Judit Murvai
Bournemouth,Dorset
Summary
A highly skilled professional with expertise in effective verbal communication, attention to detail, and multilingual proficiency. Demonstrates composure under pressure and excels in problem-solving and resourcefulness. Committed to delivering customer care excellence, aiming to leverage these management and operational skills in a dynamic work environment.
Overview
25
25
years of professional experience
Work history
Cleaning Contractor
Self Employed
Bournemouth, Dorset
2025.04 - Current
- Carrying out day-to-day duties accurately and efficiently while maintaining a positive customer service approach.
- Consistently arriving on time, resolving issues promptly, and increasing customer satisfaction.
Consultant
Slimming World, Self Employed
Bournemouth, Dorset
2019.06 - Current
- Run and lead group sessions, supporting and educating members about healthy eating habits and wellness.
- Manage business operations, including payment handling, administrative tasks, and community event outreach.
- Practice excellent communication skills to engage with a diverse group of members and enhance business visibility.
Stay at home parent
Motherhood
2013.10 - 2019.06
Assistant Manageress / House Manager
Albany Lodge / The Grove Hotel
Bournemouth, Dorset
2006.02 - 2013.10
- Ensured smooth day-to-day hotel operations and coordinated departments to maintain company standards.
- Resolved complaints positively, investigating root causes and taking preventative action to improve service levels.
- Managed business needs by designing efficient staff rotas and building strong relationships with clients and co-workers.
- Led staff training and ensured strict adherence to Health and Safety, Fire Regulations, Food Hygiene, and C.O.S.H.H.
Assistant Restaurant Mangeress
The Pines Hotel
Swanage, Dorset
2003.11 - 2006.01
- Assisted in daily operations, optimized workflows, coordinated team meetings, and managed staff rotas.
- Delivered exceptional customer service via telephone and reception, resolving routine and complex inquiries.
- Liaised with clients using strong problem-solving skills to prioritize workloads and encourage repeat business.
Waitress
The Pines Hotel
Swanage, Dorset
2001.11 - 2003.11
- Enhanced dining experiences and guest satisfaction through prompt, attentive, and friendly service.
- Demonstrated excellent multitasking abilities, collaborated with kitchen staff, and maintained a clean dining area.
- Utilized extensive menu knowledge to recommend specials and seasonal offerings, boosting sales revenue.
Education
Advanced Level Apprenticeship in Management - Hospitality Management
Alliance Sector Skills Councils
Bournemouth, England /2012 -
EDI Level 3 in Management - Hospitality Management
EDI
Bournemouth, England /2012 -
EDI Level 3 NVQ in Management - Hospitality Management
EDI
Bournemouth, England /2012 -
BSC Level 2 in IT User Skill - Information Technology
BCS
Bournemouth, England /2012 -
EDI Level 2 in Team Leading - Hospitality Management
EDI
Bournemouth, England /2011 -
Welcome Management - Hospitality Management
Welcome to Excellence
Bournemouth, England /2011 -
EDI Level 2 NVQ in Team Leading - Hospitality Management
EDI
Bournemouth, England /2009 -
Level 1 in Food Safety Awareness in Catering - Hospitality
CIEH
Bournemouth, England /2008 -
Time Management Workshop - Hospitality
Bournemouth & Poole College
Bournemouth, England /2008 -
Skills
- Effective verbal communication
- Attention to detail
- Multilingual proficiency (English & Hungarian)
- Composure under pressure & problem solving
- Resourcefulness & customer care excellence
- Team leadership
Languages
English
Fluent
Hungarian
Fluent
References
References available upon request.
Timeline
Cleaning Contractor
Self Employed
2025.04 - Current
Consultant
Slimming World, Self Employed
2019.06 - Current
Stay at home parent
Motherhood
2013.10 - 2019.06
Assistant Manageress / House Manager
Albany Lodge / The Grove Hotel
2006.02 - 2013.10
Assistant Restaurant Mangeress
The Pines Hotel
2003.11 - 2006.01
Waitress
The Pines Hotel
2001.11 - 2003.11
Advanced Level Apprenticeship in Management - Hospitality Management
Alliance Sector Skills Councils
/2012 -
EDI Level 3 in Management - Hospitality Management
EDI
/2012 -
EDI Level 3 NVQ in Management - Hospitality Management
EDI
/2012 -
BSC Level 2 in IT User Skill - Information Technology
BCS
/2012 -
EDI Level 2 in Team Leading - Hospitality Management
EDI
/2011 -
Welcome Management - Hospitality Management
Welcome to Excellence
/2011 -
EDI Level 2 NVQ in Team Leading - Hospitality Management
EDI
/2009 -
Level 1 in Food Safety Awareness in Catering - Hospitality
CIEH
/2008 -
Time Management Workshop - Hospitality
Bournemouth & Poole College
/2008 -