • Adhered strictly to all safety protocols during work hours-ensured overall wellbeing of all parties involved.
  • Responding promptly during emergencies-ensured immediate professional help was sought when required.
  • Ensured medication adherence by administering prescribed drugs under the guidance of healthcare professionals.
  • Monitored vital signs regularly, resulting in timely medical attention when needed.
  • Maintained a clean and safe environment by performing housekeeping duties like laundry and dishwashing.
  • Escorted clients on outings or errands outside the home, promoting a sense of normalcy in daily life.
  • Assisted service users to participate in community activities, promoting socialisation and mental health.
  • Communicated regularly with families on client health updates, ensuring transparency and trust.
  • Delivered high-quality care by adhering strictly to individual care plans.
  • Assisted in all aspects of personal hygiene, prioritizing patient dignity, privacy and independence.
  • Complex care duties including Peg tube feeding .
  • Diabetes Management following the recommended care plan.

Care assistant

Etiba Home Care Agency
Nairobi , Nairobi
08.2021 - 10.2023
  • Monitored vital signs of patients for early detection of health complications.
  • Maintained a calm demeanor during crisis situations thus providing reassurance to both the residents and their families.
  • Collaborated with healthcare team for effective patient care delivery.
  • Assisted in daily living activities for enhanced patient comfort.
  • Followed strict dietary plans tailored for each patient's health condition resulting in improved overall health status of residents.
  • Documented reports on daily observations accurately, helping in keeping track of every resident's progress over time.
  • Administered medication to patients, ensuring proper health management.
  • Ensured patients took all medications as prescribed by their doctor, recording details of itimings and side effects.
  • Delivered personal care focused on individual needs, preserving patient dignity and self-esteem.
  • Provided attentive first-hand care, comfort and safety to patients.

Restaurant manager

Nabo Bistro
Nairobi, Nairobi
10.2019 - 02.2021
  • Planned menu changes seasonally for fresh dining options throughout the year.
  • Liaised effectively with all departments, ensured seamless operation flow from kitchen to tables.
  • Implemented new menus, improved dining experience.
  • Collaborated with kitchen staff to ensure timely delivery of orders, reduced customer waiting time.
  • Coordinated events and parties to increase restaurant revenue.
  • Cultivated a positive work environment by fostering team spirit amongst staff.
  • Conducted regular inspections for adherence to food hygiene norms and standards.
  • Trained new team members, enhanced service quality.
  • Increased table turnover rate with efficient floor management.
  • Streamlined staff rotas to optimise efficiency.

Restaurant supervisor

Soaring Eagle spur
Nairobi, Nairobi kenya
07.2014 - 12.2018
  • Trained new staff members, leading to improved service standards.
  • Provided leadership during busy periods to maintain excellent service levels despite high volumes of guests.
  • Established effective communication channels between front and back of house teams for smoother operation.
  • Promoted positive dining experience with exceptional customer service skills.
  • Maintained impeccable cleanliness standards throughout the restaurant, promoting a welcoming atmosphere for guests.
  • Improved customer satisfaction by promptly addressing and resolving complaints.
  • Fostered team cohesion through regular communication and feedback sessions.
  • Handled difficult customer situations calmly, retaining their loyalty and repeat business.

Education

Diploma of Higher Education - Customer Service

Zetech College
Nairobi Kenya
11.2007 - 11.2010

Certificate of Higher Education - Care certificate

Ujuzi Fursa Africa
Nairobi Kenya
02.2021 - 07.2021

Skills

  • Complex needs handling
  • Medicine administration
  • Reliability
  • Strong communication
  • Basic first aid
  • Moving and handling
  • Respectfulness
  • Proactive in challenging situations
  • Willingness for continuous learning
  • Compassionate
  • Empathy

Timeline

Care worker (Homecare)

Quality and Compassion Ltd
01.2024 - Current

Care assistant

Etiba Home Care Agency
08.2021 - 10.2023

Certificate of Higher Education - Care certificate

Ujuzi Fursa Africa
02.2021 - 07.2021

Restaurant manager

Nabo Bistro
10.2019 - 02.2021

Restaurant supervisor

Soaring Eagle spur
07.2014 - 12.2018

Diploma of Higher Education - Customer Service

Zetech College
11.2007 - 11.2010

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JUDY NYAKERU GATHONI