Jude Sturgeon
BELFAST ,Belfast
Summary
Dedicated Crew Member recognised for delivering exceptional customer service through efficient order processing and effective communication. Upheld high hygiene and food safety standards while collaborating with team members to achieve service targets and enhance customer experiences. Contributed to operational efficiency by multitasking across various stations, supporting colleagues, and addressing customer concerns with empathy and professionalism.
Overview
2
2
years of professional experience
Work History
Crew Member
McDonald's
Belfast, Ireland
09.2025 - Current
- Served customers efficiently by taking orders, processing payments, and addressing inquiries.
- Handle customer concerns calmly and refer more complex issues to a manager.
- Work as part of a team to complete orders accurately and meet service-time targets.
- Prepare food and drinks according to McDonald's quality, hygiene, and safety standards.
- Followed food safety procedures, ensuring compliance with handwashing, temperature checks, and cross-contamination prevention.
- Maintained cleanliness of workstations, dining areas, equipment, and utensils to ensure a hygienic environment.
- Operated various workstations including front counter, drive-thru, and kitchen to ensure efficient service., including the front counter, drive-thru, kitchen, and beverage area.
- Restock supplies such as packaging, ingredients, cups, sauces, and napkins.
- Adhered to company health and safety procedures to maintain a safe work environment. for health and safety, security, and waste management.
- Support opening and closing duties, including cleaning, stocking, and preparing stations.
Learning Disability Support Assistant
Accesibilty transport
Belfast, Ireland
09.2024 - 05.2025
- Personal care support — assisting with washing, dressing, grooming, toileting, and maintaining daily hygiene while respecting dignity.
- Mobility assistance — helping with walking, transfers, wheelchairs, hoists, and safe movement around the home or community.
- Medication support — reminding, prompting, or helping organise medication (not administering unless trained and authorised).
- Behavioural support — using positive behaviour strategies, de‑escalation techniques, and consistent routines.
- Promoting independence — encouraging choice, autonomy, skill‑building, and confidence in everyday tasks.
- Provided emotional support — offering reassurance, companionship, and active listening to help manage stress and anxiety effectively.
- Communication assistance — helping individuals express needs, use communication aids, or understand information.
- Community access — supporting travel to appointments, social activities, education, volunteering, or work placements.
- Coordinated daily living tasks — cooking, cleaning, laundry, shopping, and household organisation to maintain stable routines and enhance quality of life.
- Documented daily care activities and observations to ensure accurate records — documenting care provided, incidents, progress notes, and safeguarding concerns accurately.
- Recognised and reported signs of abuse or neglect to protect vulnerable individuals — recognising signs of abuse or neglect and reporting concerns immediately.
- Collaborated with professionals — worked alongside nurses, therapists, social workers, and families to ensure consistent and holistic care delivery.
Education
A-Levels - business
de la salle
Belfast, BFS01-2026
A-Levels - travel and tourism
de la salle
Belfast, BFS01-2026
A-Levels - Cambridge ICT
de la salle
belfast01-2026
GCSEs - single science
De La Salle college
Belfast, BFS01-2024
GCSEs - history
De La salle
Belfast, BFS01-2024
GCSEs - english
de la salle college
Belfast, BFS01-2024
GCSEs - math
de la salle
Belfast, BFS01-2024
GCSEs - travel and tourism
de la salle
Belfast, BFS01-2024
GCSEs - home economics
de la salle
Belfast, BFS01-2024
GCSEs - religion
de la salle
Belfast, BFS01-2024
Skills
- Food safety
- Hygiene awareness
- Safety compliance
- Kitchen hygiene standards
- Food preparation
- Order accuracy
- Cash handling
- Cash register operation
- Customer service
- Hospitality service
- Problem resolution
- Complaint handling
- Time management
- Multitasking efficiency
- Work pace adaptability
- Team collaboration
- Team player
- Communication support
- Communication excellence
- Precision under pressure
- Safety regulations
Timeline
Crew Member
McDonald's
09.2025 - Current
Learning Disability Support Assistant
Accesibilty transport
09.2024 - 05.2025
A-Levels - business
de la salle
A-Levels - travel and tourism
de la salle
A-Levels - Cambridge ICT
de la salle
GCSEs - single science
De La Salle college
GCSEs - history
De La salle
GCSEs - english
de la salle college
GCSEs - math
de la salle
GCSEs - travel and tourism
de la salle
GCSEs - home economics
de la salle
GCSEs - religion
de la salle