Jude Verhoeven
Christchurch,Dorset
Summary
Dedicated and ambitious professional, I have developed a practical and critical approach to any task I take on.
Having built a deep understanding on client relations and communication, I aim to target satisfaction and contribute business growth.
Capable of resolving complex issues and utilise strong interpersonal skills to enhance service quality.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
Work history
Client Support Specialist
IFGlobal
Christchurch, Dorset
2025.08 - Current
- Assisted clients with inquiries through phone, email, and live chat.
- Participated in client and internal meetings & calls, contributing updates and clarifying client requirements.
- Resolved client issues effectively to promote satisfaction and retention.
- Tracked support tickets using a CRM system.
- Fostered positive relationships with clients through professional and responsive communication.
- Collaborated closely with account managers, logistics, and finance teams.
- Supported new team members through mentoring.
- Prioritised multiple tasks in a fast-paced setting.
- Processed and supported both B2C and B2B customer orders, ensuring accuracy and timely delivery.
Warehouse operative
IFGlobal
Christchurch, Dorset
2024.10 - 2025.08
- Inspected goods upon arrival, reported any discrepancies or damages.
- Loaded and unloaded delivery vehicles, ensured safe transport of goods.
- Sorted materials on warehouse racks and shelves.
- Reported issues and damages to senior warehouse staff, enabling prompt, effective resolutions.
- Performed general maintenance tasks around the warehouse, ensured a safe work environment.
- Packed orders for timely dispatch to customers and retail outlets.
- Coordinated with management, contributed valuable input during team meetings.
Postman
Royal Mail
Portsmouth, Hampshire
2021.08 - 2024.08
- Delivered parcels and letters to urban and rural locations.
- Upheld strict confidentiality whilst handling sensitive materials, preserving privacy.
- Utilised organisational skills for accurate parcel tracking, reducing lost items.
- Assured punctual collection of outgoing post from designated points promoting prompt dispatch.
- Improved customer satisfaction by addressing queries regarding postal services swiftly.
- Followed prescribed routes daily to ensure reliable service maintaining schedule consistency.
Shop assistant
Sainsbury's
Winchester, Hampshire
2019.11 - 2021.07
- Assisted customers in finding desired items to enhance their shopping experience.
- Upheld company policies whilst dealing with returns and exchanges.
- Managed stock levels on shop floor for continuous product availability.
- Assisted in inventory counts, maintaining accurate records.
- Coordinated closely with management on shop floor layouts and visual merchandising.
Customer service
McDonald's
Christchurch, Dorset
2016.07 - 2019.06
- Managed stock inventory, ensured availability of necessary ingredients.
- Performed cash handling duties, ensured accurate financial transactions.
- Cultivated a friendly environment with dedicated customer service.
- Worked in fast-paced environment whilst maintaining quality of service.
- Trained new staff members, increased team efficiency.
Education
Bachelor of Arts - Film Production
University of Winchester
Winchester, Hampshire 2018.09 - 2021.07
A-Levels - Media Level 3 Extended Diploma
Brockenhurst College
Brockenhurst 2016.09 - 2018.07
Skills
- Microsoft office suite proficiency
- Solution-Oriented approach
- Database management
- CRM Software proficiency
- Client engagement and rapport
- Billing assistance
- Data privacy awareness
Affiliations
- I enjoy an active and healthy lifestyle, I partake in Jiu Jistu and frequently go to the gym. Having broken my collar bone early 2025 whilst snowboarding, I'm gaining back my strength whilst learning to take life at a slower pace.
- I have a big interest in history. From the dinosaurs to the late 19th century, I appreciate how the world has advanced. I have a Roman coin from the 3rd century and recently acquired a newspaper dated 1912 featuring news of the Titanic disaster.
- I am a second generation Mauritian and have an interest in all cultures. It is important to learn from others to expand our understanding of the human experience.
Timeline
Client Support Specialist
IFGlobal
2025.08 - Current
Warehouse operative
IFGlobal
2024.10 - 2025.08
Postman
Royal Mail
2021.08 - 2024.08
Shop assistant
Sainsbury's
2019.11 - 2021.07
Bachelor of Arts - Film Production
University of Winchester
2018.09 - 2021.07
A-Levels - Media Level 3 Extended Diploma
Brockenhurst College
2016.09 - 2018.07
Customer service
McDonald's
2016.07 - 2019.06