Jude Pegler-Webb
Cardiff
Summary
Dedicated professional with expertise in customer service, communication, and teamwork, complemented by a strong understanding of GDPR compliance and administration. Proven ability to manage insurance claims, medication, and documents efficiently while ensuring accurate appointment scheduling and stock management. Skilled in payment processing with a focus on empathy and individual work. A multi-instrumentalist with proficiency in composition and piano, aiming to leverage diverse skills towards enhancing organisational efficiency and client satisfaction.
Overview
6
6
years of professional experience
Work history
Customer Care Agent
Utilita Energy
Southampton, Hampshire
02.2025 - 06.2025
- Provided exceptional customer service by addressing queries and resolving issues promptly.
- Collaborated with team members to enhance customer satisfaction and streamline service processes.
- Led initiatives to improve customer feedback mechanisms and implemented suggested improvements.
- Assisted customers in resolving inquiries through active listening and effective communication.
- Managed customer accounts by updating information and addressing specific service requests.
- Educated customers on product features and services to enhance overall satisfaction.
- Documented customer interactions meticulously to maintain accurate records for future reference.
- Improved customer relations with an empathetic communication style.
- Provided technical support, enhancing user experience significantly.
- Liaised with customers to address queries and provide guidance on smart meter usage and benefits.
- Managed incoming calls and directed inquiries to appropriate departments efficiently.
Veterinary Receptionist
Midsomer Veterinary Centre
01.2019 - 11.2024
- Manage client communications, ensuring privacy and timely responses.
- Coordinate appointments, optimizing schedules for efficient operations.
- Facilitate insurance processes, enhancing client satisfaction.
- Maintain inventory, ensuring availability of essential supplies.
- Handle payments, ensuring accuracy and financial integrity.
- Streamlined appointment scheduling, optimizing procedure timing and ensuring efficient patient flow, resulting in improved client satisfaction and practice efficiency.
- Managed prescription requests, medication preparation, and stock control, maintaining accurate records and ensuring timely availability of veterinary supplies.
- Provided compassionate support to clients during emotional situations, acting as a liaison between pet owners and veterinary professionals.
- Implemented effective upselling strategies for in-practice packages, contributing to increased revenue and enhanced pet healthcare services.
- Conducted daily financial reconciliations, managing cash and card payments with precision to maintain accurate financial records and reporting.
Private Piano Teacher
Private Piano Teacher
10.2019 - 08.2021
- Taught piano to a collection of young students, enhancing their skills and fostering a love for music.
- Developed personalized lesson plans, resulting in improved student performance.
- Teaching students the Suzuki method of learning, as it nurtures their musical abilities through listening, repetition, and a positive, parent-supported environment that builds confidence and love for music.
- Adapted teaching methods to meet diverse learning needs, ensuring student progress.
- Communicated with students to create engaging lesson plans, enhancing their musical abilities and cultivating a deep appreciation for piano.
Education
BA Hons - Music
University of Southampton
09/2021 - 08/2025
Level 3 Extended Diploma - Music
Bath College
09.2019 - 5 2021
GCSEs - undefined
Somervale Secondary School
09.2014 - 1 2019
Skills
- Customer Service
- Communication
- Teamwork
- GDPR Compliance
- Appointment Scheduling
- Administration
- Insurance Claims
- Medication Management
- Document Management
- Stock Management
- Individual Work
- Payment Processing
- Empathy
- Multi-instrumentalist
- Composition
- Piano
Languages
English - Native
Proficient (C2)
Spanish - Learning
Elementary
Polish - Learning
Beginner
Accomplishments
- Classically trained Pianist, performing at venues such as St George’s Bristol and The Barbican in London
- Composer specializing in orchestral pieces and film scores
- Multi-instrumentalist with experience in vocals, guitar, drums, and violin
- Session musician for other artists and live recording
Additional information
- IT Skills
- High level of experience in all Open Office software, Microsoft Word, PowerPoint and Excel, as well as in all Google Suite software.
- Thorough knowledge of a practice management booking tool used in some Veterinary practices called TELEOS
- Thorough knowledge of the system CRM
References
References available upon request.
Hobbies and Interests
Music, Reading, Climbing, Long-distance Running
Timeline
Customer Care Agent
Utilita Energy
02.2025 - 06.2025
Private Piano Teacher
Private Piano Teacher
10.2019 - 08.2021
Level 3 Extended Diploma - Music
Bath College
09.2019 - 5 2021
Veterinary Receptionist
Midsomer Veterinary Centre
01.2019 - 11.2024
GCSEs - undefined
Somervale Secondary School
09.2014 - 1 2019
BA Hons - Music
University of Southampton
09/2021 - 08/2025
Similar Profiles
Sasha DixonSasha Dixon
Extra Care Team - Team leader at Utilita EnergyExtra Care Team - Team leader at Utilita Energy
Nathan EssonNathan Esson
Business Development Manager at Utilita EnergyBusiness Development Manager at Utilita Energy
Ross Anthony LawtonRoss Anthony Lawton
Assistant financial accountant at Utilita EnergyAssistant financial accountant at Utilita Energy
Maja PoczatekMaja Poczatek
Training and Consultancy Project Coordinator at Disability WalesTraining and Consultancy Project Coordinator at Disability Wales
OLUDIRAN KADIJAT MOTUNRAYOOLUDIRAN KADIJAT MOTUNRAYO
HCSW STROKE REHABILITATION at CARDIFF AND VALE UNIVERSITY HEALTH BOARDHCSW STROKE REHABILITATION at CARDIFF AND VALE UNIVERSITY HEALTH BOARD