Summary
Overview
Work history
Education
Skills
Languages
Custom
Personal Information
Timeline
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Juby Kunnuthara Jacob

Juby Kunnuthara Jacob

Watford,United Kingdom

Summary

As a Master of Social Work (MSW) graduate with over 12 years of experience in Project Management and Human Resource Management, I am deeply committed to empowering young people as they transition out of care. I understand that this journey can be filled with uncertainty, and I bring not only my professional expertise but also a genuine dedication to ensuring that young people in care feels supported, valued, and equipped to build independent and fulfilling futures.


I am a proactive, empathetic, and adaptable professional, deeply invested in ensuring that young people receive compassionate, individualized support as they navigate their future. My experience working with children and young adults, combined with my understanding of safeguarding principles and care transition frameworks, enables me to provide a steady and reassuring presence. If given the opportunity, I would bring my commitment, expertise, and heartfelt dedication to the Leaving Care Team, ensuring that each young person feels heard, supported, and empowered to shape their own path forward.

Overview

19
19
years of professional experience
7
7
years of post-secondary education

Work history

Support Worker, Learning Disability

Voyage Care
Pinner, United Kingdom
01.2025 - 06.2025
  • Participated in regular team meetings, enhancing quality of care provided.
  • Maintained detailed records of patient behaviour changes for healthcare team reference.
  • Managed confidential information responsibly adhering strictly to data protection policies at all times.
  • Administered medication according to schedule, promoting optimal health outcomes.
  • Enhanced wellbeing of patients by providing emotional support and companionship.
  • Implemented care plans set out by healthcare professionals leading to improved patient well-being.
  • Assisted with personal care activities such as washing and dressing, consistently promoting positive health and hygiene.
  • Built strong patient relationships through compassionate care and friendly rapport building.
  • Monitored and documented client behaviours, activities and development, aiding appropriate care plan management.
  • Administered medication with rigorous planning and recordkeeping.
  • Established and maintained working relationships with clients based on trust and non-judgement.

Customer Assistant

Morrison
Watford
10.2023 - 06.2025
  • Provided excellent customer service to ensure repeat business.
  • Maintained a clean, organized workspace for the efficient operation of checkout area.
  • Dealt effectively with customer complaints, resolving issues professionally and amicably.
  • Provided shopping advice based on customer needs fostering an engaging shopping experience.
  • Assisted customers with product selection to ensure satisfaction.
  • Improved customer relations by promptly addressing queries and concerns.
  • Stocked shelves regularly for easy access to products by customers.
  • Collaborated efficiently with team members to maintain smooth store operations.
  • Ensured health and safety regulations complied within work premises at all times.
  • Listened actively to offer accurate information and best solution to their needs.

Project Coordinator

All India Don Bosco Education Society
New Delhi
04.2021 - 06.2023


  • Documentation and Recording within the given time scales.
  • Monitored project timelines to avoid delays.
  • Improved workflow efficiency with structured planning and coordination of tasks.
  • Managed communication amongst project team members to foster collaboration.
  • Assisted in developing detailed project plans, resulting in clearer direction.
  • Maintained an organised filing system for all project documents, enhancing accessibility.
  • Created a harmonious work environment by resolving conflicts amongst team members.
  • Provided essential administrative support during peak periods, facilitating smoother operation.
  • Worked closely with the Project Manager to define objectives, leading to clear guidelines.
  • Responded promptly to client queries, boosting customer satisfaction levels.
  • Facilitated regular team meetings to monitor progress.
  • Addressed potential risks timely, preventing unnecessary setbacks.
  • Coordinated project tasks, ensuring timely completion.
  • Established effective working relationships with stakeholders for smooth project progression.
  • Led and managed administrative staff to maintain smooth daily operations.
  • Handled negotiations with outside vendors and service agencies to meet group needs.
  • Translated senior management directives into actionable front-line policies and implemented changes with staff.
  • Organised financial and operational data to help with yearly budgeting and planning.

