Judith Agyemang

• Managed bookings and table allocations using Seven Rooms for operational efficiency.

Updated table status on restaurant management software for accurate tracking.

• Maintained knowledge of daily specials and menu changes to inform guests.
• Escorted guests to tables while providing detailed menu information.
• Organised waiting lists during peak hours to manage crowd effectively.
• Ensured timely availability of menus by monitoring inventory and placing orders.
• Processed payments from guests promptly upon request.
• Assisted elderly or disabled guests with empathy and care throughout dining experience.

Facilitated seamless execution of events by liaising with coordinators.

• Escorted guests to their tables, providing detailed menu information when needed.
• Worked in high-pressure situations whilst maintaining composure and professionalism.
• Streamlined service delivery through effective collaboration with serving staff.
• Welcomed patrons warmly to enhance overall guest experience.
• Managed unexpected increases in patron numbers by assessing table occupancy and guest flow.

• Provided various massage techniques including Bowen Therapy, Indian Head, Lymphatic Drainage, and Deep Tissue massages
• Achieved a 95% customer satisfaction rate through personalized massages tailored to individual needs, resulting in a 25% increase in repeat client business
• Enhanced customer experience by actively engaging with guests, addressing concerns, and recommending additional services, leading to a 20% increase in upsells.

• Managed customer inquiries and concerns for an E-commerce webshop, resolving 95% of issues satisfactorily
• Processed and fulfilled online orders with an accuracy rate of 99.5%.

• Assisted clients in designing and building websites and E-commerce shops
• Executed Search Engine Optimization (SEO) strategies and link-building activities to enhance online visibility and traffic.