Jude Comber
Eastleigh,Hampshire
Summary
I am a driven professional having progressed my career whilst bringing up my 2 children alone.
I have great communication skills demonstrated through listening, evaluation and relationship building. Well versed in networking with industry professionals to build rapport and cultivate partnerships.
I have been in the social housing sector for 20 years which has given me a unique insight into the challenges faced over time plus the changes in customer expectations. I believe technology can make a huge difference as long we understand the issues we are trying to solve.
I enjoy collaborating and problem solving and have extensive experience in customer service.
I pride myself on being a being highly organised professional who values & establishes strong relationships with customers & colleagues.
I stay calm under pressure, always deliver on time & am not afraid to ask for help when needed.
I have won a number of collaboration & achievement awards in the past 4 years.
I am organised and inquisitive always looking to looking to learn and be the best version of myself.
Overview
21
21
years of professional experience
6
6
years of post-secondary education
Work history
Account Executive
Salesforce UK Ltd
London, Greater London
12.2021 - Current
- Deliver high level of service to customers to maintain relationships
- Aid customers evaluation of current strategy, challenge thinking & deliver resolutions to current issues
- Stakeholder engagement to build and strengthen relationships
- Enterprise Analysis of strategy & stakeholders to provide the right solution
- Design and deliver customer success programs
- Prepare & deliver presentations focussed on vision & value
- Create and submit progress reports
- Manage & mentor colleagues to gain sector understanding
- Extract and assess data to explore current trends in the sector
- Results driven KPIs for engagement, communication & performance
- Adhere to Salesforce core values at all times - Trust, Customer Success, Innovation, Equality & Sustainability
- Be accountable for my own personal development & learning
Business Development Manager
Civica UK Ltd
Leeds, Yorkshire
09.2014 - 12.2021
- New business sales to housing clients in UK & I and ANZ
- Building relationships
- Completion of company & sector presentations
- Grow engagement, interaction and reputation through multi-platform campaigns
- Attend prominent industry trade shows, exhibitions and events across UK.
- Collaborate with cross-company departments, developing new strategies on emerging customer trends.
- Launched new product and marketing strategy.
- Collaboration with Project stakeholders and service delivery team to ensure alignment
Implementation consultant
Capita
Southampton, Hampshire
11.2012 - 08.2014
- Recommended implementation of new technologies and systems to boost operational efficiency.
- Provided hands-on assistance to deliver wide range of project elements.
- Conducted risk assessments to identify system weaknesses and recommend improvements.
- Delivered first-line support to troubleshoot, diagnose and resolve issues with company software.
System Analyst & Trainer
Radian Housing (now Abri Group)
Southampton, Hampshire
10.2009 - 11.2012
- Conducted statistical analysis to produce visual charts, data trends and patterns.
- Translated business requirements into system change specifications for use by development teams.
- Coordinated application development for multiple projects to meet scheduled deadlines.
- Enhanced processes by analysing production performance to identify efficiencies.
- Identified and implemented modifications needed in existing applications to meet changing user requirements.
- Studied and documented present workflow to recommend process improvements.
- Facilitated data-driven and strategic decisions through presenting reports and research findings to management.
- Planned and managed projects through consultations with internal and external teams to meet set objectives on time and on budget.
Customer Service Advisor
Radian Housing (now Abri Group)
Southampton, Hampshire
08.2002 - 10.2009
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback
- Handled calls on all areas of housing from repairs logging, low level arrears management, ASB & tenancy enquiries
- Tasked with resolving 80% of all enquiries at first point of contact
- Adhered strictly to policies and procedures for continued compliance.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Scheduled customer appointments and sent reminders to maintain active schedule.
- Established positive relationships with clients by going extra mile to build rapport.
- Registered and updated accurate customer information.
Education
Business Analyst Certification - Digital Technology
10.2023 -
A-Levels - Maths, Physics & Chemistry
09.1986 - 06.1988
O Levels - Maths, Physics, Chemistry, Biology, History, English Language & Literature, French
09.1982 - 06.1986
Skills
- Customer rapport
- Customer service
- Marketing strategy implementation
- Swift problem solver
- Excellent communicator
- Employee management
- Key Performance Indicator monitoring
- Mentoring and coaching
- Relationship management
- Progress reporting
- Dedicated work ethic
Timeline
Salesforce Certification - Business Analyst Certification, Digital Technology
10.2023 -
Account Executive - Salesforce UK Ltd
12.2021 - Current
Business Development Manager - Civica UK Ltd
09.2014 - 12.2021
Implementation consultant - Capita
11.2012 - 08.2014
System Analyst & Trainer - Radian Housing (now Abri Group)
10.2009 - 11.2012
Customer Service Advisor - Radian Housing (now Abri Group)
08.2002 - 10.2009
St Annes Convent School - A-Levels, Maths, Physics & Chemistry
09.1986 - 06.1988
St Anne's Catholic School - O Levels , Maths, Physics, Chemistry, Biology, History, English Language & Literature, French
09.1982 - 06.1986
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