Summary
Overview
Work history
Education
Skills
Affiliations
Timeline
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Judith Guobadia

Liverpool,Merseyside

Summary

Creative and innovative professional with a strong administrative background. Proactive and resourceful team player, committed to improving the efficiency and productivity of the administrative team through problem-solving abilities and strong organisational skills. Experienced in delivering exceptional support services in fast-paced environments. Can streamline processes, manage challenging tasks, and ensure smooth operations with exceptional multitasking skills and attention to detail.

Overview

9
9
years of professional experience
3
3
years of post-secondary education

Work history

Administrator

Guba Logistics Ltd
Liverpool
01.2023 - 06.2025
  • Optimising and refining office operations by implementing efficient administrative procedures and processes, resulting in a 20% increase in productivity.
  • Maintain accurate records and documentation, ensuring compliance with regulatory requirements and company policies.
  • Negotiate with courier companies to get better rates, saving the company approximately 33% of its annual budget.
  • Act as the primary point of contact for internal and external stakeholders, effectively managing communication and correspondence.
  • Coordinate schedules and appointments for senior management, optimizing time management and operational efficiency.
  • Provide administrative support to senior management, assisting with project planning, reporting, and day-to-day activities.
  • Creating and maintaining a digital filing system that reduces the time spent retrieving documents by up to 50%, allowing the team to focus more on operational roles.
  • Assist in budget preparation and expense tracking, ensuring accurate financial reporting and adherence to budgetary constraints.
  • Organising company meetings and training sessions, ensuring successful execution.
  • Promptly address and resolve administrative issues, maintaining a smooth and efficient workflow within the office.
  • Answer inbound phone calls, resulting in excellent customer service provided to clients.
  • Handling sensitive information discreetly, maintaining confidentiality at all times as required by protocol.
  • Maintaining high levels of data accuracy for smooth business operations by conducting regular database audits.
  • Streamline office operations by implementing efficient administrative procedures.

Administrative Officer

EverPresent Care LTD
01.2022 - 01.2023
  • Acted as the first point of contact via phone for service users, staff, and visitors.
  • Digitally converted all client files and implemented a system that was easily accessible, thereby reducing 45% of assessment officers' search time and improving the service delivery to service users.
  • Established a system, such as texts and calls, that reminded carers of their appointments with service users, thereby decreasing no-shows by 35% within three months.
  • Managed the company's email, responding to enquiries and escalating issues if needed.
  • Managed and kept up to date the company's website, posting key updates when required.
  • Created and posted vital information for care staff and the team on the company's communication channels.
  • Implemented regular internal audits and updated records ahead of inspection and deadlines, thereby upholding compliance with CQC (Care Quality Commission) standards.
  • Regularly provided administrative support to the team and senior management to ensure a smooth and efficient operation of daily activities, contributing to improved workflow and overall team productivity.
  • Participated actively in departmental meetings, contributing valuable insights and suggestions.
  • Adapted quickly to changes in procedures or policies; maintained consistency in output quality despite fluctuations in workload demands.

Case Handler

Huntswood- Barclays
09.2021 - 01.2022
  • Identified customers' needs and provided tailored solutions, ensuring the right outcomes for both customers and the bank.
  • Attentively listened to customers' concerns, identified their complaints, and provided first-time resolution, whilst escalating complaints where necessary.
  • Identified vulnerable customers and provided appropriate support where necessary.
  • Recorded and maintained accurate records of customers using the company's internal system.
  • Used different company internal systems to investigate and update customer records.
  • Responded to customers' queries through email and phone calls, thereby keeping them updated on the progress of their query.
  • Advised customers on the various products offered by the bank, thereby allowing them to make a final decision.
  • Escalated customer complaints where necessary.
  • Handled escalated calls from customers professionally and courteously.
  • Produced clear written communications to diverse audiences.

Admin Officer/Call Handler

Brookstreet- Home Office
05.2021 - 09.2021
  • Provided complete response on first contact to all applicants politely and professionally via email and telephone.
  • Ensured that applicant records and audit trails were maintained diligently and accurately, contributing to the department achieving 100% compliance during internal audits.
  • Simplified application checks and document verification processes. Reducing the average time to process cases by 15% while maintaining compliance with immigration regulations.
  • Independently resolved minor applicant issues within my role capacity, reducing escalation to senior officers by 25%.
  • Reviewed relevant customer documents for acceptance.
  • Managed emails and responded to applicant enquiries, providing key updates and information regarding their application.
  • Provided excellent customer service for improved applicant satisfaction.

Quality Administration Officer

LOCAL SOLUTION
09.2017 - 03.2021
  • Managed incoming & outbound telephone calls, taking messages and re-directing calls as required and with efficiency.
  • Successfully dealt with and responded to queries regarding business functions via email or telephone calls.
  • Maintained client confidentiality whilst handling sensitive information.
  • Managed team diary and arranged appointments and booked meeting rooms/facilities.
  • Ensured that emails/letters, etc., were prepared to a high standard of accuracy.
  • Improved the onboarding process for new care workers, cutting induction time by 25% and improving satisfaction scores in the first month.
  • Ensured all records in the filing system were accurate and up to date.

Administrator

Mersey care Julie Ann
08.2016 - 09.2017
  • Improved case monitoring by setting up a real-time tracking system for unassigned cases, allowing team leaders to monitor progress and allocate care staff more effectively.
  • Acted as a liaison between teams, improving work handover times by 15%.
  • Created agendas and took meeting notes as and when required.
  • Reviewed and corrected administrative errors in over 50 service user files, ensuring full legal compliance with data protection policies and improving overall record accuracy.

Education

Bachelor of Science - Social Care

University of Bradford
Bradford
09.2013 - 07.2016

Skills

  • Attention to Detail
  • Telephone etiquette
  • Record-keeping
  • Highly organised
  • Maintaining office record
  • Organisation and prioritisation
  • Written and verbal communication
  • Time efficiency
  • Customer Service
  • Interpersonal communication
  • Quality Assurance
  • Outstanding customer service
  • Time-management
  • Decision making
  • Emotional intelligence
  • Proactive initiative

Affiliations

  • Love singing, watching K dramas and spending time with family and friends.

Timeline

Administrator

Guba Logistics Ltd
01.2023 - 06.2025

Administrative Officer

EverPresent Care LTD
01.2022 - 01.2023

Case Handler

Huntswood- Barclays
09.2021 - 01.2022

Admin Officer/Call Handler

Brookstreet- Home Office
05.2021 - 09.2021

Quality Administration Officer

LOCAL SOLUTION
09.2017 - 03.2021

Administrator

Mersey care Julie Ann
08.2016 - 09.2017

Bachelor of Science - Social Care

University of Bradford
09.2013 - 07.2016

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Judith Guobadia