Overview
Work history
Education
Skills
References
Timeline
Generic

Jude Burton

West Horsley,surrey

Overview

3
3
years of professional experience
7
7
years of post-secondary education

Work history

Team Leader

Greene King
Ockham, Surrey
04.2024 - Current
  • Maintained high standards of customer service during peak times.
  • Ensured smooth operation of the front of house by managing reservations and walk-ins.
  • Handled complaints effectively, resulting in increased customer satisfaction.
  • Enhanced guest experience with a friendly and helpful attitude.
  • Managed and cooperated closely with other team members to meet and exceed guests' expectations.
  • Confidently managed customer requests by listening to their concerns/complaints and providing positive solutions suitable for both parties.
  • Trusted in managing the business when running the shift.
  • Trusted with managerial roles such as observing applicants on their trial shift and training new employee's.
  • Great interpersonal skills which allowed me to build appropriate relations between me and customers which helps the business retain returning customers and leaves good reputation for me and the team.
  • Opened and closed the business meaning I ensured that the state the business is left in is up to standard for my colleague to open the following day.
  • Clear communication between front and back of house to ensure a smooth and efficient service.


Customer assistant

Waitrose & Partners
Haslemere, Surrey
11.2022 - 04.2024
  • Handled returns and exchanges efficiently maintaining high standards of service amidst challenging situations.
  • Participated actively in staff meetings contributing valuable insights towards improving store performance.
  • Improved customer relations by promptly addressing queries and concerns.
  • Assisted customers with product selection to ensure satisfaction.
  • Managed high-pressure situations with ease, ensuring customer satisfaction during peak hours.
  • Dealt effectively with customer complaints, resolving issues professionally and amicably.
  • Monitored inventory levels routinely to avoid lack of stock or overstocking issues.

Education

GCSEs -

Bohunt School
Liphook, Hampshire
09.2017 - 08.2022

A-Levels - Business Management & Graphic Design

Godalming college
Godalming, Surrey
09.2022 - 05.2024

Skills

Microsoft 365

Customer service and engagement

Leadership

Full UK driving licence

Sales experience

Willingness to learn

Great work ethic

Great communication

References

References available upon request.

Timeline

Team Leader

Greene King
04.2024 - Current

Customer assistant

Waitrose & Partners
11.2022 - 04.2024

A-Levels - Business Management & Graphic Design

Godalming college
09.2022 - 05.2024

GCSEs -

Bohunt School
09.2017 - 08.2022

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Jude Burton