National Coordinator

All India Don Bosco Education Society
New Delhi
01.2015 - 03.2021
  • Creating, Planning, Implementation, management and overseeing of all aspects related to the ‘Don Bosco for Excellence’ programme.
  • Carried out day-to-day duties accurately and efficiently.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Successfully delivered on tasks within tight deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Consistently arrived at work on time and ready to start immediately.
  • Offered friendly, efficient customer service and handled challenging situations with ease.
  • Improved efficiency and productivity by acquiring new skills.
  • Completed duties to deliver on targets with accuracy and efficiency.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Used Microsoft Word and other software tools to create documents and clear communications.
  • Applied critical thinking to analyse problems, evaluate solutions and select best decisions.

Executive Secretary

Danem Engineering Works
Doha, Qatar
09.2013 - 04.2014
  • Facilitated communication between executives and employees for transparent business operations.
  • Improved office efficiency by streamlining administrative processes.
  • Coordinated travel arrangements, ensuring timely and cost-efficient trips.
  • Maintained an organised record-keeping system, improving ease of access to information.
  • Tracked office supplies inventory ensuring it was well-stocked at all times.
  • Drafted correspondence whilst maintaining a professional tone and clarity of message.
  • Sorted and distributed incoming mail promptly, keeping up-to-date records.
  • Enhanced productivity by organising and prioritising tasks efficiently.
  • Streamlined scheduling processes, resulting in reduced time wastage.

Human Resource Trainee

HLL Lifecare Ltd
Trivandrum, India
12.2006 - 09.2009
  • Maintained confidential personnel records for data protection.
  • Assisted in policy formulation to ensure regulatory compliance.
  • Updated company policies, increased staff adherence.
  • Coordinated employee onboarding process, ensured smooth transitions into roles.
  • Organised internal training sessions to boost skill levels of workforce.
  • Monitored adherence to labour laws with regular audits and inspections for legal compliance.
  • Carried out performance appraisals to provide constructive feedback.
  • Administered benefits packages, increased employee satisfaction and retention rates.
  • Maintained open lines of communication with all staff members ensuring a positive work culture.
  • Assisted in resolving workplace conflicts for a harmonious work environment.
  • Facilitated communication between management and employees resulting in improved relations.
  • Assisted HR team with general administration and paperwork to maintain optimal processing times.
  • Coordinated induction training and onboarding procedures for seamless hiring operations.

Education

Masters in Social Work - Human Resource

Bangalore University
India
08.2004 - 06.2006

Bachelor in Commerce - Accounts

Mahatma Gandhi University
India
06.2001 - 06.2004

NVQ Level 3 - Health and Social Care

Edexcel
London
09.2009 - 02.2012

Skills

  • Child development understanding
  • Non-Judgmental approach
  • Administrative proficiency
  • Person-Centred practices
  • Multidisciplinary teamwork
  • Team player
  • Empathetic
  • Holistic approach
  • Psychosocial support
  • Record keeping accuracy
  • Active listening
  • Administrative duties
  • Organised
  • Trauma-informed care
  • Reflective practice

Languages

English
Malayalam

Custom

  • Reading Books
  • Listening Music

Personal Information

  • Visa: Dependent
  • Nationality: Indian

Timeline

Support Worker, Learning Disability

Voyage Care
01.2025 - 06.2025

Customer Assistant

Morrison
10.2023 - 06.2025

Project Coordinator

All India Don Bosco Education Society
04.2021 - 06.2023

National Coordinator

All India Don Bosco Education Society
01.2015 - 03.2021

Executive Secretary

Danem Engineering Works
09.2013 - 04.2014

NVQ Level 3 - Health and Social Care

Edexcel
09.2009 - 02.2012

Human Resource Trainee

HLL Lifecare Ltd
12.2006 - 09.2009

Masters in Social Work - Human Resource

Bangalore University
08.2004 - 06.2006

Bachelor in Commerce - Accounts

Mahatma Gandhi University
06.2001 - 06.2004

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Juby Kunnuthara Jacob