Judy Ann Gran
Worthing,West Sussex
Summary
Dependable and skilled care provider establishes rapport and trust with patients and helps complete daily living tasks to enhance quality of life, with experience providing administrative, organizational and customer service support in virtual environments. Driven to prioritize individual needs with attention to important details. Valued as accommodating, kind-hearted team player dedicated to expanding knowledge and responsibilities. Possess strong communication and problem-solving skills with time management expertise to consistently meet objectives.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Healthcare Virtual Assistant
Hello Rache
Cebu City
01.2022 - Current
- Verified all patient demographic information when registering for services.
- Answered and screened calls to provide information, schedule appointments and take detailed messages.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Posted payments to accounts and maintained records.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Reviewed patient diagnosis codes to verify accuracy and completeness.
- Filed and updated patient information and medical records.
- Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
- Skilled at working independently and collaboratively in a team environment.
Private Carer
Paul Jorge Ponce
Cebu, Philippines
02.2020 - 02.2023
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Transported clients to and from medical appointments with safety and efficiency.
- Provided safe mobility support to help patients move around.
- Built strong relationships with clients to deliver emotional support and companionship.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
Customer Service Associate
Amazon Operation Services Philippines Inc
Cebu City
05.2021 - 11.2021
- Informed customers about special promotions and provided detailed information for various products.
- Managed and responded over 50 customer calls and emails to answer questions about products and services.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Solved problems with products and services by providing customers with technical support.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Education
Bachelor of Science - Medical Laboratory Technology
Our Lady of Fatima University
ValenzuelaSkills
- Medical Records Management
- Customer service support
- Appointment Setter
- Administrative Duties
- Demographics Information
- Patient Care and Confidentiality
- HIPAA Compliance
- Organization and Time Management
Certification
Certified Healthcare Virtual Assistant, Hello Rache - present
HIPAA Compliance Certification
National Certificate 2 in Caregiving
Phreesia Certificate
Timeline
Healthcare Virtual Assistant
Hello Rache
01.2022 - Current
Customer Service Associate
Amazon Operation Services Philippines Inc
05.2021 - 11.2021
Private Carer
Paul Jorge Ponce
02.2020 - 02.2023
Bachelor of Science - Medical Laboratory Technology
Our Lady of Fatima University