Jude Andrew Strong
Seaham
Summary
A dedicated professional with expertise in CRM systems, inbound calling, and telephone etiquette. Skilled in product promotion strategies and live chat support, with a strong focus on complaint resolution techniques and email management. Demonstrates exceptional stress resilience, aiming to leverage these skills to enhance customer satisfaction and operational efficiency.
Overview
1
1
year of professional experience
Work history
Business to Business Customer Service Advisor
Waste Managers
Newcastle upon Tyne
2025.03 - Current
- Handled high-volume calls daily, resolving issues efficiently to minimise repeat contacts.
- Managed complex customer issues through structured steps to reach successful resolution.
- Guided customers through troubleshooting with patience, clarity, and steady follow-up.
- Assisted customers with product selection, driving upsell opportunities and contributing to sales growth.
- Strengthened client relationships using clear communication and practical problem-solving.
- Provided friendly, knowledgeable service and support, maintaining consistently positive customer feedback.
- Logged customer complaints and expedited corrective actions to ensure timely issue resolution.
Education
NVQ Level 3 - Business Internaional Marketing, Economics & Finance
Newcastle College
Newcastle upon Tyne 2024.09 -
Skills
- CRM systems expertise
- Account management
- Live chat support
- Email management
- Resolution techniques
- Promotion strategies
- Telephone etiquette
- Stress resilience
Timeline
Business to Business Customer Service Advisor
Waste Managers
2025.03 - Current
NVQ Level 3 - Business Internaional Marketing, Economics & Finance
Newcastle College
2024.09 -