Judith Minto
Edinburgh
Summary
Skilled Administrator highly effective at motivating teams and streamlining operations. Analytical problem solver and persuasive communicator with talent for thinking outside the box for creative solutions. Strong communication skills enhance ability to manage sensitive information confidentially. Experienced with Excel and Word, quickly mastering new systems. Deep understanding of the University’s student record system complements effective time management and problem-solving capabilities.
Overview
7
7
years of professional experience
Work history
Graduate School Administrator
The University of Edinburgh
2024.04 - 2026.02
- Administrative Support
- Support: Administrative tasks for PGR recruitment and the Graduate School.
- Monitor student attendance and engagement according to UKVI requirements and University policies, assisting supervisors in maintaining records and advising on non-compliance issues.
- Record Maintenance: Monitoring student progression and keeping accurate records.
- Work collaboratively with administrative staff to ensure accurate recording of students’ assessment, progression, awards, and academic records on the UoE student record system (EUCLID), in compliance with policies.
- Organizing student events and recruitment activities.
- Prioritizing daily tasks for short and long-term objectives.
- Collaboration and Liaison
- Working with various departments for data and support.
- Planning and executing events with academic colleagues.
- Problem Solving and Decision Making
- Handling unforeseen challenges and adjusting plans.
- Providing independent advice based on regulations.
- Working independently while consulting leadership when needed.
- Assessing applications and ensuring compliance
School Operations Administrator
Edinburgh University
Edinburgh
2024.01 - 2026.02
- Managing general administration mailbox
- Reporting faults
- Maintaining faults report database
- Booking staff travel and accommodation
- Maintaining accurate records of bookings
- Assisting PA/Head of school with events, interviews
- Collating visitors’ expenses for accounts team
- Dealing with Invoices from Guesthouse and other Accommodation providers
- Maintaining an accurate record of approvals from budget holders
- Ordering stationary
- Maintain stationary stock
- Confidential waste management
- Attending Health and Safety meetings
- First point of contact from school admin queries
- Assisting event team with administrative duties
Customer representative
Standard Life - Phoenix
2020.08 - 2023.12
- First point of contact for bereaved families via telephone and online
- Termination of policies
- Decision making on beneficiaries
- Information gathering, online investigations and via contacting 3rd parties and family members
- Maintaining relationship with IFA, Solicitors and other 3rd parties, both written correspondence and verbal
- Consultation meetings with Technicians and Legal teams
- Processing beneficiary settlement payments
- Processing identity documents
- Raising suspicious activity reports
- Verifying overseas death documents
- Ownership of complex cases
- Dealing with distressed families
- Resolving complaints where possible
- Raising complaint to relevant departments within mandatory timescales
- Managing cases to deadline dates
- Vulnerable Customer Champion
Reception Supervisor
Edinburgh Dog and Cat Home
2018.10 - 2020.02
- Greeting Customers
- Answering telephone calls
- Dealing with distressed customer who are surrendering animals or claiming found animals
- Creating animal profiles on Anilog systems
- Responsible for keeping all email request folders up to date
- Preparing Monthly statistics
- Communicating with Kennel manager and 3rd party vets
- Working directly with SSPCA, Dog Warden and Police
- Investigating ownership disputes
- Liaising with Microchipping chipping companies
- Cash Handling
- Promoting Fundraising events to customers and gathering interest on upcoming events
- Working directly with Business Support Manager on internal projects
- Prior to 2018 on available on request
Education
Mental Health Literature Higher Human Biology Communications Higher Sociology Higher Psychology
Edinburgh College
Hotel Reception
Telford College
English, Math’s, Modern Studies, Biology, German, Music
Trinity Academy
EdinburghSkills
- Strong skills in planning, prioritization, and proactive task management Administrative skills
- Skilled in Excel and Word with the ability to quickly learn new systems
- Ability to manage your own workload independently
- Problem Solving
- Communication skills both verbal and written
- Time management
- Understanding of the University’s student record system
- Proven ability to handle sensitive information respectfully and confidentially
- Enthusiastic
- Empathic
- Approachable
Timeline
Graduate School Administrator
The University of Edinburgh
2024.04 - 2026.02
School Operations Administrator
Edinburgh University
2024.01 - 2026.02
Customer representative
Standard Life - Phoenix
2020.08 - 2023.12
Reception Supervisor
Edinburgh Dog and Cat Home
2018.10 - 2020.02
Hotel Reception
Telford College
English, Math’s, Modern Studies, Biology, German, Music
Trinity Academy
Mental Health Literature Higher Human Biology Communications Higher Sociology Higher Psychology
Edinburgh College