Judith Price
Kempsey,Worcestershire
Summary
Results-driven General Manager with over 20 years of experience in hospitality and hotel operations. Proven track record in delivering strong financial results, leading high-performing teams, and enhancing customer satisfaction. Experienced in strategic planning, cost control, and business growth, with a leadership style focused on coaching and continuous improvement.
Overview
25
25
years of professional experience
1
1
Certification
Work History
General Manager
Mitchells & Butlers
Worcester, Worcestershire
01.2010 - Current
- Lead and develop high-performing teams
- Drive revenue growth and operational efficiency
- Manage budgets, KPIs, and financial performance
- Oversee full business operations and compliance
- Deliver excellent customer service standards
General Manager
Greene King
Worcester, Worcestershire
01.2001 - 12.2009
- Drove improvements to service standards, strengthening customer satisfaction outcomes.
- Coordinated recruitment training and development to raise onboarding capability.
- Owned stock control routines and took responsibility for cost management decisions.
- Managed financial budgets, forecasting, and reporting, ensuring responsibility and sustainability.
- Oversaw daily operations, maintaining strict adherence to quality standards and regulatory compliance.
Education
Level 5 Apprenticeship - Leadership & Management
Level 2 Certificate - Caring for the Elderly
Level 3 Certificate - Travel & Tourism
Level 2 Principles - Business Administration
GCSEs -
Skills
- Change management
- Risk mitigation
- Business analytics
- Stakeholder engagement
- Profit and loss accountability
- Strategic planning
- Performance monitoring
- Team building
- Financial management
- Budget forecasting
Certification
- DBS Checked
- Personal Licence Holder
- Food Safety (Levels 1–3)
- First Aid
- Fire & Health & Safety
- Counter Terrorism Awareness
Accomplishments
- Achieved first annual revenue exceeding £1 million
- Improved employee satisfaction and retention through leadership initiatives
- Reduced payroll costs through effective scheduling
- Increased customer loyalty through service improvements
- Managed a 29-room coaching inn with a team of 28 staff
Timeline
General Manager
Mitchells & Butlers
01.2010 - Current
General Manager
Greene King
01.2001 - 12.2009