Jubin Jacob

Accomplished professional with expertise in dispatch and weight balance, operational efficiency, and quality system auditing. Demonstrates strong skills in effective communication, team collaboration, and stakeholder relations management. Proficient in RSMS and AOP systems, with a continuous improvement mindset and a commitment to health and safety compliance. Holds a UK driving licence and excels in customer service excellence, mentoring, coaching, and airbridge operations. Career goals include leveraging leadership abilities to enhance operational processes while ensuring GDPR compliance.Organised Quality Officer with focus on ensuring compliance and improving processes. Skilled in identifying inefficiencies and implementing solutions that enhance productivity and quality. Known for fostering collaborative environments and driving positive change in quality assurance practices.

• Certified Trainer – Train the Trainer Course, Air India, 09/01/24, Completed an intensive Train the Trainer course designed by AIR INDIA, tailored for Dispatchers, focusing on developing advanced training methodologies, instructional techniques, and effective communication strategies specific to the aviation industry. Gained comprehensive knowledge of aircraft dispatch procedures and operational control. Mastered techniques for evaluating trainee performance, providing constructive feedback, and implementing improvement plans. Conducted practical assessments and evaluations to ensure trainees met the required standards for Air India. Provide ongoing support and mentorship to newly trained dispatchers, fostering a culture of continuous learning and development.
• Load Planner/Controller, Menzies Aviation, 04/01/16 - 01/01/20, London Heathrow Airport, An Aircraft Load Controller ensures safe and efficient flight operations by managing the aircraft's weight and balance. Key responsibilities include: Weight and Balance Calculations, Load Planning, Coordination, Safety and Compliance, Documentation, Problem Solving.
• Operations Controller (BA City Flyer Product), Menzies Aviation, 04/01/15 - 04/01/16, London City Airport, Managing a team of Turnaround Co-Ordinator's to ensure staff are available for all aircraft arrivals and departures. Ensure flights are set up correctly on the system for staff to access. Monitoring and updating British Airways systems for flight departures, arrivals, and any delays.

• Gardening, photography, music

Go-Mad for Menzies - Certificate of Recognition , 27th June 2012 for averting a serious safety consequences during an aircraft turnaround.