Jude Hawes
Crawley,England
Summary
Results-driven professional specializing in sales and revenue generation with a strong focus on customer relationship management and team leadership. Proven expertise in staff training, coaching, and stock management operations, alongside effective conflict resolution and complaint handling skills. Demonstrated ability to enhance operational efficiency and build positive client relationships through strategic problem-solving and decision-making. Committed to utilizing communication and interpersonal skills to achieve organizational success.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work history
Pawnshop operator
Cash Converters
Crawley, West Sussex
2026.01 - 2026.04
- Assisted customers by providing quality service in a busy retail and financial setting.
- Evaluated various items including electronics, jewellery, and collectibles.
- Supported negotiations for fair buying prices and pawn loan agreements according to company standards.
- Accurately processed transactions, including purchases, sales, and loan repayments.
- Helped maintain compliance with legal regulations and responsible lending practices.
- Developed strong customer relationships by managing sensitive financial matters with care.
- Arranged stock effectively to enhance sales and store presentation.
- Recognised counterfeit or stolen goods to reduce risk for the business.
- Recorded transactions accurately and ensured secure cash handling.
Senior Sales Advisor
Virgin media / O2
East Grinstead & Crawley , West Sussex
2022.10 - 2026.01
- Assisted management by opening and overseeing shifts on Thursdays and Fridays.
- Supported banking stock management and scheduled staff rotas.
- Conducted staff assessments and facilitated NPS reviews.
- Provided IT support and addressed customer complaints.
- Created contracts for handsets, tablets, and mobile/home broadband services, ensuring compliance with Ofcom and FCA regulations.
- Engaged with company representatives from major brands, enhancing industry knowledge and networking opportunities.
- Trained and mentored new sales associates to improve performance.
- Maintained accurate records of sales and customer information in company systems.
- Monitored sales team performance and offered constructive feedback.
Timepiece Specialist & Jewellery Consultant
F.Hinds
Horsham, England
2024.05 - 2025.01
- Assist in maintaining and showcasing luxury timepieces.
- Perform stock audits and manage deliveries effectively.
- Build rapport with clients to deliver exceptional service and meet individual needs.
Sales Advisor
Lego Group / Lagardae
Gatwick, England
2023.10 - 2024.03
- Assisted customers in selecting Lego products suited to their preferences and needs.
- Maintained store organisation through effective restocking and display alignment.
- Processed transactions accurately, ensuring balanced cash registers at end of shifts.
Sales Advisor
EE LTD
Crawley, England
2021.11 - 2022.09
- Assisted in maintaining knowledge of current sales and product information to meet customer needs.
- Supported clients by listening to requirements and proposing suitable solutions.
- Developed time management and communication skills while working across multiple store locations.
Education
A-Level - Criminology, Politics, Law, Music
Headwards Heath College
Haywards Heath, England 2020.09 - 2022.04
GCSE - Design & Technology, Religious Studies, Fine Art, Information Technology, Combined Science, Mathematics, English (Language/Literature)
Oriel High School
Crawley, England 2015.09 - 2020.03
Skills
- Sales and revenue generation
- Customer relationship management
- Team leadership and supervision
- Staff training and coaching
- Communication and interpersonal skills
- Problem solving and decision making
- Stock management and operations
- Conflict resolution and complaint handling
Certification
- Jan 2018 — Apr 2018 Be The Change Programme
- Oct 2024 — Oct 2025 STUDEX Piercing Academy
Timeline
Pawnshop operator
Cash Converters
2026.01 - 2026.04
Timepiece Specialist & Jewellery Consultant
F.Hinds
2024.05 - 2025.01
Sales Advisor
Lego Group / Lagardae
2023.10 - 2024.03
Senior Sales Advisor
Virgin media / O2
2022.10 - 2026.01
Sales Advisor
EE LTD
2021.11 - 2022.09
A-Level - Criminology, Politics, Law, Music
Headwards Heath College
2020.09 - 2022.04
GCSE - Design & Technology, Religious Studies, Fine Art, Information Technology, Combined Science, Mathematics, English (Language/Literature)
Oriel High School
2015.09 - 2020.03