Summary
Overview
Work history
Education
Skills
Affiliations
References
Timeline
Generic

Judith Cowne

Worcester,Worcestershire

Summary

Accomplished professional with a robust skill set in team management, food safety, and regulatory compliance. Demonstrates expertise in client relations and customer relationship management, underpinned by strong integrity and ethics. Proficient in HR systems with a keen initiative-taking ability and resilience under pressure. Committed to driving performance and ensuring health and safety compliance while maintaining financial acumen. Career goals include leveraging skills to enhance operational efficiency and foster positive client interactions.

Overview

15
15
years of professional experience
2
2
years of post-secondary education

Work history

General manager

Thomas Franks(T.U.P.E. Transfer)
Hereford, Herefordshire
08.2025 - 08.2025
  • Achieved customer satisfaction through regular feedback and improvement sessions.
  • Implemented rigorous financial controls to enhance profitability.
  • Delivered results under pressure to meet tight deadlines.
  • Maintained compliance with industry regulations at all times.
  • Established a positive work environment which promoted staff morale and productivity.
  • Oversaw all aspects of daily operations, ensuring smooth running of the organisation.


General Manager

BaxterStorey
Hereford, Herefordshire
12.2016 - 08.2025
  • Developed on-site catering team via training, appraisals, and NVQ qualifications with HIT Training.
  • Communicate effectively with clients and management to maintain timely, accurate operations.
  • Consistently received Certificates of Excellence for Health and Safety and Food Safety from auditors.
  • Maintained organisational compliance with applicable legislation and regulations.
  • Achieved customer satisfaction with regular feedback and improvement sessions.
  • Established a positive work environment which promoted staff morale and productivity.
  • Implemented rigorous financial controls, improving overall profitability.
  • Regularly reviewed performance data, driving continuous improvement efforts.

Catering manager

Npower (BaxterStorey)
Worcester, Worcestershire
11.2013 - 12.2016


  • Fostered a collaborative work environment amongst staff members contributing to better productivity.
  • Managed all aspects of kitchen operations, ensuring smooth workflow.
  • Worked on budgeting and forecasting to control financial resources effectively.
  • Developed seasonal menus for diverse events, leading to positive feedback.
  • Implemented effective waste management strategies, reducing overall costs.
  • Assessed equipment requirements periodically, ensuring optimal functionality at all times.
  • Reviewed customer feedback regularly, making necessary improvements in service quality.

Business Manager

Sodexo
Worcester/Aintree
12.2010 - 11.2013
  • Ensured all mandatory paperwork is completed in line with company standards and local regulatory bodies such as Environmental Health. Site had a five-star EHO rating.
  • Adhered to budgetary guidelines.
  • Developed an on-site catering team through on-the-job training, appraisal and review. Also, through NVQ qualifications.
  • We were given one year's notice of redundancy and within that time I was asked to cover a site in Aintree within the same group for six months. The company would have relocated me to make the position permanent, but I liked my home location and moved to be with Baxterstorey.

Education

'O' Levels - English Language, Mathematics, Food and Nutrition, Economic and Public Affairs

Girls Grammar School
Worcester, Worcestershire

College Diploma - Food Production & Theory, Food Service & Theory, Maintenance, Reception, Housekeeping, Hotel Law, Science, Supervisory Studies, Culinary French, Costing & Communication

Bournemouth & Poole College of FE
Bournemouth, England

Diploma of Achievement - 706 Level 1 & 2 Basic and Intermediary Cookery, 707 Level 1 & 2 Restaurant Skills Basic & Intermediary including gueridon work, 717 Level 3 Alcoholic Beverages, 772 Level 2 Communication Skills

Bournemouth and Poole College of F.E.
Bournemouth, England

Royal Society of Health advanced food hygiene certificate - Environmental Health

RIPHH
National
01.1982 - 01.1984

Skills

  • Team management
  • Cooking
  • IOSH
  • Allergens
  • Food Safety
  • Regulatory compliance
  • Client relations
  • Customer relationship management
  • Integrity and ethics
  • Interpersonal savvy
  • HR systems knowledge
  • Initiative taking
  • Resilience under pressure
  • Performance driving
  • Time efficiency
  • Health and Safety Compliance
  • Financial acumen

Affiliations

  • Train travel, especially steam
  • Gardening
  • Entertaining

References

References available upon request.

Timeline

General manager

Thomas Franks(T.U.P.E. Transfer)
08.2025 - 08.2025

General Manager

BaxterStorey
12.2016 - 08.2025

Catering manager

Npower (BaxterStorey)
11.2013 - 12.2016

Business Manager

Sodexo
12.2010 - 11.2013

Royal Society of Health advanced food hygiene certificate - Environmental Health

RIPHH
01.1982 - 01.1984

'O' Levels - English Language, Mathematics, Food and Nutrition, Economic and Public Affairs

Girls Grammar School

College Diploma - Food Production & Theory, Food Service & Theory, Maintenance, Reception, Housekeeping, Hotel Law, Science, Supervisory Studies, Culinary French, Costing & Communication

Bournemouth & Poole College of FE

Diploma of Achievement - 706 Level 1 & 2 Basic and Intermediary Cookery, 707 Level 1 & 2 Restaurant Skills Basic & Intermediary including gueridon work, 717 Level 3 Alcoholic Beverages, 772 Level 2 Communication Skills

Bournemouth and Poole College of F.E.

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