Dynamic professional with expertise in administration, license management and renewals, communication proficiency and compliance awareness. Demonstrates strong financial analysis capabilities and team leadership and skills, driving continuous improvement and organisational excellence. Known for resourcefulness and multitasking abilities, aiming to leverage these competencies towards impactful career growth.
Overview
41
41
years of professional experience
Work history
Various
NHS Commissioning Support Unit
Chesterfield, Derbyshire
01.2005 - Current
Continuous service for 21 years as detailed below
IT Contracts & Licensing Manager
NHS Arden and Greater East Midlands CSU
Work from Home, Derbyshire
07.2021 - Current
Procured required licenses to ensure uninterrupted business operations.
Improved asset management with effective license tracking tools.
Created Contract Data Base to review contracts regularly to identify areas requiring renegotiation or renewal.
Established strong relationships with Suppliers, ensured consistent compliance with contractual obligations eg KPIs
Supported all IT teams with well-coordinated administrative operations.
Evaluated sales and service processes to generate targeted improvement strategies and increase revenue opportunities.
Managed team of 3 staff, driving performance with motivational strategies and cost saving efficiencies.
Achieved operational efficiency by standardising licensing procedures and practices.
Boosted revenue growth through timely renewal of licenses.
Liaised with external agencies for swift resolution of licensing issues.
Facilitated training sessions to improve staff understanding of licensing regulations.
Implemented robust documentation processes, facilitated easy retrieval during audits.
Fostered culture of innovation within team that led to creative problem-solving strategies.
Facilitated monthly budget meetings to improve fiscal responsibility across departments.
Improved accuracy in financial reporting with diligent data analysis techniques.
Provided administrative support to finance team, enhancing overall productivity levels.
Implemented cost-saving measures, resulting in significant operational savings.
Assisted in annual audit preparation, ensuring compliance with regulatory standards.
Reviewed financial statements against expenditures and established budget requirements, addressing overages with precision.
Managed timely and accurate reporting of various financial transactions and information for detailed analysis.
Contributed to hiring process by interviewing applicants and making recommendations for best-suited candidates.
Ambassador of Coaching and mentoring Programme for IT Staff
Collaborated with business management and Finance Dept to set and control annual budgets.
IT Business Development Manager
NHS Aden and Greater East Midlands CSU
Chesterfield, Derbyshire
08.2016 - 06.2021
Facilitated internal communication to foster teamwork and productivity.
Streamlined operations by implementing efficient workflow management systems.
Fostered long-term customer relationships, enhancing loyalty and repeat business rates.
Aligned business objectives with IT infrastructure requirements to ensure operational efficiency.
Supported Business Partners to understand budgets through monthly monitoring
Managed General Practice Derbyshire IT budget - approx £1M per annum
IM&T Support and Development Manager
NHS Arden & Greater East Midlands CSU
Chesterfield, Derbyshire
09.2012 - 08.2016
Supported delivery of CSU IM&T Strategy for Primary Care Commissioner Services
Day to day operational management for GP IT Services (120 Practices)
Supported Head of IM&T Enablement, deputising when needed
PA to Assistant Director of Informatics
NHS Derbyshire County PCT
Bakewell, Derbyshire
01.2009 - 08.2012
Streamlined office processes to increase efficiency.
Supported and provided efficient, professional, confidential and comprehensive secretarial service to Assistant Director, Heads of Departments and wider Team consisting of 40+ members
Line Management for Administration Clerk
Primary Care / QOF Admin Officer
NHS High Peak & Dales PCT
Bakewell, Derbyshire
01.2005 - 12.2008
Established administrative and analytical support to new Quality and Outcomes Framework (QOF) assessment programme
Performed Coordination of GP Appraisal system (50+)
Data Inputter
Healthjobs UK
Bakewell, Derbyshire
01.2004 - 12.2004
Key Team player responsible for accurately inputting 20+ NHS job adverts and specifications daily, live onto NHS website
Production Admin Clerk
Forticrete Ltd
Buxton, Derbyshire
02.2001 - 12.2003
Delivered comprehensive admin service and analytical support to Factory Site Manager including processing weekly payroll functions 30+ employees
Bank Clerk
Royal Bank of Scotland
Hathersage, Derbyshire
06.1998 - 01.2001
Performed Banking Teller Service, face to face at counter, dealing with 50+ customer sales and enquiries per day
Undertook Banking services for Personal, Private, Business and Corporate banking
Wages Supervisor
Otter Controls Ltd
Buxton, Derbyshire
01.1985 - 03.1998
Employed as Office Junior Accounts Clerk in 1985. Covered all roles within Accounts Department resulting in promotion to Wages Supervisor in 1988.
Overarching responsibility for ensuring correct and timely payment of all weekly wages (850-900), maintaining accurate employee records, statutory sick and maternity records etc.
Education
Mandatory annual training - Information Governance / Fraud Awareness /Equality & Diversity / H&S
NHS
Derbyshire
Continuing Professional Development - Microsoft Excel Advanced
Activia Training
London
03.2020 -
CMI Level 5 Certificate - Management and Leadership
Head of Workforce & Employment Services at NHS Midlands & Lancs Commissioning Support UnitHead of Workforce & Employment Services at NHS Midlands & Lancs Commissioning Support Unit
IT System Configuration Administrator at NHS South Central & West Commissioning Support Unit (SCW)IT System Configuration Administrator at NHS South Central & West Commissioning Support Unit (SCW)