Judith Smith
Sheffield,South Yorkshire
Summary
TESOL qualified professional with extensive experience in client relations and secretarial skills. Demonstrates proficiency in data entry, document preparation, and email correspondence. Adept at using Microsoft Office Suite, including Word, Excel, PowerPoint, Publisher, and Works. Effective communicator with strong problem-solving abilities and a talent for liaising with other companies and authorities. Highly computer literate with a focus on task prioritisation and multi-tasking. Career goal: to leverage skills in a dynamic environment that values effective communication and organisational excellence.
Organised individual with drive to excel in clerical duties and administrative support. Proficient in managing office tasks and communication, coupled with strong problem-solving skills. Ready to streamline processes and enhance office productivity.
Enthusiastic individual with desire to gain work experience in clerical officer roles. Skilled in building and maintaining relationships with customers and colleagues. Eager to work with experienced professionals in data entry and administrative support.
Overview
29
29
years of professional experience
Work History
Clerical Officer/Receptionist
NHS Sheffield Teaching Hospitals
Sheffield, South Yorkshire, United Kingdom
01.2017 - 02.2025
- Meeting and greeting patients on reception in a calm friendly manner, checking personal details and directing them into the correct waiting area, often between 85-11+during a reception shift
- Ensuring medical transport patients are noted and tagged on the system to enable us to contact ambulance services after their appointment
- Many patients are not English speaking and require interpreters whom we also greet and sign off
- Informing them of the patient name, whether they have checked in and which area they are seated in
- Explaining to some patients who are very late that they may not be seen, which at times is both distressing and upsetting for them and their loved ones
- Trying to keep the patient calm whilst reassuring them that we will try to resolve the situation to best of our ability, unfortunately there have been occasions when more senior colleagues have had to intervene
- Ensuring patient case notes were available and prepared for clinics
- Filing information such as referrals from other outside Trusts, Consultants and GP’s, double checking the referral is correct
- Collecting and tracking patient notes, returning them to secretarial staff, medical records team and other departments on a daily basis
- Out coming patients via Whiteboard after their appointment and ensuring that coding for various procedures is recorded in order that the patients’ treatment has been thoroughly documented and that the NHS will be paid for those services
- Whiteboard is a useful tool in allowing us to record what the clinician/nursing staff has requested for the next step of patient care and also acts as a track record in order to disclaim any discrepancies which may arise
- Carrying out general administration duties: Answering enquires either by telephone, email, letter or face to face
- Sorting incoming mail, scanning, printing and photocopying of documents, taking and delivering messages
- Operating and organizing various electronic systems ensuring they are maintained, as well as keeping up to date with any new systems and training accordingly
- Providing cover for colleague absences and assisting in the induction and training of new staff
- Suggesting and listening to new ideas in order to provide the best service possible
- Understanding patient confidentiality
PA to Principal of School
One World International School
07.2010 - 12.2011
- Company Overview: Singapore
- Providing administrative support to the Head of School and other members of staff
- Maintaining and updating school databases
- Collaborating with local authorities including the Council for Private Education
- Arranging conferences, visas, flights and accommodation
- Developed a training manual and welcome pack
- Weekly publication and distribution of newsletter and other school information
- General reception duties, including meeting and greeting parents, and dealing with all enquiries
- Singapore
English Language Teacher
TMC English Language Centre
06.2006 - 04.2010
- Company Overview: Singapore
- Preparation of all lesson plans, materials and activities to assist in achieving the curriculum
- Setting, formulating and marking assignments, homework, assessments and tests
- Timely and accurate completion of all course related paperwork and administrative tasks
- Liaising with other teachers to ensure moderation of courses, assessments and levels of education
- Attending staff meetings and workshops
- Teaching many nationalities including: Chinese, Vietnamese, Korean, Indonesian, Cambodian, Thai, Japanese, and Polish and Russian students
- Study Tours, generally run over a period of 1 - 2 weeks for students visiting Singapore with an outlook to studying at TMC in the near future
- Providing and delivering an intensive curriculum for the period of their stay whilst in Singapore
- Singapore
Team Secretary
Ulster Community and Hospitals Trust
04.2005 - 12.2005
- Company Overview: Northern Ireland
- Team Secretary for the Fostering/Adoption Team of 8 Social Workers as well as performing Personal Assistant duties for the Team Leader
- Northern Ireland
Financial Assessment Officer
Sheffield City Council
02.2003 - 03.2005
- Company Overview: Sheffield
- Financial Assessment and charging fees for Residential, Respite and Home Care services
- Sheffield
Primary teacher
Sharjah American International School
09.1997 - 06.2002
- Company Overview: Sharjah, United Arab Emirates
- Sharjah, United Arab Emirates
Centre Director
Futurekids Computer Centre
07.1996 - 07.1997
- Company Overview: Sharjah, United Arab Emirates
- Sharjah, United Arab Emirates
Education
GCSEs - General Educaion
Abbeydale Grange Scool
SheffieldSkills
- Effective Communicator
- Client Relations
- Problem Solving
- Multi Tasking
- Time Management
- Organization and Planning
- File management
- Data entry proficiency
- Document preparation
- Telephone etiquette
- Administrative support
Custom
07525182295, louvaine05@hotmail.co.uk
Personal Information
Date of birth: 03/28/63
Affiliations
- Reading, travel, walking and cooking
Timeline
Clerical Officer/Receptionist
NHS Sheffield Teaching Hospitals
01.2017 - 02.2025
PA to Principal of School
One World International School
07.2010 - 12.2011
English Language Teacher
TMC English Language Centre
06.2006 - 04.2010
Team Secretary
Ulster Community and Hospitals Trust
04.2005 - 12.2005
Financial Assessment Officer
Sheffield City Council
02.2003 - 03.2005
Primary teacher
Sharjah American International School
09.1997 - 06.2002
Centre Director
Futurekids Computer Centre
07.1996 - 07.1997
GCSEs - General Educaion
Abbeydale Grange Scool
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